Newark Toyota World

GREAT and QUICK service I have been going to the same dealership for 4 years now and also bought a brand new car from this dealership! As for the service; I have had times wh I have been going to the same dealership for 4 years now and also bought a brand new car from this dealership! As for the service; I have had times where the service center fixed minor repairs/cosmetics (small dent on front bumper they pushed out and also put the plastic motor cover back on when I hit a snow mound last winter ) and didn't charge me for it due to me already getting regular maintenance. Have never had an issue with service techs and or the service writers. I always recommend this dealership to my family and friends even when they don't own a Toyota. As for the Sales, I dealt with Bruce and I bought my brand new SUV. It all started off with me renting the Rav4 to go to the mountains and snowboard while I had my car being serviced. I was very happy and took the car back and was looking around at the display Rav4 on the sales floor. Bruce came and started speaking to me...long story short, Bruce worked his magic and got me the perfect Rav4 with every amenity I dreamed of with a great deal/price! More

Oil change Quick. Online scheduler a plus. In and out. Forget the names but all who assisted me were professional and courteous. Service has been consistent sinc Quick. Online scheduler a plus. In and out. Forget the names but all who assisted me were professional and courteous. Service has been consistent since I've owned the car. More

Excellent service Car was ready before requested time. The waiting area was comfortable and inviting. My service representative was courteous and respectful. I was pl Car was ready before requested time. The waiting area was comfortable and inviting. My service representative was courteous and respectful. I was pleased with everything. More

Thrilled with service and customer care I have been using the NTW service department for several years for all my automobile needs, not just limited to basic service and maintenance requirem I have been using the NTW service department for several years for all my automobile needs, not just limited to basic service and maintenance requirements. With each visit I feel welcomed and that the attendant listens to what I have to say, respects my concerns and takes care of all issues in a timely fashion. I appreciate the amenities offered in the customer waiting area, though generally speaking the wait times are not long. More

Goid overall experience Toyota world took my car in and promised it the next day. Instead, they had it done on the same day..one day earlier than promised. When I went to pic Toyota world took my car in and promised it the next day. Instead, they had it done on the same day..one day earlier than promised. When I went to pick up the car and pay for the service, I met the most amazing person at the counter- service associate Colleen. Colleen was the epitome of friendly and engaging. She was helpful and I felt that she enjoyed her job and our interactions. I hope she will be there every time I have my car serviced.. More

Fast help with fallen window We did not have an appointment, but needed help to get the driver's side window closed. Our rep was very helpful and had it ready in less that 90 minu We did not have an appointment, but needed help to get the driver's side window closed. Our rep was very helpful and had it ready in less that 90 minutes. More

expeditious service greeted right away; personable and knowledgable service reps; quick service done well. I wasn't sure if I would return to dealership for service, but greeted right away; personable and knowledgable service reps; quick service done well. I wasn't sure if I would return to dealership for service, but I probably will now. More

car maintenance Needed oil change and regular maintenance. Was advised of needing brakes and requested that they look at my tires because of some cracking concerns. Needed oil change and regular maintenance. Was advised of needing brakes and requested that they look at my tires because of some cracking concerns. Did receive service requested, brakes, rotors, and new tires. Jim, the service manager that assisted me, couldn't have been more professional, pleasant and courteous. Explained everything in detail. Was offered a rental car because of the time it would take to complete the service. Was pleased as usual with the service I received. Have been coming here for service for the last 25 years. Have recommended your service to friends and family. Thanks More

service Went for break light replacement, small fix. Was informed of a recall that they will have to fix later on as parts will have to be ordered. luckily t Went for break light replacement, small fix. Was informed of a recall that they will have to fix later on as parts will have to be ordered. luckily they were able to do the recall the same day. Unfortunately this took close to three hours instead of the one hour expected and no one informed me while I waited. Good reliable service (have been going here for the last 12 years) but communication could be improved. PS: hate the new reservation system. does not seem to have improved things. response time seem to be slower infact. More

Timely, polite and helpful service On our way to the Toyota service center to pick up my husband's car, the tire pressure indicator came on in my Highlander. The service center staff i On our way to the Toyota service center to pick up my husband's car, the tire pressure indicator came on in my Highlander. The service center staff immediately checked the tires, found the issue and took care of the problem. More