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Niello BMW Elk Grove
Elk Grove, CA
299 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 299 reviews
August 22, 2023
Great! Staff was attentive, engaging and provided answers to all my questions. Went back to visit. Staff was attentive, engaging and provided answers to all my questions. Went back to visit. More
by MIRIH98
Verified CustomerEmployees Worked With
August 20, 2023
Geoff was great! I’ve been looking for the right car for a couple months and had settled in a car. I went in to meet Geoff to sell my old car and go buy the car I wan I’ve been looking for the right car for a couple months and had settled in a car. I went in to meet Geoff to sell my old car and go buy the car I wanted elsewhere. Geoff listened to what I was looking for and in seconds found exactly what I wanted! Got a fly new ride and I didn’t have to settle on what I wanted!! More
by Ehern
August 09, 2023
I set an appointment to see a car. When I arrived I was welcomed by kind people. The problem I had was that the salesman, despite me setting an appointment to see this specific car, di When I arrived I was welcomed by kind people. The problem I had was that the salesman, despite me setting an appointment to see this specific car, didn’t know much about it. I had to google most of the features and even then had a hard time. It’s a bummer that even after making it convenient to show the car by setting a date and time to see it that no one was prepped on showing it. I even had to google how to open the sun roof lol. (My last car was an oldie so I admittedly know nothing about the newer cars) There was also tons of finger prints in the car and it needed a vacuum. All that aside it’s not a big deal at all. Just not the best experience. What bothers me is that I asked when the car was last maintenance and I was assured it was just a few months prior but no other details were mentioned. I purchased the car to come and find out that my car is due for maintenance 3 days later. Surprise. Over all the people were nice but there’s no point in setting appointments to see a car and always make sure they are transparent with how much you’ll have to shell out on maintenance immediately after purchasing. More
by Lori
Employees Worked With
August 05, 2023
Absolutely superb customer service. Honest, efficient service from all involved. Best buying experience from a dealer I've ever had, and I've a lot of them! Honest, efficient service from all involved. Best buying experience from a dealer I've ever had, and I've a lot of them! More
by c7force
Employees Worked With
Q Gregory, Michael Shannon
July 30, 2023
Excellent fron start to finish. 6th vehicle purchased!!Luv Niello BMW.,We will always come back!! 6th vehicle purchased!!Luv Niello BMW.,We will always come back!! More
by DAVIDSHELTON1010
July 26, 2023
Dealership is a pleasure to work with, my family has purchased and serviced many cars over the years. purchased and serviced many cars over the years. More
by CRIEHS59
July 23, 2023
Q was helpful the minute I stepped on the lot! If your looking for a man with strong product knowledge, find Q he’ll put you in the right vehicle. If your looking for a man with strong product knowledge, find Q he’ll put you in the right vehicle. More
by rsuliven
Employees Worked With
Q Gregory
July 22, 2023
Qu helped us search for a vehicle within hours. Provided us with lots of information and answer all of our questions. Very professional and that goes too with all the Niello BMW team. Thank you Provided us with lots of information and answer all of our questions. Very professional and that goes too with all the Niello BMW team. Thank you More
by cmendoza5
Employees Worked With
Q Gregory
July 21, 2023
I'm an out-of-state buyer of a used car and relied on the staff at Niello BMW to provide me an honest evaluation of the car. Needless to say, it was a nerve-racking experience. Quentin ("Q") and sales manage staff at Niello BMW to provide me an honest evaluation of the car. Needless to say, it was a nerve-racking experience. Quentin ("Q") and sales manager Michael provided OUSTANDING service that exceeded my expectations. I've gone through a lot of cars and buying experiences in the last 50 years...this one at Niello's was absolutely the best! More
by c7force
Employees Worked With
Q Gregory, Michael Shannon
