Napleton Ford of Oak Lawn

My experience with Luke was excellent and fun and I got my new brand new Bronco that I love if you're looking for a car you definitely have to go see Luke he is the best my new brand new Bronco that I love if you're looking for a car you definitely have to go see Luke he is the best More

The staff are very friendly and polite and professional. They service my vehicle in an acceptable time frame. They service my vehicle in an acceptable time frame. More

Great Service, quick appointment and records keeping of all the service that you had received. all the service that you had received. More

Outstanding service department! ! Always kept informed of progress of my vehicle and very helpful. Service agent Nick who wrote me up was GREAT!!! ! Always kept informed of progress of my vehicle and very helpful. Service agent Nick who wrote me up was GREAT!!! More

Every time I go to this location, everyone is super friendly! I go for my usual oil change and maintenance and always so great. Nicolas is super funny and explains everything well to me as well and is friendly! I go for my usual oil change and maintenance and always so great. Nicolas is super funny and explains everything well to me as well and is not pushy More

I quickly remembered why I stopped coming to this dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately desc dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately describe due to the review filter, was engaged in a personal conversation with another customer who was already being assisted by a different service advisor. He knew I was waiting because he had already grabbed a tablet, yet he chose to finish his conversation before acknowledging me. What stood out even more was that two other employees stopped what they were doing to ask whether I had been helped. The advisor eventually came over and tried to justify his behavior by claiming he was helping “his” customer. That was simply not true. He was having a personal conversation with a customer who was already receiving assistance from another advisor. A new customer standing and waiting should have been the priority. What frustrated me most was not the delay itself, but the refusal to take accountability. I asked three separate times to have someone else assist me because I was tired of hearing excuses instead of a simple apology. On our way out, he sarcastically told my grandmother and me to “have a blessed day.” As someone who values faith, I believe humility and accountability should accompany those words. Fortunately, the advisor who ultimately assisted me handled everything professionally. He was respectful, courteous, and made my business feel valued. Unfortunately, this visit also reminded me why I stopped using this dealership years ago. I continue to encounter recommendations for services that appear unnecessary. During this visit, I was told I needed a transmission flush because the fluid was supposedly dirty and gummy. My transmission was rebuilt six months ago, meaning the fluid is essentially new. That recommendation immediately raised concerns. Additionally, my windshield wipers, which genuinely needed replacement, were apparently not identified during the inspection. I was also told that neither cabin nor engine air filters could be replaced because they were unavailable. My independent mechanic regularly sources parts through supplier relationships and credit accounts, so it is difficult to understand why a major Ford dealership could not obtain basic maintenance items. Filters are common wear items, not rare specialty parts. What further damaged my confidence was when the advisor attempted to prove his honesty by saying, “I could have told you I replaced them and you wouldn’t have known.” That is not reassuring. It comes across as suggesting customers are either uninformed or incapable of verifying work performed on their vehicles. In the end, I paid $159 for an oil change that used to cost $39.99 and that I have paid $79.99 for at other Ford dealerships. Higher prices can be justified by higher-quality service, attention to detail, and professionalism. In my experience, this location delivered the opposite. I will not be returning. I would rather make the drive elsewhere and deal with advisors who demonstrate better judgment, accountability, and respect for their customers. More

Very responsive, kept me updated, quick in and out, very nice, personable, would come back. nice, personable, would come back. More

Nick and Tim (Service Supervisors) were great to work with. Professional communication and delivered as promised with. Professional communication and delivered as promised More

Jake was really helpful and is a true professional. Kept me updated on the status of my car and had me in and out in a timely manner. Kept me updated on the status of my car and had me in and out in a timely manner. More

Tommy Mackey has a professional approach to customers that enhances the dealership's image for future sales that enhances the dealership's image for future sales More