Motor City Lexus of Bakersfield

Fast set Fast service and great people! Very welcoming! The drink where nice and cold! The seating area was very comfortable! Cashiers where very helpfull and Fast service and great people! Very welcoming! The drink where nice and cold! The seating area was very comfortable! Cashiers where very helpfull and courteous. More

Love visiting the Bakersfield Lexus Dealership Angel has provided me top notch customer service my past two visits!!! When I was out of town and I couldn't pick up my vehicle he ensured my vehicle Angel has provided me top notch customer service my past two visits!!! When I was out of town and I couldn't pick up my vehicle he ensured my vehicle was dropped off personally to my house with my mom who was home to collect the keys. Angel has set the bar high for other dealerships. I plan on remaining with Lexus because of this experience. Thank you Angel. More

Lexus is 200t Forgot my 1st appt then Faraz made another one graciously.. perfectly around my schedule.....Quickly in and out with a loaner car right away no proble Forgot my 1st appt then Faraz made another one graciously.. perfectly around my schedule.....Quickly in and out with a loaner car right away no problems! More

Fantastic Customer Service Motor City Lexus has the best customer service of any dealership I've ever seen. We bought our Lexus used from Motor City 10 years ago and they had do Motor City Lexus has the best customer service of any dealership I've ever seen. We bought our Lexus used from Motor City 10 years ago and they had done all the service before we bought it, so we continued to go see them. Our service writer Bruce Weihe has been nothing short of fantastic. Always friendly and professional. He recommends what we need and always tells us what is needed and what is optional but recommended. He always has the answers for our questions honestly. The mechanics are excellent, always doing the job right the first time, never "patching" things together. Will continue to trust Bruce as long as we have a Lexus. More

Everything went well Everything was done well in a friendly manner. Maria made a mistake on the credit card amount, but it was fixed the next morning. The car was returned Everything was done well in a friendly manner. Maria made a mistake on the credit card amount, but it was fixed the next morning. The car was returned very clean inside and out. More

GREAT EXPERIENCE!!! I ALWAYS FEEL WITH CONFIDENCE AN EASE WHEN TALKING TO MR WEIHE. HE IS VERY PROFFESIONAL AND RESPECTFUL AND ALWAYS HELPS ME. I AM SO GLAD HE IS STILL I ALWAYS FEEL WITH CONFIDENCE AN EASE WHEN TALKING TO MR WEIHE. HE IS VERY PROFFESIONAL AND RESPECTFUL AND ALWAYS HELPS ME. I AM SO GLAD HE IS STILL WORKING THERE. More

Attention to Service Requested is Not What You'd Expect On Sunday, June 10, I dropped off our RX350 with written instructions to replace the battery and perform the 35,000 mile service. Keys and the instruc On Sunday, June 10, I dropped off our RX350 with written instructions to replace the battery and perform the 35,000 mile service. Keys and the instructions were placed into the overnight drop box since it was not normal business hours. I called about noon on Monday, June 11 to check on the status. I was told by Angel that the battery was replaced and that they had performed the 90,000 mile service. I told him that I had specified the 35,000 mile service and that the car barely had 35,000 miles on it. His reply was that the 90,000 service was the same as the 35,000. Is it? When I went to pick up the car, I checked the paper work and it stated that the service had been performed on a 2007 ES 350 that I no longer own! I insisted that the paper work be corrected so that Motor City's information would be accurate the next time I bring the RX350 in for service. It was like he was doing me a favor to correct the records. One would expect more attention to detail given what one has to pay for these cars. This was a sloppy job and not normal at Motor City. Note: I normally work with Juanita. She is great and I have only praise for her. She was on vacation at the time this occurred. More

Fast and easy service Service advisor John and staff were efficient and friendly. Very little down time when repairing my vehicle. John kept me updated about the service Service advisor John and staff were efficient and friendly. Very little down time when repairing my vehicle. John kept me updated about the service of my vehicle and was able to accommodate me with a loaner appropriate for my family size. Very satisfied with my experience. More

Thank you From the moment I walked in the door, I was greeted with a smile by every staff member that I came across. The receptionist was personable and pleasan From the moment I walked in the door, I was greeted with a smile by every staff member that I came across. The receptionist was personable and pleasant, unlike my last visit. John was wonderfully kind and attentive. He made an effort to meet my needs without going overboard and pushing when I explained that I wanted nothing more than an oil change. His efforts to accommodate my needs were outstanding and I am very appreciative. More

55k mile service. Everyone was pleasant and the service met my expectations. Staff is always helpful and very attentive and suggestive. From start to finish wait time w Everyone was pleasant and the service met my expectations. Staff is always helpful and very attentive and suggestive. From start to finish wait time was minimal More