Motor City Lexus of Bakersfield

Exceptional customer service. Traded 2015 GMC Sierra Denali lease vehicle for 2017 Lexus NX200t. From top to bottom, everyone involved in the transaction provided exceptional servi Traded 2015 GMC Sierra Denali lease vehicle for 2017 Lexus NX200t. From top to bottom, everyone involved in the transaction provided exceptional service seeking complete customer satisfaction. We have been loyal Motor City Lexus customers for many years and recognize the quality of the product line, but ultimately it is the Motor City staff that makes the greatest impression on the consumer. I would highly recommend doing business with the team at Motor City Lexus & GMC. More

Excellent Service My husband and I drove an hour and half to get to this dealership and it was worth every mile. The Fresno dealership was much closer to our location My husband and I drove an hour and half to get to this dealership and it was worth every mile. The Fresno dealership was much closer to our location however, due to the service we received we decided to take our business elsewhere. The entire team at Motorcity Lexus was amazing. Not once did we feel pressured to buy or get additional services. Joey Buoni was extremely helpful and not once did he seemed inconvenienced by my hundred questions and requests. I recommend this place to anyone looking to purchase a vehicle. Not to mention, the dealership itself scream quality. More

Motor City Lexas is Top Notch We came in to test drive a Lexus NX 200t and we were greeted by a salesman named for Faraz Ahmed. He was pleasant and very knowledgeable. There was We came in to test drive a Lexus NX 200t and we were greeted by a salesman named for Faraz Ahmed. He was pleasant and very knowledgeable. There was absolutely no pressure which was appreciated. He never said , "what will it take to get you in this car today" like every other salesmen we have talked to! He was amazing! Once we had picked out the car we wanted, we met with Richard in the finance dept. Again, exceptional customer service. Richard was beyond patient with me explaining all of the numbers and going over different scenarios, until I was comfortable with my monthly payments. Motor City Lexus exceeded all of my expectations and I would highly recommend. I love my new car!! More

Our Best Purchase Experience Ever! The new RX 350 we just purchased is our fourth Lexus from Motor City. Rob Pierce did an outstanding job in meeting our needs by finding the right veh The new RX 350 we just purchased is our fourth Lexus from Motor City. Rob Pierce did an outstanding job in meeting our needs by finding the right vehicle and patiently helping us make a decision on options. We are older folks and needed special handling. This is our third Lexus that Rob assisted us in purchasing. He was knowledgeable, professional and listened to our many dumb questions and provided thorough answers with understanding and focus. We felt good about the buying experience and would highly recommend Rob and Motor City for a new automobile. Hats off to Rob and the entire staff at Motor City. They cannot be beat. They have an excellent product and do a super job in helping us enjoy it. More

Outstanding Purchase Experience We recently purchased a new RX 350 from Motor City through Rami. It was the most pleasant and professional car purchasing experience we have ever had We recently purchased a new RX 350 from Motor City through Rami. It was the most pleasant and professional car purchasing experience we have ever had.. Rami showed us several different vehicles but when we decided on a color combination he did not have in stock, he went out of his way to obtain the car we wanted. There was no haggling over price he simply came out with the numbers and showed us a great price on a very nice vehicle. We will come back again Thank you More

Over the top Service I had the pleasure of working with 2 different Service Advisors: Lorenzo and Connie. If I had to flip a coin to determine which was better it would la I had the pleasure of working with 2 different Service Advisors: Lorenzo and Connie. If I had to flip a coin to determine which was better it would land on its' edge- They were both exceptional! Lorenzo helped me to solve a 7 year upgrade to the NAV system (that did not go like the instructions said it would). He handled it with such professionalism and helped me to get all the pieces aligned. Connie followed thru on a promise made by Sergio ( a great salesmen) when I bought my RX. I wasn't sure of the outcome but there was never any doubt for Connie. All three of you delivered incredible customer service. It is your attention to the little details that reminds me why I chose Lexus; and why my next car will be with Motor City Lexus. Thank you again. More

Surprised Experience Received a few great written offers from out-of-town dealers but ended up going to this local dealership. Was pleasantly surprised with their competit Received a few great written offers from out-of-town dealers but ended up going to this local dealership. Was pleasantly surprised with their competitive offer and friendly service from Rocky, Ali and Lorenzo. They were very accommodating and professional. Keep up the great work! More

Like a 5-star hotel The Lexus service experience is world-renowned for excellence and luxury, and my personal experience at Motor City Lexus easily lived up to the reputa The Lexus service experience is world-renowned for excellence and luxury, and my personal experience at Motor City Lexus easily lived up to the reputation. More

Friendliest Auto Dealership in Town It is a pleasure to deal with Motor City Lexus. All the folks are so friendly, welcoming and helpful. The atmosphere of the dealership is also one o It is a pleasure to deal with Motor City Lexus. All the folks are so friendly, welcoming and helpful. The atmosphere of the dealership is also one of class and caring towards the customer. On my visit when I left to come home in the loaner, I forgot a book on the counter that I had brought to read if I had decided to wait for the 10,000 mile service. I remembered that I had left it on the way home. I didn't even bother to call and tell them to set it aside for me because I knew it would be taken care of without any prompting. Sure enough, when I got home someone called me and mentioned that they had set the book aside and it would be there when I returned. Great, personalized service. Thank you. More

Connie is the BEST!! I continue to use Lexus' service department because the quality customer service I receive from Connie and her team is unmatched anywhere else. I trav I continue to use Lexus' service department because the quality customer service I receive from Connie and her team is unmatched anywhere else. I travel a lot for work, so the thorough inspection of my car by top-notch mechanics have earned my trust and kept me safe for many years. The loaner vehicle is such a nice bonus, so I stay productive with little downtime or waiting. Thank you!!! More