Motor City Lexus of Bakersfield

Good experience Everything went as promised. Nice loaner car, the work came in under the estimate and was done properly, and everyone was great. No complaints, as Everything went as promised. Nice loaner car, the work came in under the estimate and was done properly, and everyone was great. No complaints, as usual. More

excellent, outstanding Very impressed with the overall experience. You are greeted by friendly people who help get you in and out quickly. My service consultant, Bruce Wei Very impressed with the overall experience. You are greeted by friendly people who help get you in and out quickly. My service consultant, Bruce Weihe, is excellent and experienced who makes sure one is taken care of. When I tell my family and friends that Lexus provides me with a loaner, they are surprised! More

Disappointment I have always been happy and satisfied with the Lexus Service and the quality of repairs and maintenance. However, on my most recent visit to address I have always been happy and satisfied with the Lexus Service and the quality of repairs and maintenance. However, on my most recent visit to address the engine light on my instrument panel I was informed that it was a transmission problem/leak and that I should return it to Aamco, that had replaced the transmission only months earlier and that I should not drive it there although I had driven it to Lexus with no problem. After having it towed the few miles to Aamco, I was informed that while replacing a broken fitting, which caused the leak, they noticed that my rear suspension air bags were broken and that the solenoids were stuck as a result of the system not being disconnected prior to being raised by the Lexus technician when checking underneath the car, which resulted in an extremely bumpy ride back to Lexus after my phone call explaining the problem and complaining about the condition of the suspension. I was told at that time that the service rep had no knowledge that there was a need to disconnect the system before raising the vehicle. Later that day, I was told by the same service adviser that the technician assured him that it had been disconnected prior to being raised despite the fact that he had told me previously he did not know of any such requirement. When I complained that I did not feel that I should have to pay to repair something that was apparently caused by their own conduct. I was told it may have been the tow company or Aamco that caused the damage and that I would need to pay, and did pay, another $1100.00 to replace the rear system at the insistence of the service manager. It should be noted that at all times the service Adviser named John was very courteous, helpful and cooperative, but I believe that the decision of the service manager was unfair under the circumstances and that I should not have had to pay for those repairs. More

Always Accommodating The service department is always ready to accommodate with loaner vehicles and a comfortable waiting area and the service representatives are very pro The service department is always ready to accommodate with loaner vehicles and a comfortable waiting area and the service representatives are very professional. Angel has helped me the times I have had to come in and have my vehicle serviced and he is always considerate, clear and helpful. I do wish Lexus had better prices on their services but that is my only complaint. More

Timely and Thorough Service Came in for my periodic service (oil change, check the belts, etc). The technicians found I had a cracked radiator, probably due to a large tumbleweed Came in for my periodic service (oil change, check the belts, etc). The technicians found I had a cracked radiator, probably due to a large tumbleweed encounter on Highway 5 going to the Bay area a few days earlier. They replaced my radiator and hoses, and I was on my way home in under 6 hours. I like the thoroughness of my car's inspection, and the courteous, and prompt attention given by Angel and the crew at Motor City! More

Recall service was efficient The check in was good. Tony was excellent. Although our Lexus needs parts for the recall we need to return after the parts have been ordered. The cour The check in was good. Tony was excellent. Although our Lexus needs parts for the recall we need to return after the parts have been ordered. The courtesy vehicle made the day more productive . I like that service touch. The review by the shop was timely. More

Awesome I love the staff & how they treat you & ease your mind on price & what your vehicle needs. They make you feel at easy & comfortable . I do always be g I love the staff & how they treat you & ease your mind on price & what your vehicle needs. They make you feel at easy & comfortable . I do always be getting my service through them & a new vehicle. More

Excellent staff Every staff member I've had contact with was top notch. Took my car in for a recall and 5k service. They listened to my concerns and got everyrhing ta Every staff member I've had contact with was top notch. Took my car in for a recall and 5k service. They listened to my concerns and got everyrhing taken care of. More

Transmission service Service disappointing after transmission service. Car broke down 60 miles out of town. Three did a transmission flush which caused tranny service. Service disappointing after transmission service. Car broke down 60 miles out of town. Three did a transmission flush which caused tranny service. Transmission oil temp light came and transmission failure. Talked to a transmission specialist and they should not do a flush. Just oil and filter change More

Stopped by for service My wife and I stopped by to bring her CT200h in for maintenance. We have a baby on the way and decided we needed to look for a bigger vehicle. We went My wife and I stopped by to bring her CT200h in for maintenance. We have a baby on the way and decided we needed to look for a bigger vehicle. We went to look at the Lexus NX and RX models with Brittney. She provided us with outstanding service and showed us both models and even let us take an NX for a test drive. She was extremely knowledgeable about both vehicles and it helped us with finding a decision on which model we liked best. We didn't purchase the vehicle yet, but we are looking to by the end of this year. We appreciate her being kind and patient even though she knew we weren't purchasing. I'm glad we got her card because we are definitely coming back to see Brittney. I'd highly recommend her to anyone. More