Napleton Ford of Oak Lawn

Bill is awesome to work with and is great at communication. I trust him and that is why I come back to this dealer for service. However the time to get my car back from getting fixed for anythin communication. I trust him and that is why I come back to this dealer for service. However the time to get my car back from getting fixed for anything has never been a quick process. I called on a Tuesday to schedule a brake pad replacement. My frustration that on Friday of my appointment the parts department didn’t have front brake pads. It’s always more than one day for my car to be serviced. I figured if I gave notice Tuesday to Friday you’d have pads. I would understand if it was rotors. The only plus is the Mache doesn’t need a lot of service. I’d never buy another Ford car though. I love my mache but dread whenever it needs to be serviced. Personally I feel there needs to be better planning. I mentioned my car was stuttering when I was braking. It definitely meant pads. Be prepared and order pads ahead of time. It’s not Bills or the person working on my car’s fault. It may not even be the part’s manager’s fault. However, it’s Fords fault. I’ve owned 6 Ford’s before this one and never had a part issue in Vermont. Is it a Chicago thing or is this the new Ford? The question will be do I go back to Subaru after this car or stick with Ford??? In a year I’ll have to figure that out. More

Very polite and helpful and concern. .I ask questions and they was answer to the point I understood.. I highly recommend napleton ford each and every time .I ask questions and they was answer to the point I understood.. I highly recommend napleton ford each and every time More

Customer service was great the atmosphere was great I will return for future work. thank you, thank you thank you will return for future work. thank you, thank you thank you More

Great and friendly service. I was happy they were able to help with valet my car take to the dealership for service. I was happy they were able to help with valet my car take to the dealership for service. More

They always have quick service and will take care of what ever you need in a timely manner. ever you need in a timely manner. More

Ray Brown is the best! He's gentle, yet firm and is magical with a lube job. He's gentle, yet firm and is magical with a lube job. More

I like Napleton Ford. They are friendly, the waiting room is always clean and they offer coffee. The staff is always friendly, knowledgeable and friendly They are friendly, the waiting room is always clean and they offer coffee. The staff is always friendly, knowledgeable and friendly More

Quick and good job done. Service advisor very pleasant and informative. Will be back for next service! Service advisor very pleasant and informative. Will be back for next service! More

Good customer service I would tell all my friend if u need anything done to your car Neapolitan will take care of your needs need anything done to your car Neapolitan will take care of your needs More

Great service! They checked me in quickly and were thorough about what I wanted done and offered extra by checking my battery to prepare for the cold. My oil change They checked me in quickly and were thorough about what I wanted done and offered extra by checking my battery to prepare for the cold. My oil change was done quickly and assured me my battery was good. Happy and secure my vehicle is good to go for the winter. More