Juan Easley

Courteous service. Service Manager explained the service details, the anticipated cost, and the amount of time it takes to complete. Everything was done as explained a Service Manager explained the service details, the anticipated cost, and the amount of time it takes to complete. Everything was done as explained and the vehicle wqs delivered on time. More

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I’m very disappointed with the service I received at Mercedes-Benz of Silver Spring, and specifically with the communication regarding my vehicle. I dropped off my 2017 GLC 300 on Thursday afternoon Mercedes-Benz of Silver Spring, and specifically with the communication regarding my vehicle. I dropped off my 2017 GLC 300 on Thursday afternoon for service scheduled for Friday, October 2. Juan Easley, my service advisor, contacted me around 5:00 PM on Friday and told me that my vehicle was ready. I arrived around 6:15 PM, only to find out that my car was not actually ready. I waited approximately 30 minutes, and it still wasn’t ready. Around 6:45 PM, I was finally told that the vehicle was ready, but I was then asked if I could stay another 30–40 minutes because they were unable to wash the car. At that point, I had already been waiting much longer than expected, so I declined. What was especially disappointing was that my two front tires had been replaced, and my vehicle was returned with white spray/residue left all over the tires and surrounding areas. I expected much better attention to detail from a Mercedes-Benz dealership. I understand that delays can happen, but I should not have been told that my vehicle was ready when it was not. After waiting so long, I also expected my vehicle to be returned in a clean and presentable condition. Juan Easley was courteous, but the overall experience was frustrating and fell short of the level of service I expect from Mercedes-Benz of Silver Spring. I hope management takes this feedback seriously and works to improve communication, timeliness, and attention to detail. More

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I bought my car at MB of Silver Spring in 2018, and I have depended on the team there to keep it running as a Mercedes should. Always friendly and easy to work with. have depended on the team there to keep it running as a Mercedes should. Always friendly and easy to work with. More

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I bought my first Mercedes Benz at Herb Gordon in 1976. This dealership provides customers with dignity, respect and quality services. This dealership provides customers with dignity, respect and quality services. More

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James is truly awesome and is an asset to the extended Mercedes Benz community. I’ve purchased two cars from him and look forward to continuing my work with James! Mercedes Benz community. I’ve purchased two cars from him and look forward to continuing my work with James! More

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Excellent service and top quality wrk. Kept me advised of progress. Price was acceptable for work done Kept me advised of progress. Price was acceptable for work done More

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Mercedes-Benz of Silver Spring has been the absolute best dealership to conduct business when purchasing a new or pre-owned vehicle. The customer service provide always exceeds my standards. best dealership to conduct business when purchasing a new or pre-owned vehicle. The customer service provide always exceeds my standards. More

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Title: A Fantastic Car Buying Experience with an Exceptional Salesman! If you're looking for a seamless and enjoyable car buying experience, look no further than Edward Moore at Mercedes-Benz of Exceptional Salesman! If you're looking for a seamless and enjoyable car buying experience, look no further than Edward Moore at Mercedes-Benz of Silver Spring! He provided exceptional customer service, expertly guided me through the decision-making process, and ensured I was delighted with my purchase. His extensive knowledge, patience, and dedication made all the difference. I highly recommend Edward Moore for a stress-free and successful car-buying experience! More

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The service was simply superb! Thank you for honoring our request. Extremely grateful for your service and support Thank you for honoring our request. Extremely grateful for your service and support More

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Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! by Tom Rodkey is second to none! More

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