Motor City Lexus of Bakersfield

Excellent service I love the service at Lexus they always make me feel like a family member. They are efficient and very helpful. I always deal with Ray the manager an I love the service at Lexus they always make me feel like a family member. They are efficient and very helpful. I always deal with Ray the manager and Juanita in service both exceptional people. Thank you for such great service! More

Awesome team Great customer service everyone always friendly and on point about everything I love my lexus dealership I know I made the right decision always sati Great customer service everyone always friendly and on point about everything I love my lexus dealership I know I made the right decision always satisfied More

Buying a new NX Rob Pierce made the buying experience very unpressured and was great to work with. He explained different scenarios on buying or leasing and even go Rob Pierce made the buying experience very unpressured and was great to work with. He explained different scenarios on buying or leasing and even got the color car I wanted from another dealer! More

First Visit Easy in and Easy out. Everyone very friendly even to each other, very nice atmosphere. I did have appt with Tech service to come out to house to hel Easy in and Easy out. Everyone very friendly even to each other, very nice atmosphere. I did have appt with Tech service to come out to house to help with gate code, but they didn't show up. But when I called Hortencia was very helpful getting a hold of Parker very quickly who called to say there was some confusion when other tech put me on the schedule. Both very friendly and I'm sure won't happen again. More

Coudn't be better The experience was flawless. Quick and friendly, a great loaner vehicle, and I was left with a feeling that they actually cared about me and my car. The experience was flawless. Quick and friendly, a great loaner vehicle, and I was left with a feeling that they actually cared about me and my car. Wow. More

Awesome!! All staff was extremely helpful. Great hospitality!! Excellent and fast service work. I feel safe to bring my vechicle for service. Everyone is honest All staff was extremely helpful. Great hospitality!! Excellent and fast service work. I feel safe to bring my vechicle for service. Everyone is honest.Friendly staff. More

Service Prompt courteous service from the minute I drove up until my car was delivered to me at the service door. Tony kept me updated on progress. Prompt courteous service from the minute I drove up until my car was delivered to me at the service door. Tony kept me updated on progress. More

Sales (New) and Service. Sales (New) very good and service very good. But speaking English so fast. Maybe next time I come back I want Speaking slow. I feel good when I come t Sales (New) very good and service very good. But speaking English so fast. Maybe next time I come back I want Speaking slow. I feel good when I come there. More

Aris was wonderful and very efficient He was quick polite professional and called me right away when my vehicle was ready. He even opened the door. He explained everything very well. Fri He was quick polite professional and called me right away when my vehicle was ready. He even opened the door. He explained everything very well. Friendly prrsonality. More

Battery replacement My car is less than 2 years old and went to the service center to have battery replaced under warranty. the test showed the battery was still good and My car is less than 2 years old and went to the service center to have battery replaced under warranty. the test showed the battery was still good and just needed recharging. I reluctantly accepted this diagnosis. When 4 days later it would not start my car again Had AAA jump start it and made my 2nd trip to the service center, this time to be told it was my starter that was defective, but to leave it overnight to verify. I took a loan car home and the next day I made my 3rd visit to the service center this time to be told it was my battery that failed and would be replaced under warranty. So after 3 trips and who knows how many hours of my time I received a battery, which gives me serious pause should I have a serious issue. Through it all my service advisor, Bruce, could not have been more helpful, even to calling me with follow up checks. I realize it was not his fault, as he was following the dictates of the policy of either the service manager or the agency or Lexus. So on the basis of.my experience I would have to say it did not exactly inspire confidence—given that I have spent almost $100,000 2 cars over the last 5 years. As I mentioned, the one saving grace was my advisor, Bruce, who couldn’t have been more helpful. More