Napleton Ford of Oak Lawn

Amber was the best ! I always struggled with giving my vehicle up to be serviced at a dealership. But hawk ford set the standards high & now I will be coming for routine I always struggled with giving my vehicle up to be serviced at a dealership. But hawk ford set the standards high & now I will be coming for routine maintenance here. More

The Hawk Ford of Oak Lawn knows how to take care of they're customers. Hawk Ford of Oak Lawn always keeps the me updated on the best current offers/deals. they're customers. Hawk Ford of Oak Lawn always keeps the me updated on the best current offers/deals. More

The people at hawk ford are the most reliable professional people in the automotive industry. I know when I bring my vehicle there it will be fixed the first time in a timely manner. professional people in the automotive industry. I know when I bring my vehicle there it will be fixed the first time in a timely manner. More

Bad experience rotate tires oil. change squeaking brakes won't be back anytime soon,you can bet your bibby on that change squeaking brakes won't be back anytime soon,you can bet your bibby on that More

Hawk Ford took care of my 2017 Ford Escape. They did not have a rental on hand. I had to find my own rental car. They said they would reimburse me up to 32 a day. It took over a week to get They did not have a rental on hand. I had to find my own rental car. They said they would reimburse me up to 32 a day. It took over a week to get my truck back. I waited 4 days to hear back from them about a diagnosis. Once I got my truck back. There was a huge noise and had to take it back. More

Nice showroom, friendly people. Comfortable lounge and knowledgeable sales person. The manager a very nice and friendly. No problem taking test drive with any car. Comfortable lounge and knowledgeable sales person. The manager a very nice and friendly. No problem taking test drive with any car. More

Got me in and out. Ordered my tire in timely fashion. Pete the quicklane manager was excellent to work with . Ordered my tire in timely fashion. Pete the quicklane manager was excellent to work with . More

Steven was very communicative, thorough and helpful. I even received a ride to and from my home before and after the work on my vehicle was completed. I even received a ride to and from my home before and after the work on my vehicle was completed. More

After waiting 4 hours for a scheduled recall repair on my roof racks, I arrived home to discover they were bolted down leaving a humongous gap that was extremely noticeable. Upon my return, I was told the my roof racks, I arrived home to discover they were bolted down leaving a humongous gap that was extremely noticeable. Upon my return, I was told the technician who takes care of the rack recalls were busy. The workmanship was poor and unsatisfactory. No quality check performed and a huge inconvenience after spending half of my day on a 30 minute correction. Recall work is equally important as paid repairs. Highly disappointed. More

I had to wait a couple of months to get a certain part. Once they had it they quickly fixed it. Once they had it they quickly fixed it. More