Newark Toyota World

Scam at Newark Toyota Took my corolla in for an oil change and free tire rotation.... Said i needed belt replaced and it had a crack. No crack. Said I need a fuel induction Took my corolla in for an oil change and free tire rotation.... Said i needed belt replaced and it had a crack. No crack. Said I need a fuel induction at 55,000 miles. Yeah right.Tire light went on right after I got my car back from service. They took air out of my tires that I just added air to due to recommendation of tire not Toyota recommendation. OMG! Thank god I can work on cars somewhat.... More of a hassle than relief. More

Horrible service I bought a car from Bruce Low (who by the way, is a great guy and still keeps up with me today. My complaint in no way reflects him) about 10 months a I bought a car from Bruce Low (who by the way, is a great guy and still keeps up with me today. My complaint in no way reflects him) about 10 months ago. I brought my car in for an oil change, which I was advised that my front tires were completely worn down. The owner of the dealership previously owned my car, and had put aftermarket wheels on in the service center. They completed the allignment. The rep said he would call me the next day. Not only did I never get a call back, but I called and left three voicemails over the course of four weeks. Finally, I called and asked for a supervisor. He was quick to get back to me and asked me to bring the car in again for them to look at. Once again, they confirmed the allignment issue and said they'd get back to me in a day or two. This was over three weeks ago. I have sent emails and left voicemails again, but they keep avoiding the issue. Finally, my tire went flat and I couldn't drive my car. I can't go without my car, as I need it to get to and from work. I left a voicemail for the sales manager and the service manager, as well as sending an email which was responded "we will talk next week." I had to take my car this weekend to get new tires and an allignment on my own because this dealership did everything they could to avoid my problem. I am very unhappy and wish I hadn't bought the extended warranty because I don't trust that they will do their part if it comes down to it. I had such a great experience purchasing my car, and within 8 months, they completely ruined what would have been a return customer. More

Satisfaction My wife and I were pleased with the information we were given. Bill was very helpful and informative. He went over the features of the vehicle in deta My wife and I were pleased with the information we were given. Bill was very helpful and informative. He went over the features of the vehicle in detail, which we found helpful More

Quick in and out! I came in to get an oil change and filter replacements. It was all done with 1 hour! However the filter replacement was a bit pricey... I came in to get an oil change and filter replacements. It was all done with 1 hour! However the filter replacement was a bit pricey... More

Excellent sales service from Jeff Turner We bought a Sienna with the excellent sales service from Jeff Turner. He was very patient, answered many questions from us, and gave us an excellent p We bought a Sienna with the excellent sales service from Jeff Turner. He was very patient, answered many questions from us, and gave us an excellent price. Thank you! Yi and Lilly More

Best Toyota service center around!! I have owned multiple Toyotas through the years, and always had them services at a pa Toyota dealer. NOT ANYMORE! I will absolutely be heading to ne I have owned multiple Toyotas through the years, and always had them services at a pa Toyota dealer. NOT ANYMORE! I will absolutely be heading to newark Toyota World for all of my service needs. They were so accommodating, and friendly as soon as I walked through the door! Henry the service advisor was outstanding handling my warranty issues and normal routine servicing. Thank you so much for opening my eyes to GREAT service! More

Chris D is the best!!!! Chris Delpeche has sold us, at least, 11 Toyotas in the 17 years we've lived in the area!!! We will always go to Chris for our Toyotas. Have we chec Chris Delpeche has sold us, at least, 11 Toyotas in the 17 years we've lived in the area!!! We will always go to Chris for our Toyotas. Have we checked other Toyota Dealerships for a possible better price, sure, but, our loyalty, in the end, goes to Chris because we have never had a bad experience with him. He is polite, hard working, follows up with you, after your purchase; and it is not just about buying a car. We sit there and have chats about life and family, also, in the midst of the purchase! Chris, you're not allowed to leave Newark Toyotaworld, ever!!!! More

Unhappy but they don't care Newark Toyota World did not fulfill and provide me what I agreed to purchase. It truly is a long story filled with being hung up on, texted expletive Newark Toyota World did not fulfill and provide me what I agreed to purchase. It truly is a long story filled with being hung up on, texted expletives, dropping off my car post purchase for attempted fixes to be told at the end of the day that it was not completed and that I would have to bring it back yet another day. But the primary point is the sales representative was not fully aware of the options available on the car and I was told I would be getting something that in the end I have not. It has been 9 months and they have stopped returning my calls and emails. Likely they think I'm just that "unhappy" customer that can't be pleased. But in reality they have not provided me what I was sold and yet still refuse to acknowledge that fact and correct the issue. If they wish to contact me again to discuss this they know who I am. But I doubt they will. I will never purchase a car from this dealership again and likely never a toyota again. I would love to just trade in the car at this point and am already looking into this option. More

A Very Positive Experience! I have never had such a positive experience shopping for a car! Chris Delpeche helped me look for my car. He is very easy-going, friendly, and acces I have never had such a positive experience shopping for a car! Chris Delpeche helped me look for my car. He is very easy-going, friendly, and accessible and I never felt like he was just trying to make a sale. Chris' knowledge of the cars was clear and he knew exactly what each car could and couldn't do. During the test drive he had a series of interesting points he wanted to show me about the car, which I found very helpful. I was very impressed with Chris Delpeche and did not have as positive and informational a visit at the other car places I looked at while shopping for my next car. More

Amazing! I worked with Ken Steen. He was great, very kind and informative. He was willing to help me in anyway and I appreciated his amazing service. I woul I worked with Ken Steen. He was great, very kind and informative. He was willing to help me in anyway and I appreciated his amazing service. I would recommend him to anyone, as well as Newark Toyota World. More