Metro Lexus

Excellent service I most definitely enjoyed my experience at Metro Lexus. The sales staff are very knowledgeable and professional. I would most definitely return and wi I most definitely enjoyed my experience at Metro Lexus. The sales staff are very knowledgeable and professional. I would most definitely return and will refer others! More

Wonderful Experience!!!!!! I had an amazing experience at Metro Lexus from start to finish. I called Wednesday afternoon about an NX that I thought was sold but still up on the I had an amazing experience at Metro Lexus from start to finish. I called Wednesday afternoon about an NX that I thought was sold but still up on the website with a reduced price. Christian called me back (after he found it) and explained that it was sold on Saturday but the deal fell through. I made an appointment to see the car that night. I test drove it and he said he would stay late to wrap everything up. I told him no need I would be back first thing Thursday morning. The next morning, everyone one was so nice. I was offered coffee, bagels, hot chocolate (the works!) He even let me borrow a charger for my phone. Settled everything up with Danae (who was also amazing!!!). I never felt intimidated or uneasy. They made the whole process a breeze. They even drove my old car from the store out to Kent (about a 50 minute drive) so that I could wrap things up before giving it to my mom. You have a great team on your hands and I appreciate everything you do to make this a stress free experience. More

Helpful, no pressure, informed overall great experience I recently was in a pretty traumatic car wreck where my car was totaled. I was under a lot of pressure to replace my car to get back to work and my da I recently was in a pretty traumatic car wreck where my car was totaled. I was under a lot of pressure to replace my car to get back to work and my daily living. I remembered Terry from my first car purchase. I called her, told her what had happened, what I was looking for and she went from there. She listened to what I wanted in a car. She understood how important safety was to me and was there every step of the way. She was knowledgeable and answered all my questions. It was first class all the way. I wouldn't want to go to anyone else for my next car. Terry and the the metro Lexus family had me back on the road in no time. Terry even made it extra special for me with a big car reveal. I am forever grateful for the experience and I highly recommend terry to my friends and family. She is truly the best sale person I have encountered in all my car buying experience. More

Easy and fun car buying! Metro Lexus made purchasing a new car easy and fun. I wouldn't hesitate to make it your first stop. And I wouldn't be surprised if it's your only stop Metro Lexus made purchasing a new car easy and fun. I wouldn't hesitate to make it your first stop. And I wouldn't be surprised if it's your only stop. More

Great experience I couldn't have asked for a better experience at metro lexus. Christian was very informative and thorough with every question and answer. I would hig I couldn't have asked for a better experience at metro lexus. Christian was very informative and thorough with every question and answer. I would highly recommend this location and sales. More

"All In" at Metro Lexus! What can I say? Who doesn't love a Lexus? But truly the team at Metro Lexus went "All In" to make my shopping and buying experience exceptional! A s What can I say? Who doesn't love a Lexus? But truly the team at Metro Lexus went "All In" to make my shopping and buying experience exceptional! A shout out to "Bosko" my salesman for a very professional presentation and a no pressure sales model. Best Birthday my wife ever had! More

First class all the way! I have never had a better experience buying/leasing a vehicle. Christian Miller was easy to deal with and was very knowledgeable about the ES 350 I'm I have never had a better experience buying/leasing a vehicle. Christian Miller was easy to deal with and was very knowledgeable about the ES 350 I'm leasing. Imagine getting a very noticeable ding on your vehicle within the first week of having it. That's what happened to me...I was very upset! I called Christian and he immediately set my mind at ease by telling me that he would take care of it. Within a week I had my vehicle back at the dealership and the ding was fixed at no expense to me. If you're interested in buying/leasing a Lexus vehicle then go see my friend Christian at Metro. He will take care of you throughout the process...and even after you take your new vehicle home! More

Second to none! When this dealer claims "Our passion is providing you with a world-class ownership experience", they're not kidding. Desiree and Victor were more than When this dealer claims "Our passion is providing you with a world-class ownership experience", they're not kidding. Desiree and Victor were more than accommodating and helpful from beginning to end of the entire process. Exceptional service and an overall A+ experience. Take it from someone that has purchased over 30 vehicles in the last 40 years! P.S. Dave in finance was a hoot! More

Lexus Lady on the Road Again! I can’t begin to say enough about Metro Lexus! I found out about this dealership from my nephew, Johnathan Whitfield who knew that I was looking for a I can’t begin to say enough about Metro Lexus! I found out about this dealership from my nephew, Johnathan Whitfield who knew that I was looking for a car (a Lexus to be specific) and he put me In touch with Bosko who turned out to be an awesome salesman and an all around reallyreally nice guy. He stayed in touch wiith me throughout the whole process reassuring me that he was going to get me into a Lexus. (I’m known as LexusLady) And he did! Then I was able to obtain the necessary financing working with the amazing and beautiful Finance & Insurance Director, Ms. Denae Jones! I have never been treated with such professionalism mixed with kindness and grace! She represented my interests as if I was her only customer! I have been experiencing some financial issues lately, but Denae and Bosko made me feel special every step of the way! Thank you to Bosko, Denae, Johnathan and to all of the persons that just stopped by to say hello and to ask if my husband and I needed anything! We have begun a new relationship that will last until the end of time or until I can no longer drive (whichever comes first! LOL!) Great experience Metro Lexus! You guys are awesome! Thanks! More

Excellent The process of buying a car can be painful at best. However, 40+ years and 15 cars later, I have finally found a dealership and salesman that I look f The process of buying a car can be painful at best. However, 40+ years and 15 cars later, I have finally found a dealership and salesman that I look forward to returning to for my next car. Rob Sprosty at Metro Lexus was professional, courteous, and above all displayed INTEGRITY. The piranhas that I have encountered so many times when shopping for a new car should take a lesson from Rob and Metro Lexus and learn how to treat a customer. Thank you for a great experience. More