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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,294 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,294 Reviews of Motor City Lexus of Bakersfield

March 02, 2023

Motor City Lexus of Bakersfield is located nearby my residence and work. Their showroom and waiting room are very clean, convenient and comfortable. They also provide drinks (water, coffee, tea). More

by Amalia040260
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean McNeal, Ali Douglas, Jake Tooker, Jim Ballard, Alora Caico, Ray MATTLEY, Mercedes Thayer
Mar 02, 2023 -

Motor City Lexus of Bakersfield responded

Thanks for taking the time to share your experience so others can see what it's like to be a guest at Motor City Lexus of Bakersfield! We are pleased that you enjoyed our quiet waiting room and coffee while you waited. Safe travels until we see you next!

February 26, 2023

Everyone was very helpful and informative. I will definitely go back when I need my vehicle to be serviced More

by Rodolfo
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 27, 2023 -

Motor City Lexus of Bakersfield responded

Thanks for the review! It's great that the team was helpful and informative. See you next time here at Motor City Lexus of Bakersfield.

February 22, 2023

Dustin was helpful and professional. He provided great service. He stepped outside to greet us within a few seconds of us pulling up. More

by andygomez690
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Feb 22, 2023 -

Motor City Lexus of Bakersfield responded

We're over the moon Dustin welcomed you to Motor City Lexus of Bakersfield with attentive and professional service! Thank you for the 5-star review. We hope to work with you again down the road!

February 22, 2023

We love working with Robert Pierce, and the great service at Motor City Lexus. Wonderful service of all kinds on our Lexis Rx350! Bob and Carolyn Temple! More

by bctemple
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Pierce
Feb 23, 2023 -

Motor City Lexus of Bakersfield responded

Thank you for the review! It is nice to hear that Robert and the team here at Motor City Lexus of Bakersfield helped you score your Lexus RX 350. Enjoy!

February 22, 2023

I receive excellent service from knowledgeable people who work very hard to resolve any problems I am having with my car. More

by macnharv
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Feb 23, 2023 -

Motor City Lexus of Bakersfield responded

Thanks for the amazing review! We're glad that the Motor City Lexus of Bakersfield team was wonderful to work with. See you next time!

February 13, 2023

Great personal service and attention from Ino! I am so pleased, relieved, and happy! Jennifer lindgren More

by lindgren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray MATTLEY
Feb 13, 2023 -

Motor City Lexus of Bakersfield responded

Thanks for the awesome feedback! The Motor City Lexus of Bakersfield team is always here to help, Jennifer. Take care!

February 12, 2023

Great customer service and service availability. Very prompt to get a call back and done with any vehicle issue. More

by delilahsanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 12, 2023 -

Motor City Lexus of Bakersfield responded

It is validating to our team to know we are providing this level of service and care to you! Thank you for your business, from your friends at Motor City Lexus of Bakersfield.

February 10, 2023

I purchased a 2023 ES 350 and the experience was very good. Brooke Lawrence was patient with all my questions regarding the car and financing. I've only had the car a short period of time and I know that More

by Haydee
Recommend Dealer
Yes
Employees Worked With
Brooke Lawrence-5 Stars
Feb 10, 2023 -

Motor City Lexus of Bakersfield responded

Thank you for this kind feedback about your purchasing experience. Please don't hesitate to reach out with any questions! Enjoy your new 2023 ES 350!

February 09, 2023

I recently purchased a vehicle from Motorsports Lexus in Bakersfield using their online service. After negotiating the transaction and paying cash for the vehicle, I made arrangements to fly to Bakersfield More

by Don
Recommend Dealer
Yes
Employees Worked With
Lance Hilderbrand
Feb 15, 2023 -

Motor City Lexus of Bakersfield responded

Don, I am very sorry to hear about your frustrating experience. We want our guests to be well-informed about their vehicle every step of the way and it is disappointing that you weren't informed about the damage prior to your visit. In addition, follow-through is very important to us and I apologize for the conflicting information you received about compensation. I would appreciate the opportunity to speak with you about this directly and see what we can do to help moving forward. Please feel free to give me a call at your convenience. Thank you, Richard del Rosario - Digital Sales and Marketing Manager - 661-213-7801

February 01, 2023

Ino Alvarado was my service advisor and he was kind enough to find ways to save me money. He was friendly and helpful and answered any questions I had. He also reserved a loaner car for me. This was my More

by g4goya4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ino Alvarado
Feb 01, 2023 -

Motor City Lexus of Bakersfield responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Ino and the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you back again down the road!

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