Motor City Lexus of Bakersfield

Everyone down there was great. Tonya G. was very patient while I choose the car I wanted, big Thanks for that. Thanks to Tim M. who was very polite and thorough. The whole team wonderful, fast and efficient while I choose the car I wanted, big Thanks for that. Thanks to Tim M. who was very polite and thorough. The whole team wonderful, fast and efficient. Also I was shocked because everything was done super fast. I happy to say the I didn't have to sit there for hours like I have done in the past when I bought my prior vehicles. Thanks to Brian who treats my mother like royalty every time she shows up there at lexus. Thanks motor city lexus, you guys are the best. thanks a million! kel More

After we contacted Auto Trader we received a friendly and professional email from Leilani Delamines, the Internet Sales Coordinator, welcoming us and letting us know that someone will be calling us to help w professional email from Leilani Delamines, the Internet Sales Coordinator, welcoming us and letting us know that someone will be calling us to help with purchasing a vehicle. Later that afternoon we received a called from Marcela Torres the Internet Sales Manager and asked her about leasing a 2014 ES350. Marcela is a very friendly, professional and helpful person, we loved dealing with her we will recommend her and Motor City Lexus to our family and friends. More

I found the Lexus dealership in Bakersfield to be very professional, friendly and relaxed. I was not approached by a salesperson in an aggressive manner like I have experienced in other car sale situatio professional, friendly and relaxed. I was not approached by a salesperson in an aggressive manner like I have experienced in other car sale situations. It was definitely a very easy-going manner in which the receptionist first approached me and asked if I would like to speak with someone regarding any of the cars. I first spoke with Heidi who let me discover all the wonderful aspects of the Lexus GX and LX and answered any questions I had. When I came on a second day I spoke with Marsella, who was very knowledgeable, honest , and very friendly. On the third day I visited the dealership, I spoke with Sergio, who was equally as wonderful as the other two sales people that I had met with previously. I appreciated the fact that if he did not know the answer to a question, he admitted that and found the answer immediately. He was very professional and kind. I must mention also that Jashan also was wonderful and very informative as he helped me to review and sign the sale contract. He is a great asset to the team there at Lexus because he has a very kind, assuring, and honest manner about him. More

I had an appointment for diagnostics on my ES 350 and was promptly greeted when I arrived at the service center. When I met with my service advisor, she took additional time to show me some features on my c promptly greeted when I arrived at the service center. When I met with my service advisor, she took additional time to show me some features on my car in which I was not familiar. Her advice was very helpful. I received a gorgeous brand new courtesy vehicle to use while my car was in service. By the time I returned home, I had received a phone call with completed diagnostics & a plan that I was happy receiving. I feel Motor City Lexus is very fair. They even washed my car & filled the tank before I picked up my car! This service department goes above & beyond to make their customers comfortable and feeling lucky to own a Lexus. More

My wife and I went to the Bakersfield Lexus dealership because we were looking for a new sport utility vehicle. We currently have a BMW and wanted to compare the Lexus SUV for overall ride, comfort and ov because we were looking for a new sport utility vehicle. We currently have a BMW and wanted to compare the Lexus SUV for overall ride, comfort and overall dealership friendlyness and customer interaction. We met the salesman Jason, and he was exceptional from the beginning. Jason was was willing to go the extra mile for the customer and showed us he was really trying to make the purchase experience a positive experience. We did purchase a 2014 RX 350 and are very happy with the vehicle. I hope my experience with the service department will be positive as well. Overall, a great experience at the dealership. More

I have been to Motor City Lexus several times in the past for servicing of my 2006 Lexus IS 350. When looking to purchase my new 2014 Lexus IS 350 F-Sport, I contacted several deals via the internet, includ for servicing of my 2006 Lexus IS 350. When looking to purchase my new 2014 Lexus IS 350 F-Sport, I contacted several deals via the internet, including the dealer I purchased my Lexus from. Motor City Lexus was the only dealer that responded appropriately. I asked for their Out the Door (OTD) price and received an extremely fair price on exactly the model I was interested in. In fact, their price was literally thousands of dollars lower than the price originally quoted by the dealer I bought my previous vehicle from (says something about the previous dealers commitment to their customers). Motor City Lexus definitely went above and beyond to earn my business. Marcella, the internet sales representative contacted me daily while we worked the deal and discussed pricing and trade in values. She was open and honest and worked behind the scenes to ensure I got the best price on the new vehicle and a fair trade in value, consistent with Kelly Blue Book pricing for my trade in. While Marcella was unavailable the day we came in to actually purchase the vehicle, Andie stepped in and handled the paperwork at the dealership. She moved things along as quickly as possible and paired our cell phones and garage door opener with the vehicle before we left the dealership. We were in and out in about 2 hours. When I left some CDs in the trade-in vehicle, I notified them and they were sent to me the next day. I have always enjoyed the service department at this dealership and now I can confirm that the sales staff is equally outstanding. I hope to have a continuing relationship with Motor City Lexus and have recommended them to others looking to enjoy the Lexus lifestyle. More

I came in to have my car serviced also because my check I came in to have my car serviced also because my check engine light was on. Got a 5% off service work in my email from Randy, he hooked me up wi I came in to have my car serviced also because my check engine light was on. Got a 5% off service work in my email from Randy, he hooked me up with Bruce and Bruce hooked me up with 10% off, good thing cause every penny counts now days. 10% is better then 5%. When I picked up my car one of my windows was still acting up but Bruce had them adjust it while I waited, I sure appreciated it, they had it all done before I left the lot and did have to come back. I was very happen with the service. It all cost me some money but that's my fault for not keeping up the maintenance on it. I love my car and I didn't want some mechanic on the side working on it. Thank for keeping my baby going. Mona Allbee More

I highly recommend Motor City Lexus service. I have 3 Lexus cars and keep coming back to Motor City Lexus to purchase cars because of the great service. My service advisor is always friendly and goes ou Lexus cars and keep coming back to Motor City Lexus to purchase cars because of the great service. My service advisor is always friendly and goes out of her way to inform me of everything that is needed on my car if it is something that is not part of the regular mileage service. They always provide a clean new loaner so I am not without a car when mine is serviced. My car is ready and washed when promised and if for some reason I need my car in a hurry they go out of their way to have mine done when I need it. The prices are always fair so when I need new tires or anything else I feel comfortable having Motor City take care of all my car's needs. I will continue to purchase cars here because of the great serve and buying experience. More

I have to tell you about my overall experience with Lexus of Bakersfield. Their service goes way beyond what is expected or required of them and over the past 3 years I continue to be surprised by their att of Bakersfield. Their service goes way beyond what is expected or required of them and over the past 3 years I continue to be surprised by their attitude and work ethic. As an example: When I took my car in for a recall, I was told I needed new tires and was given a price. I said no thanks (knowing that dealers always ask top price for anything they do) and decided to shop them myself. To cut a long story short I purchased them from the dealership and saved myself almost 50%. In addition I needed gas when I dropped my vehicle off and knew where I was going to get it after researching through the gas buddy app on my smart phone. However when I picked the car up the gas tank was full! We all know this is not a $10-$15 give-a-way with the price of gas today. The service guy Bruce did not even mention they had done this so I did not have a chance to thank him or his team. However, I thought a nice way to show my appreciation would be to let all the people in the area know that if they are even thinking of getting a Lexus either new or used THIS IS THE PLACE TO GET IT. Oh! they also gave me a loaner car while mine was being worked on. More

We were very impressed with Jashan Bal, Product Expert, when we purchased our 2012 Lexus yesterday. His knowledge of the Lexus from front to back far exceeded our expectations. He was highly professional, when we purchased our 2012 Lexus yesterday. His knowledge of the Lexus from front to back far exceeded our expectations. He was highly professional, never pushy, very personable, and he gave us a fair trade and competitive price on the Lexus. My husband enjoyed exchanging life experiences during the entire purchasing event. All of this together made contract signing a breeze. We will recommend our friends to him and to the beautiful dealership without hesitation. It was a very pleasant buying experience. More