Motor City Lexus of Bakersfield

Aris was wonderful and very efficient He was quick polite professional and called me right away when my vehicle was ready. He even opened the door. He explained everything very well. Fri He was quick polite professional and called me right away when my vehicle was ready. He even opened the door. He explained everything very well. Friendly prrsonality. More

Battery replacement My car is less than 2 years old and went to the service center to have battery replaced under warranty. the test showed the battery was still good and My car is less than 2 years old and went to the service center to have battery replaced under warranty. the test showed the battery was still good and just needed recharging. I reluctantly accepted this diagnosis. When 4 days later it would not start my car again Had AAA jump start it and made my 2nd trip to the service center, this time to be told it was my starter that was defective, but to leave it overnight to verify. I took a loan car home and the next day I made my 3rd visit to the service center this time to be told it was my battery that failed and would be replaced under warranty. So after 3 trips and who knows how many hours of my time I received a battery, which gives me serious pause should I have a serious issue. Through it all my service advisor, Bruce, could not have been more helpful, even to calling me with follow up checks. I realize it was not his fault, as he was following the dictates of the policy of either the service manager or the agency or Lexus. So on the basis of.my experience I would have to say it did not exactly inspire confidence—given that I have spent almost $100,000 2 cars over the last 5 years. As I mentioned, the one saving grace was my advisor, Bruce, who couldn’t have been more helpful. More

My Experience John Barajas did a great job and was extremely professional. My husband and I both enjoyed our experience. The car is running well and we are extremel John Barajas did a great job and was extremely professional. My husband and I both enjoyed our experience. The car is running well and we are extremely pleased. More

Service Made Us By Another Lexus at Motor City Heidi sold us our first Lexus four years ago. When we decided to car shop again, we contacted Heidi and she found what we wanted, made a great deal w Heidi sold us our first Lexus four years ago. When we decided to car shop again, we contacted Heidi and she found what we wanted, made a great deal with our trade-in, and had the Lexus of our dreams ready when we got to the salesroom. We loved the speed and ease of the electronic purchasing. We took the car back a week later to have premium care treatment applied. The service representatives were prompt and friendly, And, Mercedes got me in a loaner car so I could do errands while waiting. The superior service team is one of the reasons we chose Motor City Lexus again. More

Excellent service rendered. Exceeded to my expectation. Waiting area was comfy. Bruce was accommodating and very helpful. I surely recommend thiis dealership to my fri rendered. Exceeded to my expectation. Waiting area was comfy. Bruce was accommodating and very helpful. I surely recommend thiis dealership to my friends. More

Easy transaction. Knowledgeable staff I mad an appointment online. Arrived at the dealership and everything was smooth. Juanita made the transaction easy. The reception staff was also ver I mad an appointment online. Arrived at the dealership and everything was smooth. Juanita made the transaction easy. The reception staff was also very good. More

Outstanding Customer Service Many thank yous to Gloria and Ali for making my experience at Motor City Lexus a fantastic one. I will definitely be a return customer. Many thank yous to Gloria and Ali for making my experience at Motor City Lexus a fantastic one. I will definitely be a return customer. More

Excellent Service Every thing about the service was excellent. I have found that I can always count on Bruce to see that my needs are met in an efficient and timely man Every thing about the service was excellent. I have found that I can always count on Bruce to see that my needs are met in an efficient and timely manner. More

Kept me informed My vehicle was in for a lengthy amount of time, and Tony, my service advisor, kept me informed along the way.I very much appreciated that. My vehicle was in for a lengthy amount of time, and Tony, my service advisor, kept me informed along the way.I very much appreciated that. More

Great service! Helpful and easy to work with. I was satisfied with the outcome! I liked having an additional 15% off coupon. It was nice having a loaner car. Helpful and easy to work with. I was satisfied with the outcome! I liked having an additional 15% off coupon. It was nice having a loaner car. More