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Newark Toyota World
Newark, DE
2,446 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,446 Reviews of Newark Toyota World
January 08, 2016
Some lack of communication Nice facility, but service did not inform me that the shuttle would be very late. Had to wait 30 minutes outside with no phone call. Nice facility, but service did not inform me that the shuttle would be very late. Had to wait 30 minutes outside with no phone call. More
by jrobertklein
Verified CustomerEmployees Worked With
Don't know
January 08, 2016
Very good thank you Service advisor was helpful and accommodating. I am just wondering if you still wash and vacuum the cars at service appointments and I see you have a Service advisor was helpful and accommodating. I am just wondering if you still wash and vacuum the cars at service appointments and I see you have appointments on Sunday's again. Like that More
by kvolker2
Employees Worked With
Derrick Mc Kie
January 08, 2016
Routine Maintenance of 2012 Toyota Tacoma Truck Extremely impressed with how efficient your whole process works from beginning to end. Our assistant service manager Colleen Consalo very very person Extremely impressed with how efficient your whole process works from beginning to end. Our assistant service manager Colleen Consalo very very personable and informative about everything that was being done throughout the entire process. She is definitely an asset to your company and should be rewarded as such. Hopefully she is a trainer for new customer service reps as she would be an excellent candidate for that. Every time my husband and I come to have our Corolla & Tacoma serviced I think the atmosphere and service could not be any better but you continue to push ahead to please us. It's always worth the extra money to have your vehicles serviced at the dealerships. Thank You and make sure you hold onto Colleen. More
by cindy
Employees Worked With
Colleeen Consalo
January 06, 2016
Service. Great experience working with Bill Chafee, Service Manager and Wesley Harrison, Accessories Coordinator. Everything is always explain clearly before Great experience working with Bill Chafee, Service Manager and Wesley Harrison, Accessories Coordinator. Everything is always explain clearly before doing the work and kept updated during the service. More
by taras.ortynsky
Employees Worked With
Wesley Harrison, Bill Chaffee
January 06, 2016
Transmission fluid exchange My car did not have 50,000 miles yet, but during a recent check up on a separate issue, the Service Adviser called me after the mechanic inspection th My car did not have 50,000 miles yet, but during a recent check up on a separate issue, the Service Adviser called me after the mechanic inspection that I needed to have a "WS Transmission Fluid Exchange" service. Since I do not have much knowledge about cars, I agreed to have this service done which costed me $308. When I went to pick up my car, I checked the Toyota service schedule. On the schedule, the recommended timeline for this "WS Transmission Fluid Exchange" service is at 90,000 miles. I also checked the spot test of the transmission oil, it did not look bad. I think I could have waited at least another few years before this service is needed. I think the mechanic and the service adviser were not honest about this service and I was ripped off. More
by toyotaowner
Employees Worked With
Geoff
January 06, 2016
10,000 mile maintenance The service was professional, efficient and very friendly. Colleen explained the inspection process fully as well as the new Rewards program. She made The service was professional, efficient and very friendly. Colleen explained the inspection process fully as well as the new Rewards program. She made sure we were comfortable while we waited and aware of the various amientites available. More
by jeanne.short
Employees Worked With
Colleen Consalo
January 06, 2016
Smooth, professional and complete! My rep was Karen Avallone and I couldn't be happier! She helped me choose the vehicle that fit my needs and desires and also helped me through the dr My rep was Karen Avallone and I couldn't be happier! She helped me choose the vehicle that fit my needs and desires and also helped me through the dreaded financing! I drove away with the perfect vehicle, smiling confidently about this huge and important purchase. I am also very impressed with the Toyota services that are available to help with maintenance, etc. I highly recommend this dealership and sales rep, Karen! More
by klgentil5
Employees Worked With
Karen Avallone
January 06, 2016
Sienna First visit since renovation, very open pleasing accommodations. The meet/greet was pleasant along w/ the various seating arrangements and the beverag First visit since renovation, very open pleasing accommodations. The meet/greet was pleasant along w/ the various seating arrangements and the beverage service options and bright lights. More
by bmac22
Employees Worked With
Rachel / Christppher
January 06, 2016
Recent service. I recently had my Toyota serviced in Newark, DE & I was very pleased with the service from beginning to end. I was in &out in a very short period of I recently had my Toyota serviced in Newark, DE & I was very pleased with the service from beginning to end. I was in &out in a very short period of time. I hope all future services are as enjoyable as this one was. Outstanding!! Although I realize that Toyota wants to stay on top of things, I sometimes find these surveys a little unnecessary. More
by GRACIE
Employees Worked With
Sorry, I do not remember hsi name.
January 06, 2016
First routine maintenance on 2015 Toyota Avalon Did not have an appointment and on my day off I took a chance and went in. Dacia Letts greeted me and said that this was a good time and service coul Did not have an appointment and on my day off I took a chance and went in. Dacia Letts greeted me and said that this was a good time and service could be done while I waited. Since it was my first scheduled maintenance neither of us were expecting any problems. Dacia asked me how I liked the car and if I had any questions so far. I just had a minor question about the side mirrors on how they fold or if they fold. She showed me after the service was done. She also showed me the printout of my tire tread and alignment reading and explained that this was done when I drove in over that speed bump when entering the work area. I thought that was a great high tech feature to add to your recently completed renovations. I have been coming to Newark Toyota for many years with different cars and have shared with the many changes whether it is employees or renovations and that is what I like about Newark Toyota. You are not satisfied with status quo but you always strive to find ways to improve and keep up with your competitors. I was pleased with Dacia and the service experience. More
by wh1149
Employees Worked With
Dacia Letts
