Newark Toyota World

This service department is incompetent, charges way too much and has possibly ruined the engine on my brand new $36,500 Toyota 4Runner. More important, this dealer DOES NOT FOLLOW TOYOTA FACTORY SPECS much and has possibly ruined the engine on my brand new $36,500 Toyota 4Runner. More important, this dealer DOES NOT FOLLOW TOYOTA FACTORY SPECS in serving its customer vehicles. I bought a brand new 4Runner from this dealer in part to support the local economy even though Newark Toyotaworld was $700 MORE EXPENSIVE than other dealer offers. In keeping with supporting the local economy, I have been using this dealer to service my vehicle. On the very first use of Newark Toyotaworld -- the company did not follow Toyota Factory specs and used conventional oil to replace the synthetic motor oil in my engine at 2500 miless. (I changed my motor oil earlier than the recommended first interval to better break in my new engine.) The dealer used conventional motor oil even though I requested three different times (1. made the appointment 2. dropped the truck off for service at the dealer and 3. while waiting for service to be completed) for them to use synthetic oil. Assuming that the dealer followed Toyota specs and my multiple requests for synthetic oil, I then drove nearly 9,000 miles before I got my next oil change. (Synthetic oil is good for 10,000 miles whereas conventional oil is in the range of 3,000 to 5,000 miles between oil changes). I didn't find out that Newark Toyotaworld had used conventional oil until I brought my car in for its next oil change! I spoke to Corporate Toyota about the problems at Newark Toyotaworld. Corporate Toyota was very concerned. Running close to 10,000 miles on conventional motor oil between oil changes could damage my engine and shorten its overall life. Nice job, Newark Toyotaworld! And the kicker is that Newark Toyotaworld not ony failed to follow Toyota specs, the dealer is charging $67 for this oil change even though the dealer down the road charges $36.95 for a syntheticc oil change. In other words, these guys are lining their pockets by overcharging their local customers by almost 200%! In closing, do not go to this dealer. The place is horrible and has no regard in properly servicing their clients' investment in their automobiles. On top of everything else, they also overcharge their customers and have no interest in forming lasting relationships with their customers (i.e., very transactional!). More

Lise was great! We bought our Rav 4 back in 2009 from her and we also referred my parents to her and they bought 2 new vehicles as well. She really worked with us the first time so we went back and bought a and we also referred my parents to her and they bought 2 new vehicles as well. She really worked with us the first time so we went back and bought a 2012 Highlander and I am very satisfied with everything. Lise really takes her time with you and cares about your needs and wants. I will most likely return when I am ready to buy another vehicle in the future. I felt very welcomed as soon as we walked through the door. I would definitely recommended Lise to my friends and family when they are looking to buy new cars. More

Lise Kinkead: an excellent salesperson--knowledgeable,attentive, respectful, patient, good-humored, efficient. An entirely pleasant experience. Also, she was very helpful wi salesperson--knowledgeable,attentive, respectful, patient, good-humored, efficient. An entirely pleasant experience. Also, she was very helpful with phone and e-mail answers to my questions. More

I strongly recommend this dealership because of the great customer service and product knowledge. My husband and I had a great experience with Newark Toyota World. Karin deBussy our internet sales rep was ve customer service and product knowledge. My husband and I had a great experience with Newark Toyota World. Karin deBussy our internet sales rep was very attentive, freindly and courteous. I would definitely purchase my next car from her. More

Karin & Eric helped my husband & I lease a 2011 Prius, based on a trade-in of our 2008 Prius. They were straight forward and knowledgable and got us the best deal among the 3 dealers that we worke Prius, based on a trade-in of our 2008 Prius. They were straight forward and knowledgable and got us the best deal among the 3 dealers that we worked with. Both of them are very customer-oriented and friendly, making the whole transaction a pleasure. I have told all my friends about this Toyota team and recommended them to all who are looking for a good deal on a car. Veronica Mauro More

Newark Toyota was very easy to deal with and helped me to get exactly what i was looing for and i feel like i found the best price. get exactly what i was looing for and i feel like i found the best price. More

I and my granddaughter thought that Toyota world was a I and my granddaughter thought that Toyota world was a great place to purchase my new car. Eric Mosely was so nice and wonderful and really took good I and my granddaughter thought that Toyota world was a great place to purchase my new car. Eric Mosely was so nice and wonderful and really took good care of us. I had lost my respect for Toyota after the dealings with Central City Toyota in Philly. But once contacting Eric and coming to Delaware to see the showroom and test driving the car I was once convince that Toyota is still the car for me. This is my 4th Toyota since 1975 and Newark Toyota world is the best! More

Buying a car was never an enjoyable experience, so finding a dealer that has a good online team was excellent for me. I wanted to stay out of car dealerships because of the swarms of salespeople that finding a dealer that has a good online team was excellent for me. I wanted to stay out of car dealerships because of the swarms of salespeople that "attack". I contacted Karin deBussy by chat and she kept in contact by e-mail until I could get to the dealership. At the dealership I worked with George Hollingsworth and Karin to find a vehicle that was in my price range and had the options I wanted. I was able to purchase a nice vehicle for a good price. I was given fair value for my trade. I would recommend Newark Toyota World's internet team to anyone wishing for a positive purchasing experience. The team of Karin, George and Eric Mosley changed my mind about car sales. More

What can we say - we love Toyotas!!!! And we found the ultimate salesperson in Chris Delpeche!!!! We wouldn't want to deal with anyone else, but, Chris. How many cars have we bought from Chris in the pa ultimate salesperson in Chris Delpeche!!!! We wouldn't want to deal with anyone else, but, Chris. How many cars have we bought from Chris in the past - we just found out the other day - NINE!!! Yes, nine cars and all from him. Also, Toyota's service department is excellent. We would and have highly, highly recommended Newark Toyota World to others. Thank you, Chris and Newark Toyota World!!! More