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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,308 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,308 Reviews of Motor City Lexus of Bakersfield

June 16, 2023

Ok. Excellent car service! I love Motor City Lexus. Sean was so accomodating, had my car service done fast! 5 stars for Lexus!!!👏🏼 More

by Mutaesaleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray MATTLEY, Bruce WEIHE, Angel Del Rio, Tony Bounville, Juanita Henry , Aris Caceres, John Barajas
Jun 19, 2023 -

Motor City Lexus of Bakersfield responded

We're elated that Sean delivered prompt service! Thanks for supporting Motor City Lexus of Bakersfield with your business and stellar review. Drive safe!

June 08, 2023

Had my second maintenance here. Everything went smoothly and I got my car way before Tony told me a time that it’ll finish. I love the complimentary car wash. I know it’s just a qui More

by MGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Jun 08, 2023 -

Motor City Lexus of Bakersfield responded

We're thrilled to hear that your second maintenance went smoothly and you enjoyed our complimentary car wash! We strive to provide excellent service here at Motor City Lexus of Bakersfield. Thank you for sharing your positive experience with us!

June 08, 2023

Very satisfied with the customer service and work in my car. Great experience! Tony is the best advisor! More

by Monicamoronnolte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Jun 08, 2023 -

Motor City Lexus of Bakersfield responded

We're thrilled to hear that you had a great experience at Motor City Lexus of Bakersfield! Tony is an excellent advisor, and we're glad he provided you with such amazing customer service. We hope to see you again down the road.

June 06, 2023

Service advisor was very professional and informative. Communicated what needs to be done and the time necessary to complete the work More

by Medhathabashy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Kryger
Jun 06, 2023 -

Motor City Lexus of Bakersfield responded

We appreciate you taking the time to leave a 5-star review. At Motor City Lexus of Bakersfield, we strive for excellence in our communication and service, and we’re glad to see that it showed. Thanks for choosing us for your auto needs!

June 06, 2023

Everything was great except my car was dirty when I picked it up. It was clean when I dropped it off. More

by teresateaches4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 07, 2023 -

Motor City Lexus of Bakersfield responded

We appreciate you taking the time to recognize our team, however, we apologize if your vehicle was not in the same clean condition you brought it in. This does not sound like the attentive professionalism we pride ourselves on and we will address this internally. We'd also like to make things right for you now. Please feel free to reach out to me directly at your convenience. Thank you, Mercedes Thayer - Social Media Manager - 661-805-3627

May 26, 2023

My service with Lexus is always amazing. Dustin, my service advisor is always informative, goes above and beyond to ensure my needs are met. More

by Rebecca.aceves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
May 26, 2023 -

Motor City Lexus of Bakersfield responded

Rebecca, thank you for the review! We are so glad to hear that Dustin delivered such a successful service experience. Drive safely, and we hope to see you back again at Motor City Lexus of Bakersfield!

May 24, 2023

Now that covid complications are sorta over, your service center is Great. The only negative semi-comment that I can deliver is: there was a black (grease? oil?) fin gerprint on the outside driver's door, More

by Lazy, Crazy Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean current service advisor
May 25, 2023 -

Motor City Lexus of Bakersfield responded

Thank you for the review. We want the most for our guests, and we apologize for the state of your vehicle upon receiving it. We assure you that we will work to improve our practices in the future. Lastly, I would appreciate the chance to speak with you to see what more we can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Richard del Rosario - Digital Sales and Marketing Manager - 661-213-7801

May 25, 2023 -

Lazy, Crazy Larry responded

I'm afraid of the word 'publically'. Personally, privately by email, I can live with, but I don't want to become painted into a corner, nor see my name in print or lights. I'm a shy, timid, wallflower, semi-hermit. I would not mind sending you a private email.

May 25, 2023 -

Lazy, Crazy Larry responded

I just did and you erased me. Good-bye

May 20, 2023

Tony’s service to us was nothing short of exceptional! ! He treats you like a VIP every time! More

by Lpollema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
May 23, 2023 -

Motor City Lexus of Bakersfield responded

Thank you so much for leaving Motor City Lexus of Bakersfield a five-star review! We are thrilled that Tony left a standout impression and ensures you always receive top-notch service. See you down the road!

May 12, 2023

Sean the service representative was thorough, polite and on time. The rest of the service staff were as professional, polite, and thorough like Sean. More

by Mdvmd548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
May 12, 2023 -

Motor City Lexus of Bakersfield responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with Sean and the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you back again down the road!

May 01, 2023

Sean is so nice and very professional. I appreciate the help with all my questions about the service. More

by Sherrelarmstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
May 02, 2023 -

Motor City Lexus of Bakersfield responded

Thank you for the review! We are so glad to hear that Sean delivered such a successful service experience. Drive safely, and we hope to see you back at Motor City Lexus of Bakersfield!

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