Naples Acura

DO NOT BUY A USED ACURA FROM NAPLES ACURA. Their certified pre-owned cars are not inspected to the standards set by Acura. You will pay for an Acura precision certified, but you won’t be getti Their certified pre-owned cars are not inspected to the standards set by Acura. You will pay for an Acura precision certified, but you won’t be getting one! The service department is run by individuals who will choose to lie and hide issues and will sell you a car with known issues. Issues identified in just two months: 2 warped tires, bent rim, defective sunroof frame that needs complete replacement, useless windshield wipers and missing tire valve caps. Uneven/wobbly ride: after a week or two owning the car, I decided the rough ride was not normal. I brought it back to Naples Acura, which is two hours away from where I live, explained the back tires were vibrating at high speeds, and felt wobbly at low speeds, like one of the tires wasn’t fully round. An independent mechanic local to me had noted “excessive weight on the front left tire which could indicate a bent rim”, I let Naples Acura know this. A tech drove it and said they couldn’t feel anything, they then had me test drive with a tech who said the tires just need to be balanced. Ok, easy fix! 30 minutes later I get a call from service advisor Steve saying to take the loaner home with no explanation. When I asked him what issue they identified and why it couldn’t be fixed today, he refused to tell me what the problem was, only that it was “something with the tires”. No matter how much I pressed him he would not tell me what the issue was, only that he needed to speak to the warranty department and get approval from his service advisor before he could do anything. It was very obvious something was being hidden. Three days later, I received a call that two of my tires were warped, had been replaced and everything was fine now. I had put less than 1000 miles on the car so asked the cause of the tires becoming warped and how that was missed in the inspection, no one could answer this. I asked numerous times if alignment had been checked after having two new tires put on, three separate times I was assured by Steve it had and was perfectly fine and straight. I picked the car up, upon getting on I- 75 noticed the car pulled to the right badly. Took it to my local Acura dealer, within an hour they identified the problem as a bent rim!!! Service manager Bob from Naples called to tell me “all cars pull to the right in florida”, as if after driving for 30 years in Florida I don’t know how road crown works and cannot tell when a car isn’t aligned properly. He repeatedly laughed and scoffed at me when I told him the car was still wobbling and was now pulling, he denied there was a problem even after another Acura dealer had found one! My local dealer had to call Naples themselves, then send the rim out for repair. Sunroof cracking/popping: googled the noise my sunroof was making and readily found information that states this is known issue with RDXs. There is a TSB detailing this issue, which was sent to every Acura dealership. When inspecting the sunroof I noted thick dust on the interior, the sunroof had clearly never been looked at, let alone opened for inspection. The entire panoramic sunroof frame is defective and is currently being replaced. I am without my car yet again. Windshield wipers: looked new but were obviously never tested, were completely nonfunctional when I hit my first rain storm, going 70mph on I-75😖. Had to pull over to wait the rain out as visibility was zero due to the wipers skipping and jumping all over the windshield. Went to an auto zone and spent $70 on new ones. The guys there said it was very obvious the wipers hadn’t been tested or they would have seen an issue immediately. One even said “geez, if they missed something this simple to check I'd be nervous about what else they missed”. Foreshadowing at its finest unfortunately. Missing tire valve cap: easy fix, but yet another example of how poorly this car was “inspected” prior to being sold. More

Marvin and the rest of the team at Naples Acura were outstanding to work with on my latest auto purchase. Scott (Sales Manager), Ross (General Manager) along with Ms Marianne were extremely pleasant and outstanding to work with on my latest auto purchase. Scott (Sales Manager), Ross (General Manager) along with Ms Marianne were extremely pleasant and helpful as well. Thank you Marvin again for working with me. More

It was a great experience at Naples Acura. We were assisted by the very professional Marvin, overall great experience being assisted by Marvin, he was very helpful throughout the process and i We were assisted by the very professional Marvin, overall great experience being assisted by Marvin, he was very helpful throughout the process and informative about the vehicle. More

Norman and the GM Ross were a pleasure to work with. They made the buying experience seemless and efficient. They made the buying experience seemless and efficient. More

Michael Meador and the team at Naples Acura beat my wildest expectations on communication while my car was being built, assisted with completing the process of my lease and did a VERY thorough walk thr wildest expectations on communication while my car was being built, assisted with completing the process of my lease and did a VERY thorough walk through of the car with my husband and I. This is my first Acura, but I know it won't be my last!! More

Micheal “Sparky” Meador and entire Naples sales team were and have always been fantastic. My new 2025 MDX is my 6th vehicle I got from Naples Acura as they by far have the BEST Acura deals and far exceed the and have always been fantastic. My new 2025 MDX is my 6th vehicle I got from Naples Acura as they by far have the BEST Acura deals and far exceed the dealers here on the east coast of Florida. Everything has always been seamless and easy dealing with them . Each vehicle i have obtained has been , from start to finish , no more than 1.5 hours total to have everything done. I always recommend Naples Acura to my friends and neighbors that are looking to get into an Acura vehicle. More

Joe was very hospitable and professional. He was a great resource and educated me on the different models and each features. His knowledge and advice made me feel confident in purchasing my f He was a great resource and educated me on the different models and each features. His knowledge and advice made me feel confident in purchasing my first car. Top quality service. More

This was the 3rd new Acura our family has purchased from Norm. As always, he made the entire process perfect. The vehicle I wanted was not in stock, but they went about finding it and had it at the dealersh Norm. As always, he made the entire process perfect. The vehicle I wanted was not in stock, but they went about finding it and had it at the dealership the next day for delivery. Marianne had all of the paperwork ready when I arrived, and it was a smooth exchange out of my trade and into my new RDX. More

Norm was great from the first contact. I couldn't test drive the vehicle, so he made a video for me. Everyone at Naples Acura was helpful, and made an out-of-state transaction easy for me. I couldn't test drive the vehicle, so he made a video for me. Everyone at Naples Acura was helpful, and made an out-of-state transaction easy for me. I got my dream vehicle that my local Indiana dealers said would take 6-8 months to get. The price was right, and the 17 hour road trip home in my new wheels was a lot of fun. Norm picked me and my daughters up from the airport and made the entire experience enjoyable. Jack and Omar were also great to work with. I visited two Toyota dealerships within 10 miles of my home and couldn't get anyone to even sit down with me, even after I made an appointment. Although I wasn't in the market for an Acura, this dealership treated me better than any I've ever worked with. More

Best experience I’ve ever had at a dealership. It was quick, easy, no pressure, and very honest and transparent. Marvin listened to all of my preferences and genuinely wanted to help me find the v It was quick, easy, no pressure, and very honest and transparent. Marvin listened to all of my preferences and genuinely wanted to help me find the vehicle that was right for me. I couldn’t be happier. He and the other staff went above and beyond at every step in the process. More