Motor City Lexus of Bakersfield

Required maintenance MY service advisor was really polite, caring and very courteous. I would have given you a 5 star but the service department kept my car overnight MY service advisor was really polite, caring and very courteous. I would have given you a 5 star but the service department kept my car overnight and even suggested that they would like kerp it for another night because they didn't have the time to finish the required maintenance that was in for in order keep my warranty. More

50000 mile service Bruce is my service advisor. I’d received emails for discount on service but didn’t keep them and Bruce couldn’t do anything to help me with any disc Bruce is my service advisor. I’d received emails for discount on service but didn’t keep them and Bruce couldn’t do anything to help me with any discount. So now that I’m out of warranty. You could at least give me 15 % off price of service to keep me coming back. Now I’ll probably look around for someone cheaper for repair and service. More

Window replacement Angel was great and kept me very informed with the progress of my repair. I would recommend him to anyone needing service of their new or used Lexus Angel was great and kept me very informed with the progress of my repair. I would recommend him to anyone needing service of their new or used Lexus More

Best service department in Bakersfield The group at Motor City Lexus is the best. They are accommodating to your every need, and that you like a true celebrity. I recommend using them for The group at Motor City Lexus is the best. They are accommodating to your every need, and that you like a true celebrity. I recommend using them for all your automotive needs. More

Lexus Check-Up My service advisor was sweet and polite. Gave me the details of service needed and got it ready in promised time. Shuttle service was also very cour My service advisor was sweet and polite. Gave me the details of service needed and got it ready in promised time. Shuttle service was also very courteous and friendly and timely. Please keep up the good work!!! More

Painless Quick and easy! Everyone was very nice and professional! I love my Lexus! I think my favorite thing was the coffee though. :O) Thank you! Quick and easy! Everyone was very nice and professional! I love my Lexus! I think my favorite thing was the coffee though. :O) Thank you! More

Very helpful as always Tony is a top notch Service Consultant. Always very knowledgeable and willing to help. He has always taken very good care of my car. It’s the little Tony is a top notch Service Consultant. Always very knowledgeable and willing to help. He has always taken very good care of my car. It’s the little things that count. More

15,000 mile service was completed Received great service. The employees are always very friendly. I like the area with refreshments. I also appreciate having a loaner vehicle while my Received great service. The employees are always very friendly. I like the area with refreshments. I also appreciate having a loaner vehicle while my car is getting serviced. More

Extra Service When we told Toni that we were going to a smog place he told us that we could have it done right there and that they would send in the necessary paper When we told Toni that we were going to a smog place he told us that we could have it done right there and that they would send in the necessary papers to the DMV! We just have to send in the money separately. And they would wash my car as well. Great service-- and always with a smile. The whole staff is pleasant and upbeat. More

Decent Experience Although I didn't buy my Lexus vehicle from Motor City Lexus, I was treated well at the service department. The loaner vehicle they provide is much ap Although I didn't buy my Lexus vehicle from Motor City Lexus, I was treated well at the service department. The loaner vehicle they provide is much appreciated. I took my car in for two problems covered under basic warranty. One issue wasn't resolved after replacing a part under warranty. Could be another bad part elsewhere. I declined further diagnostic testing/searching because I was informed that I would be charged for that service. What I can't wrap my head around is if the car is still under warranty, why can't they help me find and fix the issue without extra charge. Otherwise, work and turnaround rate was acceptable. More