Napleton Ford of Oak Lawn

TERRIBLE, no follow up on status of repair or when parts are coming in. Contacted parts department to find out delivery date of parts and the parts person could not see any that where ordered for my vehicle are coming in. Contacted parts department to find out delivery date of parts and the parts person could not see any that where ordered for my vehicle. Try to get a hold of someone in service to answer my questions but no luck. Called 3rd time a talked to a female that took my information on my problem, she said she would look into it and call me back......still waiting. I knew this experience was going to go this way after the first time I brought my vehicle in and had very Is laxadaysical and ignorant service manager. My vehicle sat for over a week just so he can tell me that they could not find anything wrong. After picking the vehicle up, I drove about 20 mile and check engine light came back on. So I drove back to the dealer and had the service manager get a technician to read the computer code. After the diagnostic check the technician found that both catalytic converters were failing. I ask The service manager about how long would take to be repaired and the answer i received was, about 4 month, will let you know. The answer I received was less then professional and very snippy. So bottom line still waiting for a phone call on the status of my repair. More

I’ve had a terrible experience with Hawk Ford. Customer service is horrendous. Bought a 2021 f150 lariat for 70k ,after a couple of months truck started having some issues with oil pressure. It Customer service is horrendous. Bought a 2021 f150 lariat for 70k ,after a couple of months truck started having some issues with oil pressure. It is now my 4th time and the issue has not been resolved. More

Service was good the wait wasn’t long the service advisor Rich was very helpful Rich was very helpful More

Paul of Hawk Ford was friendly and professional. He kept me informed as to the progress of the repair. He kept me informed as to the progress of the repair. More

Our experience with Hawk Ford fr has been exceptional. Purchasing process was smooth. Had to work with the ladies at the service dept "Kathy and Amber" both so very nice and accommodated our needs. Anth Purchasing process was smooth. Had to work with the ladies at the service dept "Kathy and Amber" both so very nice and accommodated our needs. Anthony our salesman was outstanding. Many reasons to give them 5 stars. Nick another sales member was very nice also. He took a few minutes to congratulate us on our purchase. Every person we personally spoke with has been friendly and helpful. More

The staff is so professional and so nice! It’s so nice to get such great customer service. It’s so nice to get such great customer service. More

I’d like to say that you have good mechanics I trust them good service people up in front desk at Fastlane and I really appreciate your work thank you good service people up in front desk at Fastlane and I really appreciate your work thank you More

Amber was the best ! I always struggled with giving my vehicle up to be serviced at a dealership. But hawk ford set the standards high & now I will be coming for routine I always struggled with giving my vehicle up to be serviced at a dealership. But hawk ford set the standards high & now I will be coming for routine maintenance here. More

The Hawk Ford of Oak Lawn knows how to take care of they're customers. Hawk Ford of Oak Lawn always keeps the me updated on the best current offers/deals. they're customers. Hawk Ford of Oak Lawn always keeps the me updated on the best current offers/deals. More

The people at hawk ford are the most reliable professional people in the automotive industry. I know when I bring my vehicle there it will be fixed the first time in a timely manner. professional people in the automotive industry. I know when I bring my vehicle there it will be fixed the first time in a timely manner. More