Newark Toyota World

Not Great We came to Newark Toyota World service center to check the breaks and exhaust on my Camry, because the breaks were making squeaky noises and I smelled We came to Newark Toyota World service center to check the breaks and exhaust on my Camry, because the breaks were making squeaky noises and I smelled rotten eggs when driving. Breaks were OK and they did not find anything wrong with the exhaust. This was fine. What was not fine is that how much time we were waiting. We saw many people who came after us were served way faster while we were still waiting. We had 1:45 pm appointment, but we arrived 10 min before that time. The guy who assisted us (Jacob Greenwood, I suppose) told us he will call us to talk about our Camry. Well, someone called at 3:13 pm and did not leave a message on my cell. I did not know who it was. We were still waiting. Later we went to check if the car is ready and did not see it anywhere. Few minutes later we found the car on the parking lot, not in the front, but somewhere on the side barely seen. I asked a customer service lady why nobody takes care of us. She did not know and told that maybe they are preparing paperwork. Then I complained to the guy who started working with us when we first came. He was still BUSY with other people who were apparently better than us, I guess. I just don't understand why he called us and did not leave a message. Later he called again and left a message after I started looking for my car at 3:48 pm. He did not even apologize. Next time I will go to another Toyota service center, the one where they really care about my car and my time spent there. I wasted 2 hours to learn that nothing needed to be done on my car. Seriously, 2 hours! I hope other Toyota service centers are better. I guess we will have another story to tell. More

Outstanding Service department personnel 35,000 mile service on my Tundra outstanding service and was completed in a timely manner Service Advisor was outstanding and very professional very s 35,000 mile service on my Tundra outstanding service and was completed in a timely manner Service Advisor was outstanding and very professional very satisfied More

Great Long Distance Service Since the fall of 2004, my wife and I have been getting our vehicles serviced at Newark Toyota World. In the summer of 2013 we relocated to Tuscaloosa Since the fall of 2004, my wife and I have been getting our vehicles serviced at Newark Toyota World. In the summer of 2013 we relocated to Tuscaloosa, AL but our daughter moved to West Chester, PA to continue her college education. We still have her take the car for service to Derrick McKie, who has seen her grow up from a kid to a young lady. Everyone was great in helping her and keeping Amy and myself informed since for the first time in 11 years the Camry needed more than our normal quarterly maintenance. As always, Derrick and others did a great job. Thanks to everyone there at Newark Toyota World's Service Department. More

Very professional employees Maintenance on new Camry with less than 25,000miles. Multi-point inspection done in reasonable amount of time. I was very satisfied with work done. T Maintenance on new Camry with less than 25,000miles. Multi-point inspection done in reasonable amount of time. I was very satisfied with work done. Thank you. I'm not sure if this is a commentary on the maintenance of my Camry or purchase of my wife's s RAV 4.. In both cases Jim Wyatt and Rachel Price were excellent. More

Excellent A service person came right away when I drove in. They took care of my service in prompt time---in other words I was in and out in no time at all and A service person came right away when I drove in. They took care of my service in prompt time---in other words I was in and out in no time at all and the work was done correctly., More

Recall dashboard very nice but never called to pick-up I had to call then wait for return call. Still waiting for call to bring back and re-install. Service men were v very nice but never called to pick-up I had to call then wait for return call. Still waiting for call to bring back and re-install. Service men were very nice and helpful! More

Auto Service We always receive excellent service when we bring out autos in the shop. Your personnell are always professional and helpful. Work was done in a tim We always receive excellent service when we bring out autos in the shop. Your personnell are always professional and helpful. Work was done in a timely fashion and we were on our way early. More

Excellent service Geofrey, was most helpful,getting me in for truck maintence, I very much appreciated shuttle service.Toyota World always very professional and pleasan Geofrey, was most helpful,getting me in for truck maintence, I very much appreciated shuttle service.Toyota World always very professional and pleasant experiene.Thank you very much More

Super friendly and helpful staff! Made an appointment for regular maintenance and some other minor issues. They completed that work that afternoon. On my way home, a persistent brake p Made an appointment for regular maintenance and some other minor issues. They completed that work that afternoon. On my way home, a persistent brake problem came back to life so I went back to the service center the next evening. They were very apologetic that my brake issue from several months ago came back and immediately went to work to find and resolve the problem. They thought they found the problem and I left the service center 30 min before closing. The were able to remove some the noise my brakes were making but again I would need to return to the service center if I wanted the brake issue to be totally resolved. This time, I was given a free rental and I gave them the thumbs up to find the culprit. They found it! My 16 year old minivan has been purring ever since. They're a very hard working and efficient staff! More

Excellent James Baldus was very knowledgeable of his job, professional customer service, polite and overall awesome. It was a pleasure to have had him as my adv James Baldus was very knowledgeable of his job, professional customer service, polite and overall awesome. It was a pleasure to have had him as my advisor and thanks to his skills I will reccomend this Toyota service always. More