Motor City Lexus of Bakersfield

I had an appointment for diagnostics on my ES 350 and was promptly greeted when I arrived at the service center. When I met with my service advisor, she took additional time to show me some features on my c promptly greeted when I arrived at the service center. When I met with my service advisor, she took additional time to show me some features on my car in which I was not familiar. Her advice was very helpful. I received a gorgeous brand new courtesy vehicle to use while my car was in service. By the time I returned home, I had received a phone call with completed diagnostics & a plan that I was happy receiving. I feel Motor City Lexus is very fair. They even washed my car & filled the tank before I picked up my car! This service department goes above & beyond to make their customers comfortable and feeling lucky to own a Lexus. More

My wife and I went to the Bakersfield Lexus dealership because we were looking for a new sport utility vehicle. We currently have a BMW and wanted to compare the Lexus SUV for overall ride, comfort and ov because we were looking for a new sport utility vehicle. We currently have a BMW and wanted to compare the Lexus SUV for overall ride, comfort and overall dealership friendlyness and customer interaction. We met the salesman Jason, and he was exceptional from the beginning. Jason was was willing to go the extra mile for the customer and showed us he was really trying to make the purchase experience a positive experience. We did purchase a 2014 RX 350 and are very happy with the vehicle. I hope my experience with the service department will be positive as well. Overall, a great experience at the dealership. More

I have been to Motor City Lexus several times in the past for servicing of my 2006 Lexus IS 350. When looking to purchase my new 2014 Lexus IS 350 F-Sport, I contacted several deals via the internet, includ for servicing of my 2006 Lexus IS 350. When looking to purchase my new 2014 Lexus IS 350 F-Sport, I contacted several deals via the internet, including the dealer I purchased my Lexus from. Motor City Lexus was the only dealer that responded appropriately. I asked for their Out the Door (OTD) price and received an extremely fair price on exactly the model I was interested in. In fact, their price was literally thousands of dollars lower than the price originally quoted by the dealer I bought my previous vehicle from (says something about the previous dealers commitment to their customers). Motor City Lexus definitely went above and beyond to earn my business. Marcella, the internet sales representative contacted me daily while we worked the deal and discussed pricing and trade in values. She was open and honest and worked behind the scenes to ensure I got the best price on the new vehicle and a fair trade in value, consistent with Kelly Blue Book pricing for my trade in. While Marcella was unavailable the day we came in to actually purchase the vehicle, Andie stepped in and handled the paperwork at the dealership. She moved things along as quickly as possible and paired our cell phones and garage door opener with the vehicle before we left the dealership. We were in and out in about 2 hours. When I left some CDs in the trade-in vehicle, I notified them and they were sent to me the next day. I have always enjoyed the service department at this dealership and now I can confirm that the sales staff is equally outstanding. I hope to have a continuing relationship with Motor City Lexus and have recommended them to others looking to enjoy the Lexus lifestyle. More

I came in to have my car serviced also because my check I came in to have my car serviced also because my check engine light was on. Got a 5% off service work in my email from Randy, he hooked me up wi I came in to have my car serviced also because my check engine light was on. Got a 5% off service work in my email from Randy, he hooked me up with Bruce and Bruce hooked me up with 10% off, good thing cause every penny counts now days. 10% is better then 5%. When I picked up my car one of my windows was still acting up but Bruce had them adjust it while I waited, I sure appreciated it, they had it all done before I left the lot and did have to come back. I was very happen with the service. It all cost me some money but that's my fault for not keeping up the maintenance on it. I love my car and I didn't want some mechanic on the side working on it. Thank for keeping my baby going. Mona Allbee More

I highly recommend Motor City Lexus service. I have 3 Lexus cars and keep coming back to Motor City Lexus to purchase cars because of the great service. My service advisor is always friendly and goes ou Lexus cars and keep coming back to Motor City Lexus to purchase cars because of the great service. My service advisor is always friendly and goes out of her way to inform me of everything that is needed on my car if it is something that is not part of the regular mileage service. They always provide a clean new loaner so I am not without a car when mine is serviced. My car is ready and washed when promised and if for some reason I need my car in a hurry they go out of their way to have mine done when I need it. The prices are always fair so when I need new tires or anything else I feel comfortable having Motor City take care of all my car's needs. I will continue to purchase cars here because of the great serve and buying experience. More

I have to tell you about my overall experience with Lexus of Bakersfield. Their service goes way beyond what is expected or required of them and over the past 3 years I continue to be surprised by their att of Bakersfield. Their service goes way beyond what is expected or required of them and over the past 3 years I continue to be surprised by their attitude and work ethic. As an example: When I took my car in for a recall, I was told I needed new tires and was given a price. I said no thanks (knowing that dealers always ask top price for anything they do) and decided to shop them myself. To cut a long story short I purchased them from the dealership and saved myself almost 50%. In addition I needed gas when I dropped my vehicle off and knew where I was going to get it after researching through the gas buddy app on my smart phone. However when I picked the car up the gas tank was full! We all know this is not a $10-$15 give-a-way with the price of gas today. The service guy Bruce did not even mention they had done this so I did not have a chance to thank him or his team. However, I thought a nice way to show my appreciation would be to let all the people in the area know that if they are even thinking of getting a Lexus either new or used THIS IS THE PLACE TO GET IT. Oh! they also gave me a loaner car while mine was being worked on. More

We were very impressed with Jashan Bal, Product Expert, when we purchased our 2012 Lexus yesterday. His knowledge of the Lexus from front to back far exceeded our expectations. He was highly professional, when we purchased our 2012 Lexus yesterday. His knowledge of the Lexus from front to back far exceeded our expectations. He was highly professional, never pushy, very personable, and he gave us a fair trade and competitive price on the Lexus. My husband enjoyed exchanging life experiences during the entire purchasing event. All of this together made contract signing a breeze. We will recommend our friends to him and to the beautiful dealership without hesitation. It was a very pleasant buying experience. More

This has got to be the best experience I have ever had purchasing a car...new or used. My salesman, Jason, was the ultimate professional - courteous, knowledgeable, and personable. There is no doubt my ne purchasing a car...new or used. My salesman, Jason, was the ultimate professional - courteous, knowledgeable, and personable. There is no doubt my next car will be another Lexus...and there is no doubt I will be contacting Jason when I do. More

Ive had my 2003 IS300 lexus is for 10 years + ....and loved my little car to death !!!! .. My fianc'e had been telling me we should look at cars for a while now ...but I always kept telling him later...f loved my little car to death !!!! .. My fianc'e had been telling me we should look at cars for a while now ...but I always kept telling him later...finally I agreed ... He was totally surprised... but at the same time , He had the ...S*@! ...what did i just do ! look?? :)...We walked in to Motor city lexus and was approached by Justin right away....this was our second time bieng there ..." JUST LOOKING"... the 1st time we were there ... I totally wanted the new IS350....but My FIANC'E kept telling me No ...it was too small and we have a family of 5 ... Jashan Bal helped us then ...we did get some numbers on the IS350 ...and then left ...had a wonderful friendly experience with Jashan Bal ....but since my fiance wasnt convinced on the IS350 we told him we would come back.... Well...NOW ...some time later ...again ...walked in to lexus and approached by Justin Hartley ... We asked if he had the New Gs350 in white with black interior...and just my luck they did ! ...Test drove it and came back to dealership....while walking in saw Jashan Bal again.. glad to see he was still working there since we had a great experince with him last time....Justin and Jashan teamed up together and worked with us ....They did the amazing !!!!!!!!! after running numbers and working with the Lexus team ...they got us where WE wanted to be and we drove off in our Beautiful 2013 Gs350 !!!! Im so very Happy !!! Thank you Justin and Jashan ! Anyone looking for a Lexus in Bakersfield ....Justin and Jashan are the way to go ! THE BEST CUSTOMER SERVICE !!!! ....and they truely know the meaning of customer SATISFACTION ....Motor city Lexus truely has a gift on there hands with these TWO guys !!!! Mabel and Michael :) More

After purchasing our ES330 new in 2004, we had recurring problems with the rear windows not working. After 3 or 4 unsuccessful service attempts, I finally gave up on Motor City Service. However, last week problems with the rear windows not working. After 3 or 4 unsuccessful service attempts, I finally gave up on Motor City Service. However, last week I came in to try to get them fixed prior to selling, or trading in our Lexus. One window was fixed, the other still doesn't work. Other than the window issue, we have had absolutely no other problems with our ES 330. My wife loves her Lexus and we will be buying another I have been in contact recently with both our sales person, and the General Manager. They both seem to be genuinely trying to solve our problems. More