Katie Knaze

Katie made everything so seamless. I was coming in from out of state to get my IS 350, and I had flight delays. She and others stayed late at the dealership to pick me up from the deal I was coming in from out of state to get my IS 350, and I had flight delays. She and others stayed late at the dealership to pick me up from the dealership and complete my transaction from end to end. More

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As a new customer, my buying experience was extremely easy and thoughtful. When things didn’t go as planned, Katie and the Sales Manager were reliable to communicate. The Manager apologized and offered c easy and thoughtful. When things didn’t go as planned, Katie and the Sales Manager were reliable to communicate. The Manager apologized and offered concessions for the concern that arose. Everyone at the dealership was extremely nice. There was a team to celebrate with applause and a bell to greet me when I picked up my car. They really care about the customer’s experience and satisfaction. More

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Very accommodating, friendly. You feel like your family owns the dealership. Very clean and accessible to the car inventory. You feel like your family owns the dealership. Very clean and accessible to the car inventory. More

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Great service, covered all questions and concerns, would definitely do business with the team again! definitely do business with the team again! More

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Working with Katie Knaze on the purchase of my Lexus GX 550 was a masterclass in true professionalism. She balanced a deep, technical understanding of the vehicle with a genuine thoughtfulness that made th 550 was a masterclass in true professionalism. She balanced a deep, technical understanding of the vehicle with a genuine thoughtfulness that made the entire process feel tailored specifically to my needs. Her attention to detail and proactive communication ensured that every step—from the initial inquiry to the final delivery—was seamless and stress-free. More

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Katie did a great job helping me find the car that I wanted and the entire process with Lexus of Cleveland was seamless. wanted and the entire process with Lexus of Cleveland was seamless. More

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This is hands down the most impressive dealership in Northeast Ohio. I located a vehicle online and decided to visit Lexus of Cleveland. I was introduced to Katie Knaze upon arrival. Katie was very kno Northeast Ohio. I located a vehicle online and decided to visit Lexus of Cleveland. I was introduced to Katie Knaze upon arrival. Katie was very knowledgeable, not pushy, and patient which isn't the case at many dealerships. I will definitely return to this dealership and request Katie for my next vehicle purchase. More

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Katie was amazing! She was so helpful and made everything simple and easy! Thank you for an amazing experience with Lexus! She was so helpful and made everything simple and easy! Thank you for an amazing experience with Lexus! More

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Katie was very nice and helpful! She was amazing and helped my buy my first car. She spent a lot of time with me and helped me get my insurance figured out as well which she didn’t h She was amazing and helped my buy my first car. She spent a lot of time with me and helped me get my insurance figured out as well which she didn’t have to! I had a great experience. More

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Lexus of Cleveland is a beautiful dealership. Everyone was welcoming and friendly. Katie Knase was especially wonderful to work with. She is a fantastic Sales Consuktant! She is courteous, knowle Everyone was welcoming and friendly. Katie Knase was especially wonderful to work with. She is a fantastic Sales Consuktant! She is courteous, knowledgeable, and warm. I recommend the dealership and especially Katie highly. Thanks Katie for making the buying experience enjoyable and easy! More

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