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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,047 reviews
December 19, 2022
I went in with a coupon for $59. 99 service, and when I went to pick up my vehicle I was charged $84.00. I asked why and was told that I had a Dodge and that the filter was $24. Why 99 service, and when I went to pick up my vehicle I was charged $84.00. I asked why and was told that I had a Dodge and that the filter was $24. Why wasn't I told this before I gave them my keys? I feel like I have been scammed!! More
by smaster659
Verified CustomerEmployees Worked With
Pete Abramowicz
December 18, 2022
I brought my car in for two problems, one was fixed and the next day my check engine light came back on. $6600 dollars and I thought it would be fixed, but it was not. The error code is the same as I tol the next day my check engine light came back on. $6600 dollars and I thought it would be fixed, but it was not. The error code is the same as I told the dealer and it was not addressed. More
by gregritchey11
Employees Worked With
Paul
December 17, 2022
The whole experience was great. Nick was really helpful and was very kind the whole time Nick was really helpful and was very kind the whole time More
by gieniak520
Employees Worked With
Nick Shaqra, Bert Abdullah, Anthony Gandara, Ali Huseen, Karen Boll, Mitchell Maryfield, Fay Hussein, Irving Gasca , Anthony Guiliano, Stan Gibson
December 14, 2022
This was actually my first time going and getting serviced by them and the service was great.. serviced by them and the service was great.. More
by Marcell Blanchard
Employees Worked With
Dave Brearley, James Benck, Richard Pitlock, Pete Abramowicz, Amber Straubing, Donny Womble, Jimmy Marinez
December 14, 2022
I was told someone would call once parts were in. No one called. Scheduler wasn’t aware of services/replacements to be made - maybe not in the notes? Left message for service person to clarify servic No one called. Scheduler wasn’t aware of services/replacements to be made - maybe not in the notes? Left message for service person to clarify services being done. No one called back. Communication is severely lacking, if not nonexistent. More
by amanda
Employees Worked With
No idea
December 13, 2022
I choose Hawk for my service needs because of the trust they have earned. Jimmy the advisor, as we'll as the technicians Herman and Jose Marrufo are the only people I trust with my vehicles and my money. T they have earned. Jimmy the advisor, as we'll as the technicians Herman and Jose Marrufo are the only people I trust with my vehicles and my money. Thank you for continuously exceeding my expectations. More
by BENNISBET
Employees Worked With
Jimmy Marinez
