Motor City Lexus of Bakersfield

Bruce is always on the ball I brought my car in for a 10k check up. I have always used Bruce as my service advisor (this is my third Lexus). He is clear on what services my car I brought my car in for a 10k check up. I have always used Bruce as my service advisor (this is my third Lexus). He is clear on what services my car needs. He does not try to up sell services that I do not need. Motor City also washes the car and gives me a loaner so I do not have to wait. More

Excellent service! John was great at explaining everything that the maintenance entailed. He was great at communicating when the car was ready for pick up and was overa John was great at explaining everything that the maintenance entailed. He was great at communicating when the car was ready for pick up and was overall very pleasant to work with. More

Excellent Bruce the service adviser was very accommodating and helpful. The staff in the front desk were very respectful and provided the information I needed a Bruce the service adviser was very accommodating and helpful. The staff in the front desk were very respectful and provided the information I needed and the car loaned was clean. More

Well taken care of Great staff, took care of my car and me. Great to have a loaner instead of the hassle otherwise. They also liked my dog. Great touch having dog treats Great staff, took care of my car and me. Great to have a loaner instead of the hassle otherwise. They also liked my dog. Great touch having dog treats around. More

Love the service! Bruce is great! He always takes care of my concerns and questions in a honest manner. I live in both LA and Bakersfield and I always wait until I'm in Bruce is great! He always takes care of my concerns and questions in a honest manner. I live in both LA and Bakersfield and I always wait until I'm in Bakersfield to have my car serviced because the customer service is superior and friendly. More

Attentive to one's needs I was extremely pleased with the service I received at Lexus of Bakersfield service center. I received amazing service and spot on point response with I was extremely pleased with the service I received at Lexus of Bakersfield service center. I received amazing service and spot on point response with every concern or question I had regarding to my car. I was Very grateful that I also received shuttle service when I needed it! More

New to Lexus They met my expectations. Waiting area was clean and had a nice variety of snacks and drinks and maintained well. I will return to this Lexus Deale They met my expectations. Waiting area was clean and had a nice variety of snacks and drinks and maintained well. I will return to this Lexus Dealership. More

Good experience Everything went as promised. Nice loaner car, the work came in under the estimate and was done properly, and everyone was great. No complaints, as Everything went as promised. Nice loaner car, the work came in under the estimate and was done properly, and everyone was great. No complaints, as usual. More

excellent, outstanding Very impressed with the overall experience. You are greeted by friendly people who help get you in and out quickly. My service consultant, Bruce Wei Very impressed with the overall experience. You are greeted by friendly people who help get you in and out quickly. My service consultant, Bruce Weihe, is excellent and experienced who makes sure one is taken care of. When I tell my family and friends that Lexus provides me with a loaner, they are surprised! More

Disappointment I have always been happy and satisfied with the Lexus Service and the quality of repairs and maintenance. However, on my most recent visit to address I have always been happy and satisfied with the Lexus Service and the quality of repairs and maintenance. However, on my most recent visit to address the engine light on my instrument panel I was informed that it was a transmission problem/leak and that I should return it to Aamco, that had replaced the transmission only months earlier and that I should not drive it there although I had driven it to Lexus with no problem. After having it towed the few miles to Aamco, I was informed that while replacing a broken fitting, which caused the leak, they noticed that my rear suspension air bags were broken and that the solenoids were stuck as a result of the system not being disconnected prior to being raised by the Lexus technician when checking underneath the car, which resulted in an extremely bumpy ride back to Lexus after my phone call explaining the problem and complaining about the condition of the suspension. I was told at that time that the service rep had no knowledge that there was a need to disconnect the system before raising the vehicle. Later that day, I was told by the same service adviser that the technician assured him that it had been disconnected prior to being raised despite the fact that he had told me previously he did not know of any such requirement. When I complained that I did not feel that I should have to pay to repair something that was apparently caused by their own conduct. I was told it may have been the tow company or Aamco that caused the damage and that I would need to pay, and did pay, another $1100.00 to replace the rear system at the insistence of the service manager. It should be noted that at all times the service Adviser named John was very courteous, helpful and cooperative, but I believe that the decision of the service manager was unfair under the circumstances and that I should not have had to pay for those repairs. More