Newark Toyota World

Dave did a great job communicating all the service items I needed to complete now along with future milestones I’d need to address later on. Extremely professional and ensured the whole experience was pleas I needed to complete now along with future milestones I’d need to address later on. Extremely professional and ensured the whole experience was pleasant and quick. More

They are great. Makes the process easy. They take good care of me and my car. Makes the process easy. They take good care of me and my car. More

Pleased as always with the service done to my 2013 Toyota Camry this week. Dave let me know what service was needed and all was completed to my satisfaction. I have always had the car serviced by Toyota and Camry this week. Dave let me know what service was needed and all was completed to my satisfaction. I have always had the car serviced by Toyota and have never had any unexpected breakdowns or problems with my car. More

My car was towed to Dealer. After my call , the service dept addressed my service need promptly. Paul, service manager clearly stated options for me and followed through accor After my call , the service dept addressed my service need promptly. Paul, service manager clearly stated options for me and followed through accordingly. More

Great experience at the NTW Service station. Oil change and tire rotation relatively priced for my diesel Colorado. Service rep treated me well and went over all the details. I dropped off my ve Oil change and tire rotation relatively priced for my diesel Colorado. Service rep treated me well and went over all the details. I dropped off my vehicle and the service was completed in a few hours for pickup. More

On several occasions they recommended service work at a much lower mileage than the owners manual. In one case they recommended a carbon blasting of the combustion chamber to remove deposits. When I said t much lower mileage than the owners manual. In one case they recommended a carbon blasting of the combustion chamber to remove deposits. When I said that I always used a tier one gas, he responded by say that did not apply. I happened to know better having worked for company that made the gasoline additive for tier one gasoline: Prevents Carbon Deposit Buildup: It contains higher levels of detergent additives that help keep the engine and fuel system clean by preventing the formation of carbon deposits. Protects Emission Systems: It prohibits the use of harmful organometallic additives that can damage the vehicle's emission control systems. Enhances Engine Performance: By maintaining cleaner fuel injectors and combustion chambers, it helps improve fuel efficiency, reduce emissions, and ensure smoother engine operation More

Purchased a used 2020 Lexus in 2024. it was missing the jack and handle to change a flat tire. A replacement runs $200. I have given up waiting for it! My only recourse is to never go b it was missing the jack and handle to change a flat tire. A replacement runs $200. I have given up waiting for it! My only recourse is to never go back for service!!! More

Appointment set for 12 noon. Arrived at 11:50 and was immediately greeted by Dave Ferguson. Dave was very polite and professional. Explained the process for a hybrid system coola Arrived at 11:50 and was immediately greeted by Dave Ferguson. Dave was very polite and professional. Explained the process for a hybrid system coolant flush and indicated how long the wait time would be. During check out Dave took the time to explain the other suggested maintenance updates I should consider having done in the near future. Very satisfied with visit. Will have service done here again in the future. More

Dave was wonderful to work with! Made my first time at the dealership a great experience!! Made my first time at the dealership a great experience!! More

I don't have the time for this, but people need warned. I took my 1999 PA Classic plated Toyota Solara to them for oil leak and other items if needed. I supplied the ONLY oil this car has had in it since 2 I took my 1999 PA Classic plated Toyota Solara to them for oil leak and other items if needed. I supplied the ONLY oil this car has had in it since 2005. The brand is Swepco and it is purple in color. When time came for me to check the oil, it was clear/amber brown in color. Both svc mgr Jason C & shop mgr David W swore multiple times that I'm blind & the oil wasn't switched. I sent an oil sample into Polaris Labs and they confirmed that additives that were in that sample, are NOT a part of the Swepco additive package. Contacted VP of Ops Mike C and he never responded, a clear sign of guilt. Spoke to my attorney & while you can smell their crap oil burning, I can't prove damage, and am sunk! I spent around $6,000.00 for this shop visit and was lied to and cheated. So, not sure they did any of the work, no trust ever for these thief's. Just find another shop....or more honestly, they are all as hideous as Newark Toyota World? I cut them slack years before when they sold my daughter a Ford Focus that had the highest NTSB warning recall ( not allowed on any American car lot ) but they sold it to her anyway. Lost 2 transmissions in 1 month on 95 & PA turnpike 76, If you like you safely & honest dealers, this ain't the place to take ANY vehicle. Just the truth facts here. More