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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
328 Reviews

328 Reviews of Mercedes-Benz of Silver Spring - Service Center

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May 13, 2021

15 years of experience, and completely satisfied. Professional, knowledgeable, courteous, technically sharp, never had to return for work not properly done. They handle both cars. More

by SLK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry, Michael Dowling, William Rutherford IV
May 15, 2021 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2021

Great people & service. My experience was great. Thank you for all of your help. We may be back for another car & we will refer too. More

by n.sergeant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotta Whitney
May 02, 2021 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 17, 2021

Mr Ayala has proven to be the best service attendant I’ve ever had. He has been very courteous, patient and very customer sensitive. Please keep it up. More

by mcwyse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2021 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your kind review; we are happy to pass along your comments to Elio here at Mercedes-Benz of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!

March 23, 2021

Darrell Fenton was very welcoming and good at his job. He listened attentively to me about my car and assured me that the proper service would be done on the car. He was indeed very friendly in his reception More

by oosifade
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Mercedes-Benz of Silver Spring responded

Hello, thank you for your feedback. We're thrilled you found Darrel knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

March 22, 2021

As always service is good. Darrell has always been pleasant, and knowledgeable. Always keeping me up to date while waiting for my car in service lobby. He makes sure I am taken care of. More

by erlindacarpenter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Mercedes-Benz of Silver Spring responded

Hello, thank you for your support! We're happy Darrel could help. We hope to be of service to you again! Take care!

Mar 24, 2021 -

erlindacarpenter responded

It’s always been a good visit when I take my car for service. Darrell has been good and pleasant and always making sure I am aware of what the status is of my car while waiting in the lobby. I recommend him as your service advisor. Thanks for the good service

March 18, 2021

They to a really good job on work on our vehicle and highly recommended Mercedes Benz of Silver Spring.I really like working with Darrell Fenton he always take care of use. More

by Buffaloe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Mercedes-Benz of Silver Spring responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

March 09, 2021

The dealership is a pleasant place to return your car for service. The employees are eager to help you. I think the service is efficient . I am impressed with the cleanliness of the restrooms And the clien More

by Adamsjev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dowling
Mar 10, 2021 -

Mercedes-Benz of Silver Spring responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 08, 2021

Mike Dowling is always friendly competent, and professional. Jerry who checked my car in this time and servers times in the past is great. Very service oriented and friendly. More

by pmcelmurry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry, who checked my car in always is excellent , Michael Dowling
Mar 10, 2021 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 04, 2021

Just had my car serviced. My service associate, Darrell, got my vehicle in right away. Waiting lounge is so comfortable. Service was performed while I waited in a very short time. Appreciated the thoroug More

by ttjones1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 18, 2021

Darrell was great to work with responsive and went above and beyond thank you very much for your help with this service will definitely come back Nishant Paul More

by MEC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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