Motor City Lexus of Bakersfield

Great experience Love this dealership. Always take great care of me and the turn around is always pretty quick. They keep you posted on the status and finish it off wi Love this dealership. Always take great care of me and the turn around is always pretty quick. They keep you posted on the status and finish it off with a car wash. Customer for life! More

Walk-in experience very good. I just drove in with no appointment and was expedited through the process (lucky timing I guess). Everyone there was thoughtful and professional, esp. I just drove in with no appointment and was expedited through the process (lucky timing I guess). Everyone there was thoughtful and professional, esp. the fellow (Tony?) who set me up with the paperwork, etc. Lounge had good snacks and great lounge chairs to relax in. Fairly quick time lapse between beginning and end. Young lady at reception desk very good, too. All-around top-notch experience. More

Service I was not all that pleased with my service. I had made an appointment (by email) to have my oil change and tires rotated, however on my arrival I was I was not all that pleased with my service. I had made an appointment (by email) to have my oil change and tires rotated, however on my arrival I was told that I missed the 30,000 mile check which I overlooked. The issue was with the service tech proceeding to tell me that he didn't think he could have the 30,000 mile service done in time given that my appointment was for 1600. No problem there; just give me the oil change, rotate tires, and replace the cabin filter--I could come another day to have the full required service. The tech did not express this alternative solution, but rather made me feel as though I was stuck on a hold/lost situation that I clearly did not received as sound customer service; I even made the comment that I could take my car elsewhere. More

Oil change The service was great, except one minor thing that when I was picking up my loaner; they asked for the proof of insurance. Well, is it must understood The service was great, except one minor thing that when I was picking up my loaner; they asked for the proof of insurance. Well, is it must understood that if I’m the registered owner, I should have my car insurance on my Lexus right, by law. It should be more professionally way to handle that. However, I understand it’s their job to do that. But I was waiting so long in order for my family member to send me the insurance card. More

Service Always awesome customer service when I take my car in. Communication has improved as well between the technicians and the service representatives whic Always awesome customer service when I take my car in. Communication has improved as well between the technicians and the service representatives which makes it easier for me, the customer. More

Excellent Friendly customer service with superior attention to detail . From the moment you arrive to the attentive delivery of your vehicle the staff makes you Friendly customer service with superior attention to detail . From the moment you arrive to the attentive delivery of your vehicle the staff makes you feel welcome and comfortable with lots of smiles More

Excellent Service excellent service. get in a new loaner vehicle while my vehicle is serviced. all of the required service for my vehicle is done here at Lexus excellent service. get in a new loaner vehicle while my vehicle is serviced. all of the required service for my vehicle is done here at Lexus More

Best dealership Everyone at Lexus is awesome, There is not one single time that I go in there and everyone is nice and kind. I am sticking to Lexus cars. Everyone at Lexus is awesome, There is not one single time that I go in there and everyone is nice and kind. I am sticking to Lexus cars. More

Regular scheduled maintenance 60000 mile service. Went great. I got to have a rental car which was helpful. There was a small dent left by a careless parked driver which bothere 60000 mile service. Went great. I got to have a rental car which was helpful. There was a small dent left by a careless parked driver which bothered me for some time. Bruce got it repaired and I cannot be for grateful. thank you More

So far, I have always had a very pleasant experiencE! Awesome service and friendly staff. No wait. Personalized service and prompt follow up on queries. Also, I like being given a loaner vehicle while my Awesome service and friendly staff. No wait. Personalized service and prompt follow up on queries. Also, I like being given a loaner vehicle while my car is being serviced. More