Napleton Ford of Oak Lawn

Steven was very communicative, thorough and helpful. I even received a ride to and from my home before and after the work on my vehicle was completed. I even received a ride to and from my home before and after the work on my vehicle was completed. More

After waiting 4 hours for a scheduled recall repair on my roof racks, I arrived home to discover they were bolted down leaving a humongous gap that was extremely noticeable. Upon my return, I was told the my roof racks, I arrived home to discover they were bolted down leaving a humongous gap that was extremely noticeable. Upon my return, I was told the technician who takes care of the rack recalls were busy. The workmanship was poor and unsatisfactory. No quality check performed and a huge inconvenience after spending half of my day on a 30 minute correction. Recall work is equally important as paid repairs. Highly disappointed. More

I had to wait a couple of months to get a certain part. Once they had it they quickly fixed it. Once they had it they quickly fixed it. More

The gentleman in the service area greeted me promptly, explained everything and was very polite. I was early for my appointment, and they took me right in. The work was done in a timely manner. We always explained everything and was very polite. I was early for my appointment, and they took me right in. The work was done in a timely manner. We always come here for our oil changes because of the great service. More

LOVE MY EXPLORER SPORT. HAWK FORD TAKES GOOD CARE OF MY MAINTENANCE AT A GREAT PRICE. HAWK FORD TAKES GOOD CARE OF MY MAINTENANCE AT A GREAT PRICE. More

Brought my truck in for timing chain issues heard from Paul the next day telling me it w be a few days to repair 15 days later I got my vehicle. There was problems getting parts which I understand due to Paul the next day telling me it w be a few days to repair 15 days later I got my vehicle. There was problems getting parts which I understand due to supply chain issues my only complaint is your communication system i called to get updates 5 times and each time I was transferred to service dept I was put on hold for 5 to 10 minutes listening to Pat Foley commercials then disconnected. I was forced to get a ride and go to the dealership in person just to get answers. Never got through on the phone. More

Jamie in the service department was absolutely amazing. I needed service on my Bronco and he had me and out. I am switching all my services to Hawk! I needed service on my Bronco and he had me and out. I am switching all my services to Hawk! More

Call and got an appointment when need. Work was done on time Paul was service person Work was done on time Paul was service person More

Excellent communication and service. My vehicle was done when promised. Service was completed With care My vehicle was done when promised. Service was completed With care More

Great customer service was offered for something that was out of Hawk Ford control. Each rep was kind supportive and offered updates. out of Hawk Ford control. Each rep was kind supportive and offered updates. More