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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,317 Reviews
Call Dealership (661) 835-3987
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5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,317 Reviews of Motor City Lexus of Bakersfield

May 08, 2024

I took my CT200H in for service and Brandon did a great job taking care of my vehicle. He arranged an Uber ride so I could wait at home, which I really appreciated. More

by rmoralez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in service department
Report | Print
May 08, 2024 -

Motor City Lexus of Bakersfield responded

It's great to know that Brandon and our team at Motor City Lexus of Bakersfield were able to provide you with a convenient service experience. We're here for any future needs!

May 01, 2024

My service went great! Fast and efficient at every step from the man who met me at my car, the woman that helped my inside, to my service advisor (Sean). Thank you for your More

by janetclark.email
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Report | Print
May 01, 2024 -

Motor City Lexus of Bakersfield responded

We're delighted to know that you had a great service experience with us at Motor City Lexus of Bakersfield! Efficiency is key, and we're glad our team could provide just that. Safe travels until your next visit!

April 14, 2024

Love the service and love the car wash and a loaner car. Very polite service guy. More

by Beckysing57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark, Jim Ballard
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Apr 15, 2024 -

Motor City Lexus of Bakersfield responded

We are glad to hear that our team provided excellent service. Thank you for choosing Motor City Lexus of Bakersfield!

March 29, 2024

SERVICE MAN AT THE STORE WAS VERY NICE. BUT YOUR PHONE SYSTEM SUCKS!!!!! CAN'T GET THROUGH AND NO ONE CALLS YOU BACK. WE MADE 4 ATTEMPTS TO SERVICE OUR CAR AND THE STORE PHONE WAS JUST HORR More

by KATHLEEN KEARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DUSTIN, Faraz Ahmed
Report | Print
Apr 01, 2024 -

Motor City Lexus of Bakersfield responded

Kathleen, I'm sorry to read about your frustrating experience with our phone system. It's important that we're easy to reach and responsive, so it's disappointing that this wasn't the case for you. We appreciate your feedback as it helps us improve our service. Please feel free to contact me directly if there are any other issues or concerns you'd like addressed. Thank you, Richard del Rosario - Digital Sales and Marketing Manager - 661-213-7801

Apr 01, 2024 -

KATHLEEN KEARNEY responded

YOUR PHONE SYSTEM HAS BEEN A MESS FOR SOME TIME NOW. WHEN WE BOUGHT OUR NEW GMC DENALI TRUCK WITH CASH, WE HAD TO GO TO SANTA MONICA TO BUY IT BECAUSE OF THE POOR PHONE SYSTEM. WHEN YOU CALL THE OPERATOR, SHE WANTS TO HANDLE ALL MESSAGES AND CONTACTS. SHE ALWAYS TELLS US SHE'S ON THE ISSUE BUT SHE ALSO FAILS TO GET BACK TO YOU. WE HAVE TRIED TO TALK TO (MANAGER ALI) 4 TIMES NOW AND SHE WON'T LET US GET TO HIM. WHEN WE GO IN YOU ALL ARE VERY NICE BUT WHEN YOU CALL IT A MAJOR MESS! IT TOOK 3 TRIES OR SO TO GET A SERVICE ADVISOR TO HELP US BRING IN OUR 2023 LEXUS RX350. YOU LEAVE MESSAGES AND NO CALLS YOU BACK. ALSO, IT TOOK A FULL YEAR OF COMPLAINING TO GET OUR SECOND KEY FOR OUR NEW LEXUS RX 350. THAT TOOK OVER 5 PHONE CALLS. YOU WOULD THINK THAT WHEN YOU SPEND $75,000 CASH FOR A LEXUS A SECOND KEY WOULD BE A PRIORITY TO YOU. BUT IT WASN'T. AGAIN, WHEN YOU GO IN YOUR TREATED VERY WELL BUT, CALLING YOU GUYS IS RIDICULOUS.

March 23, 2024

I had a dead battery and after an unsuccessful jumpstart from roadside assistance, I called Lexus on Monday morning. I am a single widow and Shawn was able to send someone out to replace the battery. That i More

by amandamcfarland1
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Mar 25, 2024 -

Motor City Lexus of Bakersfield responded

We're glad to know that Shawn and our team at Motor City Lexus of Bakersfield were able to assist you promptly with your battery issue. We strive for this level of service every time. Thank you for sharing your experience!

March 23, 2024

Lexus of Bakersfield is always so attentive and on time with my service. Aris did an amazing job and I really appreciate his help !! More

by cathy.miner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hortencia , Faraz Ahmed, Tony Bounville, Aris Caceres
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Mar 25, 2024 -

Motor City Lexus of Bakersfield responded

Cathy, we're delighted to know that Aris and the rest of our team at Motor City Lexus of Bakersfield were able to provide you with timely and attentive service. Thanks for your kind words!

March 20, 2024

Excellent service provided by Dustin, from scheduling my appointment till everything was done. They even send reminders of what kind of service you needed with your vehicle. Also, they do a follow up the More

by ilitiatco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Kryger
Report | Print
Mar 20, 2024 -

Motor City Lexus of Bakersfield responded

We're delighted to know that Dustin and our team at Motor City Lexus of Bakersfield provided excellent service throughout your visit. We always aim for customer satisfaction, from reminders to follow-ups! Thanks for the positive feedback!

March 08, 2024

As I expected was a good service that's all I will recommend it to my friends More

by rami7781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Douglas
Report | Print
Mar 08, 2024 -

Motor City Lexus of Bakersfield responded

Thank you for sharing your 5-star review of Motor City Lexus of Bakersfield! See you next time!

March 08, 2024

Excellent customer service from start to finish. Johh, Ali, Lance, Alex, and the financial service rep went above and beyond the call of duty to make sure that I got what I wanted. More

by phyllis.crutchfield
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Reed, Ali Douglas, Brittney Crosby, Lance Hilderbrand
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Mar 08, 2024 -

Motor City Lexus of Bakersfield responded

Phyllis, we're delighted to know our team at Motor City Lexus of Bakersfield provided excellent service and helped you find what you wanted. Thanks for the positive feedback!

March 02, 2024

Great service and my advisor Sean was outstanding. He was prompt and responsive to my concerns. All of my service requests were completed and I was contacted promptly when my vehicle was ready. I wil More

by Lpenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Mcneal
Report | Print
Mar 04, 2024 -

Motor City Lexus of Bakersfield responded

It's fantastic to know that Sean and our team at Motor City Lexus of Bakersfield were able to provide you with great service. We look forward to assisting with all your future service needs!

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