Motor City Lexus of Bakersfield

Very helpful as always Tony is a top notch Service Consultant. Always very knowledgeable and willing to help. He has always taken very good care of my car. It’s the little Tony is a top notch Service Consultant. Always very knowledgeable and willing to help. He has always taken very good care of my car. It’s the little things that count. More

15,000 mile service was completed Received great service. The employees are always very friendly. I like the area with refreshments. I also appreciate having a loaner vehicle while my Received great service. The employees are always very friendly. I like the area with refreshments. I also appreciate having a loaner vehicle while my car is getting serviced. More

Extra Service When we told Toni that we were going to a smog place he told us that we could have it done right there and that they would send in the necessary paper When we told Toni that we were going to a smog place he told us that we could have it done right there and that they would send in the necessary papers to the DMV! We just have to send in the money separately. And they would wash my car as well. Great service-- and always with a smile. The whole staff is pleasant and upbeat. More

Decent Experience Although I didn't buy my Lexus vehicle from Motor City Lexus, I was treated well at the service department. The loaner vehicle they provide is much ap Although I didn't buy my Lexus vehicle from Motor City Lexus, I was treated well at the service department. The loaner vehicle they provide is much appreciated. I took my car in for two problems covered under basic warranty. One issue wasn't resolved after replacing a part under warranty. Could be another bad part elsewhere. I declined further diagnostic testing/searching because I was informed that I would be charged for that service. What I can't wrap my head around is if the car is still under warranty, why can't they help me find and fix the issue without extra charge. Otherwise, work and turnaround rate was acceptable. More

Bruce takes care of our cars I have had Bruce as my service advisor for as long as I can remember. We have had a total of 5 Lexus vehicles in our family. Bruce has always had ou I have had Bruce as my service advisor for as long as I can remember. We have had a total of 5 Lexus vehicles in our family. Bruce has always had our best interest in mind when it comes to services, warranty work and repairs on all of our vehicles. The loaner car provided by Motor City when our cars are being serviced is a convenience that I have always appreciated. Thank you Bruce and Motor City Lexus for all that you do taking care of our family's Lexus vehicles. More

Great service Excellent service representative and overall service. They always have a loaner car while my car gets serviced which is necessary for my type of work. Excellent service representative and overall service. They always have a loaner car while my car gets serviced which is necessary for my type of work. More

Timely I dropped my car off for service and was given a loaner vehicle for the day. Service manager was very helpful. Great experience. Great people. I dropped my car off for service and was given a loaner vehicle for the day. Service manager was very helpful. Great experience. Great people. More

Angel is the best ! Motor City Lexus has the finest service in town, but Angel makes the difference every time I bring my cars for service. He always has the right attitu Motor City Lexus has the finest service in town, but Angel makes the difference every time I bring my cars for service. He always has the right attitude and great customer service. Thank you ! More

service. We enjoy working with Tony he is great and always smiling and seems to be happy. always takes care of our needs in a reasonable time We enjoy working with Tony he is great and always smiling and seems to be happy. always takes care of our needs in a reasonable time More

Tire warrantee honored. Went in for a rotation and found out that the 60000 Yokohamas were shot after only 27000. Bruce walked me through it and made the call to Yokohama and Went in for a rotation and found out that the 60000 Yokohamas were shot after only 27000. Bruce walked me through it and made the call to Yokohama and I got replacements for 43% of the cost of new tires. I did have to pay for balance and mount, but I guess I still have reason to be happy. More