Newark Toyota World

I have bought several Toyota vehicles, my last being from this dealer which wasn't the best experience but I figured I would give them another shot since I was getting my car serviced and was about to go on this dealer which wasn't the best experience but I figured I would give them another shot since I was getting my car serviced and was about to go on vacation I wanted to get information on a navigation . I inquired about it and was told that they would "page" the person to help me. I waited.... and waited.... and waited some more..... crickets... I go back to the reception area after twenty minutes and they tell me the person I need to "speak" with is not here but was due in at 9am. It's 10:10am and I am standing there like okay, and she tells me that she can get my information and have her call me. Seriously? Is this the only person that can help me and why was she not in? I give my information even though I was frustrated, and guess what, I NEVER got a call from this person. I called and they told me her name was Lisa, I left numerous messages and never got a return call. Guess what. I will NEVER go back there and I took my business else where. This was the last straw for me. This dealer has gone downhill, even their service department. More

Initially i had reported a bad review for this dealer. But later i was contacted by the dealer who promptly apologized and we were called in for honoring the promises made during purchase. We met with Edw But later i was contacted by the dealer who promptly apologized and we were called in for honoring the promises made during purchase. We met with Edwin again who was excellent in getting things straight. They fixed some of the things that same day and scheduled for another date for us to go finish all the fixes. Even though we had to go around atleast 7 times :( they finally are getting things straight. I have an appointment next Wed, and will give my recommendations after that. Right now everything looks good and i want to emphasize again the excellent support given by Edwin in getting stuff fixed. Apparently he was on vacation. Other than the lack of coordination between sales and service, you can get things done quickly , if the sales person you dealt with is available. More

I actually purchased my vehicle at the end of September and wanted to give it some time before I put my thoughts down. Overall Experience Sales Department - Overall I am happy with my recent and past and wanted to give it some time before I put my thoughts down. Overall Experience Sales Department - Overall I am happy with my recent and past sales experience with this dealership. I own two other Toyota(s) from this same dealership (03 Sequoia & 07 Highlander). When it was time to purchase a another Toyota (another Highlander), the choice was obvious. Dave treated you like a friend and was respectful of our wants and needs. He was not pushy and allowed us to purchase the car on our own terms. Service Department - Consistently good experiences with the service department. Gets you in and out as quickly as possible and they know you by name. Amir and Bill are both great guys to work with. Any time I've had issues in the past, they were able to work with me in resolving to my satisfaction. Friendliness Sales Department - Sales experience here is the same as any other dealership. I was greeted immediately the moment I walked on the lot, but I was allowed to browse without having to feel like someone looking over my shoulder. Only difference between here and other past sales experience is the sales manager never came up to my wife and I to thank us for our continued business. Service Department - Greets you by name and whenever any major work needs to be done, good at explaining what needs to be done and why. Always made to feel like you're dealing with friends and family. Quality of Work Service Department - Never had to go back to get anything redone. Good job of letting us know ahead of time of scheduled maintenance. Price Sales Department - Pricing was very fair and very competitive (crossed checked prices with Edmunds and Dealership website). Negotiations was straightforward done over the phone. Service Department - Price quoted is comparable to other dealerships. Out of the relationship with Amir and Bill, I prefer bringing all of my cars here. Customer Service Sales Department - Show room was okay. Waiting area with coffee and soda. Sales people friendly and courtesy. Dave called a few days after we purchased the vehicle as follow up and to thank us again for our business. Just got the call today that our tags were in and could be picked up. Service Department - Waiting area with snacks and sodas. As mentioned before, in and out in a timely manner. Always explained what was being done, along with the why and exact cost (Have had times where total cost was less than quoted). More

I wanted a Prius for the fuel economy. We didn't have to spend the entire day looking and dealing. Dave had suggested that I keep an eye on their web site to see if the color I wanted was a vailable. When I spend the entire day looking and dealing. Dave had suggested that I keep an eye on their web site to see if the color I wanted was a vailable. When I found it, I called and let him know. More

I was in an accident and had to purchase a new van. Dave Morgan was my salesman and he was WONDERFUL. Everyone was helpful and I would certainly deal with him/them again. Morgan was my salesman and he was WONDERFUL. Everyone was helpful and I would certainly deal with him/them again. More

Great experience. Very good service and attention to details. I will recommend the dealership to friends and family. Hope to return soon for service. Mike details. I will recommend the dealership to friends and family. Hope to return soon for service. Mike More

I purchased a new 2012 Camry LE on August 9th. Kelly Lord was very helpful to me during the process. I would definitely deal with him and the dealership again in the future. I would also recommend both he an was very helpful to me during the process. I would definitely deal with him and the dealership again in the future. I would also recommend both he and Newark Toyota World to my friends. Lastly, love the car! Sincerely: Lee Phillips More

I had a great buying experience with Dave Morgan. I dreaded buying a new car but Dave made the process easier than I expected. The price negotiation went well. I had a a previous engagement scheduled dreaded buying a new car but Dave made the process easier than I expected. The price negotiation went well. I had a a previous engagement scheduled and Dave moved the process along so that i was able to make my appointment. Everyone was courteous and helpful. I will be going back for another car for my daughter in the future. More

I have used Newark Toyota for service for the past 9 years and I continue to be amazed at the level of customer care and the quality of service. They set the gold standard. You are treated like you own years and I continue to be amazed at the level of customer care and the quality of service. They set the gold standard. You are treated like you own a $100,000 luxury car. They treat customers extremely well. More

Dave was very friendly and professional, he made buying a new car a very pleasant experience. If you buy a car at this dealer please ask for Dave Morgan. new car a very pleasant experience. If you buy a car at this dealer please ask for Dave Morgan. More