Newark Toyota World

TOYOTA doen't know the difference between SALES & SERVICE SALES service on Cleveland Ave on my new 2015 Prius was Exceptional, But the SERVICE center on Marrows Rd was Horrific. On 10/17/2015 from 09:00 am SALES service on Cleveland Ave on my new 2015 Prius was Exceptional, But the SERVICE center on Marrows Rd was Horrific. On 10/17/2015 from 09:00 am to 01:15 pm, INV 90143, I waited 4 Hr's & 15 minutes to have my concerns addressed, On Line ‘A’ was Not documented properly & therefore Not properly resolved; On Line ‘B’ was Close to what I put on the paper that I gave Jeff Herrod & Westley said he would call me by Monday on Mirror parts (but never did); On Line ‘C’, It was properly documented, but TOYOTA Screwed Up by Not making the 2014 & 2015 Trunk Cover the correct way (like the 2007 Prius); On line ‘D’, Jeff did document my problem correctly, but the resolution was NOT documented correctly, Actually, the mechanic had to download a New Program B4 the DRL would work. On Line ‘E’, Another Screw-Up by TOYOTA Corp & Jeff did Not document the problem properly (see My paper below) that I gave Jeff describing all my concerns, Paper I gave Jeff on my Problems : PROBLEMS PROBLEMS PROBLEMS PROBLEMS NOTE : 2015/09/27 (Sun). Drivers side Front Tire ‘Low Tire Pressure’ @ 20 Lbs, Orange light came ON. There was only 576 miles on the car ????? NOTE : New RED 2015 Toyota Hybrid ‘Prius Persona’ Auto-Dimming Mirror with HomeLink has 3 Switches & should have 6 buttons. I wanted the mirror with the Compass (what is in my 2015 Toyota Instruction Book). NOTE : Trunk Pull Over Cover does Not stay Up. NOTE : The DRL lights do not come on. NOTE : Radio -> The Volume varies GREATLY going from SAT(12), AM(40), FM(40) & Phone & MAP(GPS). Plus, the Tone of person talking changes periodically as if he/she went into a different room ????? Also, The SAT & AM Sound occasionally goes DEAD for about 1 second. Invoice #90143 I got back from Jeff : Sincerely, Bob Lybeert 610-869-7654, rrlionel@aol.com More

Excellent top notch professional and honest service . The service advisor was a consummate professional , very friendly and gave a reasonable estimate and time top notch professional and honest service . The service advisor was a consummate professional , very friendly and gave a reasonable estimate and time allocated to work on the car. More

Best service experience I ever had at any. car dealer. Came in for routine 10,000 mile check-in. Was met by Service Advisor named Colleen. She was outstanding!! Gave me a tour of new Customer Waiting area. Came in for routine 10,000 mile check-in. Was met by Service Advisor named Colleen. She was outstanding!! Gave me a tour of new Customer Waiting area. When I mentioned I needed an item from the Parts Dept., she got it for me. She was knowledgeable, friendly, and prompt. Couldn't ask for a better experience. More

MY FIRST SERVICE I went in for my first service on my new RAV4. I was greeted promptly and the service review was explained completely in a professional manner Dacia L I went in for my first service on my new RAV4. I was greeted promptly and the service review was explained completely in a professional manner Dacia Letts, Assistant Service Manager. More

no complaints I got perfectly adequate service, but I don't particularly care for the new system of checking in, in which I have to stand out on the service floor n I got perfectly adequate service, but I don't particularly care for the new system of checking in, in which I have to stand out on the service floor near the car trying to hear what the service person is saying over the noise of the equipment in the nearby work area. I liked the fact that this service visit was free as part of the used vehicle warrantee. More

Engine problem Your service person made sure that I knew I was important and he went out of his way to take care of the issues and then got me into a rental when it Your service person made sure that I knew I was important and he went out of his way to take care of the issues and then got me into a rental when it became necessary to keep my car More

Service as it should be Recently I had my 2015 Venza in for the 10,000 mile service at Newark Toyota World and from the time I pulled in the garage until the time I pulled ou Recently I had my 2015 Venza in for the 10,000 mile service at Newark Toyota World and from the time I pulled in the garage until the time I pulled out I felt the service was better than expected. They greeted me with a warm smile and when the service was done, they asked me if there was anything else they could do for me - again with a smile. More

Disappointed with service as a long-time customer Although my appointment was scheduled for 8:30 AM, and I had dropped it off the night before so it would be there bright and early, by 11:30 AM, no on Although my appointment was scheduled for 8:30 AM, and I had dropped it off the night before so it would be there bright and early, by 11:30 AM, no one had looked at my car yet. Jacob was the leader of the team working on my car. In the end, I needed a part, and so my car had to stay overnight on top of all that. I am a long-time Toyota owner, and a long time customer of Toyota World. Generally, I really get good service at Toyoya Workd, compared with Price Toyota service. This is the first time I feel disappointed. You can read my past reviews. They were all good. And what happened to the days where my car would get vacuumed and washed? My the labor part of my bill was also very expensive when compared to the work accomplished. I had recommended Toyota World to my boyfriend who has a Honda. He has been very impressed with your work until this visit as well. More

Easy Car Buyin Did not feel any pressure to buy. Process was quick and easy. Facility was clean and well kept. Staff were very friendly. This is the second vehicle w Did not feel any pressure to buy. Process was quick and easy. Facility was clean and well kept. Staff were very friendly. This is the second vehicle we have bought from her in the last three months and both experiences were excellent More

First Service A wonderful experience. The service was fast and thorough. Colleen was very friendly! The waiting area kept us very comfortable while we waited. Th A wonderful experience. The service was fast and thorough. Colleen was very friendly! The waiting area kept us very comfortable while we waited. Thank you. More