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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,293 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,293 Reviews of Motor City Lexus of Bakersfield

December 14, 2023

We were far from home having car trouble on a Friday afternoon near Bakersfield. We call the dealership and Tony got us in to diagnose the problem almost immediately. He then took us to the technician w More

by mitzi.weinberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The technician was extremely helpful, Tony Bounville
Dec 15, 2023 -

Motor City Lexus of Bakersfield responded

We're so glad to know that Tony and our team at Motor City Lexus of Bakersfield were able to assist you in your time of need. It's great hearing how quickly we can diagnose the problem and get you back on the road! Safe travels ahead. Thanks for sharing this review with us!

December 13, 2023

We drove to Motor City Lexus in Bakersfield CA as they had the model and color combination we were interested in. Jim Ballard created us and was very knowledgeable of their products , helpful yet not pus More

by Ron K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Ballard
Dec 13, 2023 -

Motor City Lexus of Bakersfield responded

Ron, we're delighted to know that Jim and our finance team at Motor City Lexus of Bakersfield were able to provide you with a straightforward and pressure-free experience. Thanks for recommending us! Enjoy your new ride.

December 04, 2023

Had an appointment for an oil change and it took 5 hours that’s unacceptable & I’m getting this review 2 months later More

by andyg4586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Dec 06, 2023 -

Motor City Lexus of Bakersfield responded

We're sorry to learn that your oil change took longer than expected at Motor City Lexus of Bakersfield. We appreciate the feedback and will use it to improve our service times moving forward. Thank you for your patience!

December 03, 2023

Best customer service I’ve received at a local dealer! Very friendly and attentive…. Thank you More

by Alepfranco37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Dec 04, 2023 -

Motor City Lexus of Bakersfield responded

Your feedback makes our day! Thank you for choosing Motor City Lexus of Bakersfield.

December 03, 2023

Tony is always personable and thorough. Have never had a bad experience with him or the dealership. More

by pauls4him
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Dec 04, 2023 -

Motor City Lexus of Bakersfield responded

We are glad to hear that Tony has been fantastic to work with. Thank you for choosing Motor City Lexus of Bakersfield!

December 03, 2023

I love my car so I love taking it here for service. The people are nice and friendly . The refreshments is very convenient too. More

by Felycc19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Dec 04, 2023 -

Motor City Lexus of Bakersfield responded

We're so glad to know you've had positive experiences with our service team here at Motor City Lexus of Bakersfield. We strive to make every visit enjoyable and convenient for our customers, and we are glad that you enjoyed the refreshments we offered. Thanks for the review!

December 01, 2023

Kenny was an AMAZING salesman! He was so patient and answered all my questions! I went in with expectations and he went above and beyond! This is my second Lexus RX350 and I will A More

by mreyna2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny
Dec 04, 2023 -

Motor City Lexus of Bakersfield responded

Thanks for the stellar review! We're delighted to know that Kenny was able to exceed your expectations at Motor City Lexus of Bakersfield. Enjoy your second Lexus RX 350 — we look forward to seeing you again in the future!

November 19, 2023

Dustin was great at the Lexus dealership. Friendly and efficient! This is my 5th Lexus and I have NO complaints! More

by marrob
Recommend Dealer
Yes
Employees Worked With
Robert Pierce
Nov 20, 2023 -

Motor City Lexus of Bakersfield responded

We're delighted to know that Dustin provided a great experience at Motor City Lexus of Bakersfield! It's wonderful to have you as part of our Lexus family for your fifth car. Thanks for the review and enjoy your new ride!

November 02, 2023

Sean McNeal is our service representative and he is one of the reasons we stick with Lexus when we lease a car. Top notch communication and customer service. More

by Loretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray MATTLEY
Nov 02, 2023 -

Motor City Lexus of Bakersfield responded

Loretta, it's great to know that Sean has been providing you with top-notch service at Motor City Lexus of Bakersfield. We appreciate your loyalty and look forward to assisting you in the future with any of your needs!

October 16, 2023

We've owned our Lexus for seven years and always serviced at Motor City Lexus. Service writers, cashiers, and technicians have always been attentive, professional, and knowledgeable. I would highly recomme More

by jmolie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Oct 16, 2023 -

Motor City Lexus of Bakersfield responded

We're so glad to know that you've had a positive experience with our team at Motor City Lexus of Bakersfield over the years. Thank you for your recommendation and continued support!

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