Newark Toyota World

no complaints I got perfectly adequate service, but I don't particularly care for the new system of checking in, in which I have to stand out on the service floor n I got perfectly adequate service, but I don't particularly care for the new system of checking in, in which I have to stand out on the service floor near the car trying to hear what the service person is saying over the noise of the equipment in the nearby work area. I liked the fact that this service visit was free as part of the used vehicle warrantee. More

Engine problem Your service person made sure that I knew I was important and he went out of his way to take care of the issues and then got me into a rental when it Your service person made sure that I knew I was important and he went out of his way to take care of the issues and then got me into a rental when it became necessary to keep my car More

Service as it should be Recently I had my 2015 Venza in for the 10,000 mile service at Newark Toyota World and from the time I pulled in the garage until the time I pulled ou Recently I had my 2015 Venza in for the 10,000 mile service at Newark Toyota World and from the time I pulled in the garage until the time I pulled out I felt the service was better than expected. They greeted me with a warm smile and when the service was done, they asked me if there was anything else they could do for me - again with a smile. More

Disappointed with service as a long-time customer Although my appointment was scheduled for 8:30 AM, and I had dropped it off the night before so it would be there bright and early, by 11:30 AM, no on Although my appointment was scheduled for 8:30 AM, and I had dropped it off the night before so it would be there bright and early, by 11:30 AM, no one had looked at my car yet. Jacob was the leader of the team working on my car. In the end, I needed a part, and so my car had to stay overnight on top of all that. I am a long-time Toyota owner, and a long time customer of Toyota World. Generally, I really get good service at Toyoya Workd, compared with Price Toyota service. This is the first time I feel disappointed. You can read my past reviews. They were all good. And what happened to the days where my car would get vacuumed and washed? My the labor part of my bill was also very expensive when compared to the work accomplished. I had recommended Toyota World to my boyfriend who has a Honda. He has been very impressed with your work until this visit as well. More

Easy Car Buyin Did not feel any pressure to buy. Process was quick and easy. Facility was clean and well kept. Staff were very friendly. This is the second vehicle w Did not feel any pressure to buy. Process was quick and easy. Facility was clean and well kept. Staff were very friendly. This is the second vehicle we have bought from her in the last three months and both experiences were excellent More

First Service A wonderful experience. The service was fast and thorough. Colleen was very friendly! The waiting area kept us very comfortable while we waited. Th A wonderful experience. The service was fast and thorough. Colleen was very friendly! The waiting area kept us very comfortable while we waited. Thank you. More

Wonderful waiting area!!! You've got the customer service side accomplished and its doing great! - ALL employees friendly and helpful with a smile included! BUT---Never before You've got the customer service side accomplished and its doing great! - ALL employees friendly and helpful with a smile included! BUT---Never before had I been told I'd have a 3 hr wait time for regular service. Good thing I brought busy work to do. Fresh coffee was made even thought it was after 3 PM. Hmmmmmm sure needed it after hearing the wait time. Would be nice if the car wash was kept operating. My van was expecting to get a much needed wash but it's still waiting. Maybe today... More

Above and beyond I have been getting my truck serviced at Toyota World service cent er for 2 years now and they have repeatedly gone above and beyond to ensure I am ha I have been getting my truck serviced at Toyota World service cent er for 2 years now and they have repeatedly gone above and beyond to ensure I am happy and that mytrcuk is recieving the best care. They have made a lifetime customer outtta me! More

Need to Stick to the Basics - And Get Them Correct During a recent visit to Newark Toyota World for 50K service (oil change), I was left wondering what exactly took place during the visit. My advisor, During a recent visit to Newark Toyota World for 50K service (oil change), I was left wondering what exactly took place during the visit. My advisor, Jeffrey Sherrod, told me that in addition to the oil change service, they would perform a complimentary fluid analysis, and a "mutli-point" safety inspection. I asked that the tire pressures be checked as the recent cold weather had cause them to register as "low" on the pressure warning system. When the service was completed, I was surprised to see that my invoice included a $15 labor fee in addition to the oil change service costs. I was also informed that the car wash was not in service that day;but that they "didn't think I would take my car through that anyway". A few minutes down the road, I noticed that the tire pressures were all reading the same as when I arrived. Hmm? Then when I reviewed the "multi-point" inspection document closer I saw that the pressures were set to 35 each and that the battery was not checked. I wondered was going on, so I called and left a message for the service advisor, Jeffrey Sherrod. That was 10 days ago and I have not received a return call. . How can I have any faith in what was done to my vehicle during this visit? More

Very Curteous and attentive to customers needs. I've been a customer of Newark Toyota World for many years. The service is always great and the staff is very courteous and attentive. I've been a customer of Newark Toyota World for many years. The service is always great and the staff is very courteous and attentive. More