Lexus of Cleveland

From the time we walked in, to the time we drove away with our new car, the service was outstanding. Allison was knowledgeable, friendly, and trustworthy. We appreciated her professionalism. with our new car, the service was outstanding. Allison was knowledgeable, friendly, and trustworthy. We appreciated her professionalism. More

Great customer service! Easy to communicate with. Flexible on budget. Friendly staff who worked hard to make sure we were happy with our car purchase. Easy to communicate with. Flexible on budget. Friendly staff who worked hard to make sure we were happy with our car purchase. More

Abed was extremely helpful & very knowledgeable about the vehicle I was purchasing. His hands on approach and his attentiveness to what my wants & needs were made all the difference and helped make my decisi vehicle I was purchasing. His hands on approach and his attentiveness to what my wants & needs were made all the difference and helped make my decision to purchase my vehicle that much easier. And the Lexus services was a plus. More

Lexus of Cleveland exceeded my expectations. Sam and the entire staff including the finance manager were professional, helpful, and communicative throughout the process. They provided an excell Sam and the entire staff including the finance manager were professional, helpful, and communicative throughout the process. They provided an excellent, seamless experience. More

Katie was the best! Very knowledgeable and a pleasure to work with. I Would definitely recommend Katie and Lexus of Cleveland to anyone looking for a seamless car buying Very knowledgeable and a pleasure to work with. I Would definitely recommend Katie and Lexus of Cleveland to anyone looking for a seamless car buying experience. More

I cannot say enough good things about my experience at Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both my name and my father’s name on it, I live 2 hours away and my dad lives in Thailand nine months out of the year. That meant coordinating signatures, documents, and conversations across a 12-hour time difference. Candice handled all of this with incredible kindness, patience, and dedication. She coordinated communication with my dad, sent pictures, stayed on top of every detail, and truly went above and beyond to make the process as smooth as possible. Ultimately, we weren’t able to complete the trade-in on time due to the title not being available—but despite that, the dealership honored the trade value they had promised anyway. That level of integrity and willingness to “jump through flaming hoops” for a customer is rare, and it meant everything to me. I also want to give a huge thank-you to Tori, who helped with the financial documents and title work, and Tom, who assisted behind the scenes with assessing the vehicle and other important details. The teamwork was seamless, and everyone I interacted with was warm, responsive, and genuinely invested in helping me. When I finally purchased the car, they made the moment feel truly special—pulling the car into the showroom and having employees come out clapping and celebrating. It didn’t feel transactional at all. I could tell they truly wanted the best for me, not just a sale. If you’re looking for a dealership that treats you like a person, not a number, Lexus of Cleveland—and especially Candice—is it. I’m incredibly grateful for this experience and would recommend them without hesitation. More

We had a wonderful experience working with Lexus of Cleveland, Ryan and staff made all 3 of our purchases easy! We love this dealership and really appreciate their professional team! Cleveland, Ryan and staff made all 3 of our purchases easy! We love this dealership and really appreciate their professional team! More

Dealership was conveniently located. Everyone was more than willing to assist in the car purchase Everyone was more than willing to assist in the car purchase More

I dealt with Adam at the service center. He was excellent and I really appreciate his communication with me !!!! He was excellent and I really appreciate his communication with me !!!! More

We had a great experience with Sam. He was very helpful, patient with us, answering all of my many questions and took the time to explain everything. The purchase process was seamless w He was very helpful, patient with us, answering all of my many questions and took the time to explain everything. The purchase process was seamless with Sam. From the initial test drive all the way through to the final purchase, it was clear that Sam priority was making sure we had a great experience. Highly recommend asking for him if you’re stopping by. More