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Motor City Lexus of Bakersfield
Bakersfield, CA
1,318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,318 Reviews of Motor City Lexus of Bakersfield
December 08, 2024
**Rating: ★★☆☆☆** I added myself to the waitlist for my dream car outside of my commuting area with the assurance that it would be delivered and everything would be electronic. After over a month of wai my dream car outside of my commuting area with the assurance that it would be delivered and everything would be electronic. After over a month of waiting (6 mths of searching), I was told I needed to come in person. When I called offering electronic signing and even hiring a notary, I was informed there were other people on the list and if I wasn't interested, they could give the car to someone else. I drove over 200 miles, and instead of acting with urgency, they seemed more focused on getting Instagram pictures than on finalizing my purchase. Communication was poor, and my time was not respected. I’m giving 2 stars instead of 1 because management did reach out afterward. They blamed the issue on the sales associate, but for a luxury brand like this, there should be a much stronger focus on proper training and customer service. It's disappointing to feel like your business isn't valued, especially after such a long wait. More
by s.bonton
Employees Worked With
Moe Altanany
November 23, 2024
From past experience, I can expect good service in a timely fashion from this dealership, and that is exactly what happened with my latest interaction. timely fashion from this dealership, and that is exactly what happened with my latest interaction. More
by CRP24
Employees Worked With
Daniel Gallardo.
October 26, 2024
We have been with this dealership since the 1990’s! There’s a reason for that—great salesmen like Robert Pierce and excellent service from their service department! Sean McNeal was our service writer a There’s a reason for that—great salesmen like Robert Pierce and excellent service from their service department! Sean McNeal was our service writer and everything was handled in a friendly, efficient manner. He answered all of our questions and everything was completed in a timely manner. More
by mcurless
Employees Worked With
Robert Pierce, Heidi Hierlmeier
October 20, 2024
Aris provided exceptional customer service during my last visit. He's knowledgeable, professional and customer centric. He was thorough in explaining the service, costs and set a reasonable timeline for pick visit. He's knowledgeable, professional and customer centric. He was thorough in explaining the service, costs and set a reasonable timeline for pick-up. The service was completed as stated and the car was ready when I returned to the dealership. It is pleasure doing business with him. More
by RJVALENTINO
Employees Worked With
Aris Caceres
October 17, 2024
We worked with Heidi in the past. We contacted her regarding sales since she moved to Hollywood Lexus. Rob Pierce was went out of his way to accommodate our time schedule and everyth We contacted her regarding sales since she moved to Hollywood Lexus. Rob Pierce was went out of his way to accommodate our time schedule and everything else dealing with a new car purchase. Cynthia in finance was awesome too. Both made everything seamless. Kudos to all. More
by Hawkeye
Employees Worked With
Cynthia in finance, Robert Pierce, Heidi Hierlmeier
