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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,308 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,308 Reviews of Motor City Lexus of Bakersfield

April 30, 2023

Absolutely awesome service department from start to finish. Quality and timely with a complimentary car wash and complete explanation of the condition of the car. More

by Jodi Koehler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Douglas, Faraz Ahmed, Brittney Crosby, Tony Bounville
May 01, 2023 -

Motor City Lexus of Bakersfield responded

Jodi, thank you for the review! We appreciate your confidence in the Motor City Lexus of Bakersfield team and hope to see you back again down the road!

May 02, 2023 -

Jodi Koehler responded

I will definitely be back! Thank you again for your wonderful, friendly attitude and great work.

May 02, 2023 -

Motor City Lexus of Bakersfield responded

See you next time!

April 28, 2023

My adviser is professional, caring and punctual. Service on my car is extremely good. Tony is the best advisor. More

by Jignasa12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Apr 28, 2023 -

Motor City Lexus of Bakersfield responded

We're so glad to hear about your positive experience with Tony and the rest of the team here at Motor City Lexus of Bakersfield! It's fantastic that you found our service to be both professional and caring. Thank you for choosing us for your automobile needs!

April 27, 2023

Issa was my sales contact at Motor City Lexus of Bakersfield. From the time that he first contacted me after seeing my online inquiry to the point in time I purchased the vehicle, the experience wit More

by pandu
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Issa Gharibeh
Apr 28, 2023 -

Motor City Lexus of Bakersfield responded

Thank you for the review! We're thrilled to see that Issa went above and beyond to assist you. We will be sure to pass on your appreciation to the Motor City Lexus of Bakersfield team. Safe travels in your new vehicle, and we hope to see you back next time!

April 26, 2023

Great service from the moment we inquired about the car over the phone all the way to signing the final papers! More

by jmgenovea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Ballard, Brittney Crosby
Apr 26, 2023 -

Motor City Lexus of Bakersfield responded

We're thrilled to hear you had such a great experience with Motor City Lexus of Bakersfield,! It's wonderful to know our team provided you with excellent service from start to finish. Thank you for trusting us to get the job done and we hope to see you again down the road!

April 22, 2023

Ino was wonderful. The lounge chairs are comfy. But 2 hours seems like a long time for an oil change. More

by TriciaAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ino Alvarado
Apr 24, 2023 -

Motor City Lexus of Bakersfield responded

We're so glad to hear that Ino took great care of you during your visit to Motor City Lexus of Bakersfield! We apologize for the extended wait time during your oil change. We will discuss this feedback with our team to improve our processes for the future. Thank you for the feedback and we hope to assist you again in the future.

April 22, 2023

Great service. Dustin was my service advisor. He was prompt, courteous and professional. I won't take my vehicle anywhere else. More

by BD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Apr 24, 2023 -

Motor City Lexus of Bakersfield responded

We're thrilled to hear that Dustin provided you with prompt, courteous, and professional service during your visit to Motor City Lexus of Bakersfield. We appreciate your kind words and hope to see you back again down the road!

April 19, 2023

Everything was great, I was in and out no problem. Great service and very friendly More

by amberjackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Ballard
Apr 19, 2023 -

Motor City Lexus of Bakersfield responded

Ambert, we are thrilled to hear you had a five-star service experience at Motor City Lexus of Bakersfield! Thank you so much for sharing this feedback.

Apr 19, 2023 -

amberjackson responded

Service was good

Apr 19, 2023 -

amberjackson responded

Service was great

April 19, 2023

Tony at Motor City Lexus went out of his way to deliver my car to me at work due to the time frame I got off work and they closed. He also met me down at the shop on Saturday because my tire had a screw i More

by crystal_neptune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Apr 19, 2023 -

Motor City Lexus of Bakersfield responded

We appreciate you sharing your experience, Crystal! It's great to hear that Tony and the team at Motor City Lexus of Bakersfield were able to go above and beyond to ensure that your car was taken care of in a timely fashion. Thank you for the five stars, and we'll see you next time!

April 14, 2023

The service is excellent and we will always go to Motor City for all our auto purchases and needs. More

by Phillisvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Douglas
Apr 19, 2023 -

Motor City Lexus of Bakersfield responded

Thank you for the review, Phillis! We are so glad to hear that you had a successful service experience working with the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you back again down the road!

April 08, 2023

They always strive for excellent customer service. I’ve never had any issues and they’re always so helpful. More

by perez.vanessa18
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean McNeal
Apr 18, 2023 -

Motor City Lexus of Bakersfield responded

We are glad to have you as a loyal client of Motor City Lexus of Bakersfield!

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