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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,293 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,293 Reviews of Motor City Lexus of Bakersfield

September 01, 2023

Great place to buy a vehicle. Very helpful and professional staff. Drive 125 miles to buy from them. More

by kuldeepsgill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando
Sep 01, 2023 -

Motor City Lexus of Bakersfield responded

We'll be sure to pass your kind words along to the rest of our Motor City Lexus of Bakersfield team! Thank you for making the trip to work with us. We hope you enjoy your new vehicle!

August 26, 2023

Great customer service! Fixed my problem quickly! Dustyn kept me updated every step of the way, he even contacted me on his day off! More

by trishtheodore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustyn , Ali Douglas
Aug 28, 2023 -

Motor City Lexus of Bakersfield responded

We're delighted to know that Dustyn and our team at Motor City Lexus of Bakersfield were able to provide you with great service and communication throughout the process. Thanks for the review!

August 23, 2023

Excellent service. ..2nd to none!! Highly recommended and Tony is by far their best service rep!! More

by Lpollema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Aug 23, 2023 -

Motor City Lexus of Bakersfield responded

Your confidence in Tony and the team means the world to us! Thank you for choosing Motor City Lexus of Bakersfield and for stopping by to leave a review. We look forward to welcoming you back next time!

August 18, 2023

The purchase of my new car was a pleasant and stress free experience thanks to the professionalism of the staff I worked with. More

by Rose Lewis
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brooke, Jayden, Ali Douglas
Aug 18, 2023 -

Motor City Lexus of Bakersfield responded

Rose, we're delighted to know that your car-buying experience at Motor City Lexus of Bakersfield was pleasant and stress-free. Thanks for trusting us with your purchase!

August 11, 2023

Robert was very patient with us. He helped us with making a great decision to purchase our vehicle. More

by Diane Clinton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Pierce
Aug 14, 2023 -

Motor City Lexus of Bakersfield responded

Diane, your review of Robert and the team means so much to us! Thank you for choosing Motor City Lexus of Bakersfield and for sharing your experience. Safe travels ahead!

August 11, 2023

Motor city is a very clean dealership and all the employees we interacted with made us feel welcome and appreciated. More

by Diane Clinton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Pierce
Aug 14, 2023 -

Motor City Lexus of Bakersfield responded

Diane, we're glad to know you felt welcome and appreciated at Motor City Lexus of Bakersfield. We strive for a clean and friendly environment. Thanks for your review!

August 02, 2023

Ino has always been exceptional with his service and customer care. Updates frequently and gets the car done quick! More

by ajpak2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ino Alvarado
Aug 02, 2023 -

Motor City Lexus of Bakersfield responded

Thanks for the fantastic review! We're delighted to know that Ino's service and customer care have been exceptional at Motor City Lexus of Bakersfield. Looking forward to serving you again in the future!

July 22, 2023

I am always amazed with the professional service provided to us as life long clients, it keeps me coming back More

by elva.miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce WEIHE, Tony Bounville
Jul 24, 2023 -

Motor City Lexus of Bakersfield responded

We're so glad to have you as a lifelong client, Elva! Thank you for taking the time to leave us such a positive review. We appreciate your support and look forward to continuing to provide you with professional service at Motor City Lexus of Bakersfield. Have a great day!

July 21, 2023

Dustin went above and beyond to make sure that was happy with the service there. More

by cefcisneros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Jul 21, 2023 -

Motor City Lexus of Bakersfield responded

Dustin, thank you so much for reviewing Motor City Lexus of Bakersfield! Come by anytime you need!

July 19, 2023

The dealership is great. I have no problems with the dealership. My problem is with the service department. When I called for my checkup, I had to do it digitally-no human More

by Bmporter47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ino Alvarado
Jul 20, 2023 -

Motor City Lexus of Bakersfield responded

This does not sound like the attentive and communicative care I expect from our team, and I apologize for your negative experience. We aim to deliver quick and responsive assistance and always strive to walk our valued customers through the work that we have performed. I hope you will consider contacting me so that I can help work towards regaining your trust and see how we can assist you moving forward. Thank you, Richard del Rosario - Digital Sales and Marketing Manager - 661-213-7801

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