Motor City Lexus of Bakersfield

Rocky and Ali are the best! They are the main reason I came to Motor City Lexus, because of the experince I had with them in the past. They really do get what customer services is all about! came to Motor City Lexus, because of the experince I had with them in the past. They really do get what customer services is all about! More

Connie was fantastic! She went over and above good customer service...she anticipated my needs before I verbalized them. She worked out all of the details with ease and I felt my car and I were well customer service...she anticipated my needs before I verbalized them. She worked out all of the details with ease and I felt my car and I were well cared for. More

I was at another dealership in Hollywood being messed around with on my price. A friend had just purchased a truck through Bakersfield Lexus and told me to give Rocky a call. When I contacted Rocky he to around with on my price. A friend had just purchased a truck through Bakersfield Lexus and told me to give Rocky a call. When I contacted Rocky he told me to simply walk out, that they were playing a game, and to come back into town and he'd get me in my truck. He brought out a low mileage 2013 Ford that matched exactly what I was looking for and handed me the keys. No trying to sell and push me to buy. When I came back we started the paperwork. I didn't have to haggle because the price was already great, and a few thousand was knocked off for me already. I'm a first time buyer and Jashan, Rocky, and the sales manager (I forget his name unfortunately) worked endlessly to find me the best financing possible. No BS no hassle of having to try to get my price dropped, nothing. I plan on upgrading my wifes car through them in the near future and would recommend them to anyone. More

Sergio provided us with a very pleasant buying experience. He was very patient and took care in assisting us, offering us options that we were not quite familiar with, such as the great leasing op experience. He was very patient and took care in assisting us, offering us options that we were not quite familiar with, such as the great leasing option we decided to go with. All of the other sales force we're very friendly and enthusiastically helped us. Overall it was a wonderful experience and we'll be telling friends and family to head over to Motor City Lexus, More

Great experience buying my Lexus ISF with the entire group at Motorcity Lexus. No BS just straight answers and honesty about car. I highly recommend this dealer and will buy from again even with my driv group at Motorcity Lexus. No BS just straight answers and honesty about car. I highly recommend this dealer and will buy from again even with my drive up from LA County. More

I had to have the font bumper replaced on my 2008 ES 350. Connie did an excellent job of keeping me informed on the progress of the repair. It took the body shop a little longer than they anticipated, but th Connie did an excellent job of keeping me informed on the progress of the repair. It took the body shop a little longer than they anticipated, but that was because they wanted to make absolutely sure they had the correct red paint match. I had a loaner and had no worries they would make my car look like new and they did. Connie is always professional and a pleasure to work with. Due to the delay on the repair she gave me a great price on the work performed. The Motor City Lexus service department and the entire dealership team are the reason I will always come back to purchase and for service. More

The Service Dept had a loaner car ready for me. I didn't have to wait. Bruce is always a pleasure. They installed an inside trunk release as part of a recall. Changed the oil for the 10K mile servi didn't have to wait. Bruce is always a pleasure. They installed an inside trunk release as part of a recall. Changed the oil for the 10K mile service. Washed my car and filled the tank with gas. All on the house at no cost to me. This is my second Lexus from Motor City. I don't purchase out of town. I want my tax dollars to stay in Kern County. When my 6 yr old Lexus was totaled by a red light runner, they went out of their way to help. Even payed for a 24 hour rental car so I could get to work the next day. I Love Motor City. Will buy my next car from them too. More

Everyone down there was great. Tonya G. was very patient while I choose the car I wanted, big Thanks for that. Thanks to Tim M. who was very polite and thorough. The whole team wonderful, fast and efficient while I choose the car I wanted, big Thanks for that. Thanks to Tim M. who was very polite and thorough. The whole team wonderful, fast and efficient. Also I was shocked because everything was done super fast. I happy to say the I didn't have to sit there for hours like I have done in the past when I bought my prior vehicles. Thanks to Brian who treats my mother like royalty every time she shows up there at lexus. Thanks motor city lexus, you guys are the best. thanks a million! kel More

After we contacted Auto Trader we received a friendly and professional email from Leilani Delamines, the Internet Sales Coordinator, welcoming us and letting us know that someone will be calling us to help w professional email from Leilani Delamines, the Internet Sales Coordinator, welcoming us and letting us know that someone will be calling us to help with purchasing a vehicle. Later that afternoon we received a called from Marcela Torres the Internet Sales Manager and asked her about leasing a 2014 ES350. Marcela is a very friendly, professional and helpful person, we loved dealing with her we will recommend her and Motor City Lexus to our family and friends. More

I found the Lexus dealership in Bakersfield to be very professional, friendly and relaxed. I was not approached by a salesperson in an aggressive manner like I have experienced in other car sale situatio professional, friendly and relaxed. I was not approached by a salesperson in an aggressive manner like I have experienced in other car sale situations. It was definitely a very easy-going manner in which the receptionist first approached me and asked if I would like to speak with someone regarding any of the cars. I first spoke with Heidi who let me discover all the wonderful aspects of the Lexus GX and LX and answered any questions I had. When I came on a second day I spoke with Marsella, who was very knowledgeable, honest , and very friendly. On the third day I visited the dealership, I spoke with Sergio, who was equally as wonderful as the other two sales people that I had met with previously. I appreciated the fact that if he did not know the answer to a question, he admitted that and found the answer immediately. He was very professional and kind. I must mention also that Jashan also was wonderful and very informative as he helped me to review and sign the sale contract. He is a great asset to the team there at Lexus because he has a very kind, assuring, and honest manner about him. More