Napleton Ford of Oak Lawn

Good service good customer service fast response fast service T H A N K S service T H A N K S More

The service manager was horrible. I tried to speak to him on several different days about the issues with my vehicle. They initially wanted to charge me for an electrical issue that o I tried to speak to him on several different days about the issues with my vehicle. They initially wanted to charge me for an electrical issue that one of their mechanics caused. When I told them they were the only people to work on my car, I was told “we don’t know that.” They pulled up the car facts a few days after I asked them to look into the history of my car (which they told me they couldn’t do) and discovered they did a botched job when I brought my car in over a year ago which was causing my current electrical issues. The service manager was not understanding or compassionate at all. When I told him what the service advisor said to me, he responded that’s “she’s new here and a woman.” He didn’t apologize on his own or try to improve my experience. I will never recommend Hawk Ford in Oak Lawn to anyone. No one deserves the sexist, racist experience I went through. More

Friendly and knowledgeable. Did not like the confusion between the service and fast lane entrance. Should be more clearly informed of where the appointment will take place. Did not like the confusion between the service and fast lane entrance. Should be more clearly informed of where the appointment will take place. More

Made appointment for service on a recall part bought in told me it would take about 90 minutes came in that time and pick it up with no problems very happy with the service they gave me told me it would take about 90 minutes came in that time and pick it up with no problems very happy with the service they gave me More

My family has been dealing with hawk ford for many years and we couldn’t be happier with the dealership. Everyone is very professional. and we couldn’t be happier with the dealership. Everyone is very professional. More

The got me right in and were so professional with their service and informative on the repairs service and informative on the repairs More

TERRIBLE, no follow up on status of repair or when parts are coming in. Contacted parts department to find out delivery date of parts and the parts person could not see any that where ordered for my vehicle are coming in. Contacted parts department to find out delivery date of parts and the parts person could not see any that where ordered for my vehicle. Try to get a hold of someone in service to answer my questions but no luck. Called 3rd time a talked to a female that took my information on my problem, she said she would look into it and call me back......still waiting. I knew this experience was going to go this way after the first time I brought my vehicle in and had very Is laxadaysical and ignorant service manager. My vehicle sat for over a week just so he can tell me that they could not find anything wrong. After picking the vehicle up, I drove about 20 mile and check engine light came back on. So I drove back to the dealer and had the service manager get a technician to read the computer code. After the diagnostic check the technician found that both catalytic converters were failing. I ask The service manager about how long would take to be repaired and the answer i received was, about 4 month, will let you know. The answer I received was less then professional and very snippy. So bottom line still waiting for a phone call on the status of my repair. More

I’ve had a terrible experience with Hawk Ford. Customer service is horrendous. Bought a 2021 f150 lariat for 70k ,after a couple of months truck started having some issues with oil pressure. It Customer service is horrendous. Bought a 2021 f150 lariat for 70k ,after a couple of months truck started having some issues with oil pressure. It is now my 4th time and the issue has not been resolved. More

Service was good the wait wasn’t long the service advisor Rich was very helpful Rich was very helpful More

Paul of Hawk Ford was friendly and professional. He kept me informed as to the progress of the repair. He kept me informed as to the progress of the repair. More