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Michael Thomas
5 Reviews
Michael Thomas is a Sales Consultant at Lexus of Cleveland, specializing in a relationship-first, no-pressure approach to luxury automotive sales. With over 20 years of experience in customer service, sales leadership, and high-end retail environments, Michael understands that purchasing a vehicle is not just a transaction, it’s a personal decision built on trust, clarity, and consistency. Michael’s focus is on helping guests find the right Lexus to fit their lifestyle, priorities, and long-term ownership goals. Known for his attention to detail, transparent communication, and calm guidance, he creates an experience where clients feel informed, comfortable, and confident from the first conversation through delivery, and well beyond. Whether working with first-time Lexus owners or long-time brand loyalists, Michael prides himself on delivering a smooth, professional, and genuinely enjoyable experience every step of the way.
Read more5 Reviews
Write a ReviewDealership Experience
8 mos
Industry Experience
21 yrs, 1 mo
5 Reviews of Michael Thomas
May 30, 2026
Margaret and the dealership made my experience buying my first car in 5 years feel like a very special experience. Though I was there to buy the least expensive car on the lot, I felt treated as though I wa first car in 5 years feel like a very special experience. Though I was there to buy the least expensive car on the lot, I felt treated as though I was buying the most expensive one! I felt I was treated fairly throughout the buying process and left with my car feeling amazing about my purchase. More
by Phil
Other Employees Tagged: Margaret Graham , Tori in Finance
April 03, 2026
My visit and my experience was amazing. I enjoyed all the service and kindness it was truly the best I enjoyed all the service and kindness it was truly the best More
by girlmello15
Other Employees Tagged: Tysean Yorke
March 23, 2026
Michael was very helpful and professional throughout my entire experience choosing a vehicle. I would recommend him to family and friends knowing they will be in good hands. entire experience choosing a vehicle. I would recommend him to family and friends knowing they will be in good hands. More
by Lauren.hemphill
Other Employees Tagged: Tysean Yorke
Dealership Inventory (80 Vehicles)
2021 Jeep Grand Cherokee
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
