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Niello Volvo Cars Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
776 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 776 reviews

January 03, 2025

The dealership and especially the service advisors have always done an exceptional job. A long standing issue has been successfully diagnosed and resolved. More

by TIMANDLINDA.MCKENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Niello Volvo Cars Sacramento responded

Thank you, Tim and Linda, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 01, 2025

Well staffed, nice showroom/waiting area. Easy to schedule a service appointment. I wish it was closer to central Sacramento. More

by DASHINCAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of names of other people
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Jan 02, 2025 -

Niello Volvo Cars Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 01, 2025

Brian went above and beyond! He communicated effectively and made the purchase easy. I could not be more pleased! More

by MBBUCKALEW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bladow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volvo Cars Sacramento responded

It's great to hear that Brian provided you with excellent service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! TJ Upton General Manager tupton@niello.com (916) 245-2231

December 31, 2024

Shaun was very welcoming, open, professional with a flair to help. It was a fabulously wonderful experience. Great Job folks!!!!! More

by PGODONOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 31, 2024

Shaun was very friendly, welcoming, professional and a great individual to work with at the Service Center. Great Job Folks!!!! More

by PGODONOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volvo Cars Sacramento responded

Thank you for your review and kind words for Shaun! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 31, 2024

Excellent service! ! Responsive to all issues and questions. Very helpful. Explained new car throughly. Was given personal cell phone if I had questions. More

by MWRIGHT18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. TJ Upton General Manager tupton@niello.com (916) 245-2231

December 30, 2024

Helpful getting deal closed despite some obstacles such as Costco paperwork. And initially having wrong vehicle paperwork. More

by MARYANDKING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Jackson
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Dec 31, 2024 -

Niello Volvo Cars Sacramento responded

Thank you, Mary, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Volvo Cars Sacramento are glad to have you as a customer. TJ Upton General Manager tupton@niello.com (916) 245-2231

December 30, 2024

This rating pertains to my visit on Wednesday, December 11, 2024, for my 2015.5 XC70 T6 Platinum to upgrade the modem and install updated maps. My Service Advisor was Edgar Partida. Approximately one hour More

by JEPINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edgar Partida
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Jan 03, 2025 -

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 28, 2024

Clean facility, nice people. Code machine is difficult to use. Service done on time as promised More

by nkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Elvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
KC Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 27, 2024

Great courteous service Keep me well informed and answered all my questions awesome valet service More

by HMWTSALAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott, Victoria Protsyuk
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Dec 31, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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