Newark Toyota World

Excellent as usual I've only had my car serviced at Newark Toyota World since I purchased it there 5 years ago. Chris is typical of the great service that I always expe I've only had my car serviced at Newark Toyota World since I purchased it there 5 years ago. Chris is typical of the great service that I always experience. I recommend Chris and the antire Newrak team for service visits. More

Salesman The experience provided by Chris was exceptional. I've purchased many vehicles over the years and never have I had such a knowledgeable and profession The experience provided by Chris was exceptional. I've purchased many vehicles over the years and never have I had such a knowledgeable and professional salesperson. More

Excellent Overall Excellent experience overall, timely and courteous. I recommend this service to my neighbors. I plan to return for my next scheduled service (85,000 Excellent experience overall, timely and courteous. I recommend this service to my neighbors. I plan to return for my next scheduled service (85,000 miles). More

Long Day. I had an appointment at 9:30 on a Saturday. I arrived at 9 am and was greeted very professionally. Wes was very helpful and was able to describe the I had an appointment at 9:30 on a Saturday. I arrived at 9 am and was greeted very professionally. Wes was very helpful and was able to describe the issues I was having with my "new to me" Rav4. The service department was very through in trying to find what was causing the issues I was experiencing and when Wes came out he let me know they had not forgotten me but were having a hard time pinning down what the issues were. When he finally was able to tell me what was wrong he was very informative and because the the mileage and length of time I had the vehicle was able to cover a portion of the cost. He then was going to call my sales person to discuss the other issue they had found as it would not have been covered under the "normal" coverage of a used vehicle. I let him know that I had a 2 yr bumper to bumper warranty and gave him the paperwork for said warranty. He made the necessary calls and found the warranty company needed further information before approving fixing of the issue. Wes said he would contact the person who takes care of the inspection paperwork for the dealership so they could send it on to the warranty company. He said that this would be done on Monday and he would call me to make an appointment to fix the 2nd issue. As of today, I have not heard back from the service department. I made contact with my sales person yesterday and he told me he would look into and get back to me. I have not had any communications from him as of this afternoon. I spent from 9 am to almost 2:30 pm in the waiting area of the service department. The folks were really friendly and helpful. I was able to have lunch (pizza) that was supplied by the service department. Hopefully, I won't have a long wait when going in to have the 2nd portion of my issues fixed. More

Service Chris was very honest, communicated well and was very pleasant to deal with. The new facilities are very user friendly and much appreciated. The time Chris was very honest, communicated well and was very pleasant to deal with. The new facilities are very user friendly and much appreciated. The timeliness of calls for estimates and for service to be done was very efficient. Thanks for the help! More

All good Things were acceptable. Service person was polite and made sure I got out on time. My tire gauge light was on...and they checked the tires and deter Things were acceptable. Service person was polite and made sure I got out on time. My tire gauge light was on...and they checked the tires and determined nothing wrong. I also was due for an oil change. They did it. I resent the idea...that I must give an excellent rating...when it really was good. Everyone acts like if they do not get an excellent...the world will end. The service was fine..I appreciated the young technician who came out to assure me the light would go out. He was authentic. The service man..seemed eager to please..but rushed. It was good...but I rated excellent, More

Tried to get an appointment for over a week.. Tried to get an appointment for over a week for a brand new car. Called everyday and was transferred to a reps voice mail ( Wesley ) who never returne Tried to get an appointment for over a week for a brand new car. Called everyday and was transferred to a reps voice mail ( Wesley ) who never returned calls. Called and called - same thing day after day. Said he wasn't in etc would call the next day - he never did. Finally I had to get a little demanding and finally got another rep ( Dacia) that actually scheduled the appointment. THIS IS UNCALLED FOR. The problem was that when I turned on my defroster, the radio would not work. Problem is crossed wires and it needs a new back window. I have no problem with waiting for the window to come in. But begging to schedule a service appointment is UNCALLED FOR. My first Toyota and may be my last if this keeps up. More

Excellent. Recall repair. Service manager, Dacia Letts was pleasant and throughall. Repair was for recall of spare tire carrier. I was very annoyed at the length of time it too Service manager, Dacia Letts was pleasant and throughall. Repair was for recall of spare tire carrier. I was very annoyed at the length of time it took for a solution. It was a great inconvenience on many levels of my lifestyle. More

oil change It was my first visit to Toyota service and the customer service was excellent. Chris Delpeche was very professional and he explained every thing to m It was my first visit to Toyota service and the customer service was excellent. Chris Delpeche was very professional and he explained every thing to me More

Excellent Customer Service My first visit to Toyota service and Jacob was awesome. Very informative and pleasant. The price wS cheaper than quoted and everything was explained t My first visit to Toyota service and Jacob was awesome. Very informative and pleasant. The price wS cheaper than quoted and everything was explained to me thoroughly More