Mercedes-Benz of Silver Spring - Service Center

Excellent and seamless service, Mercedes staff makes the process for servicing easy, especially with providing a loaner vehicle. The staff are very professional and helpful process for servicing easy, especially with providing a loaner vehicle. The staff are very professional and helpful More

Robert Marr in the service department is always so friendly and helpful. I highly recommend him. friendly and helpful. I highly recommend him. More

Very accommodating Tom Rodkey, Service Manager and Willie Adams were excellent personalities to work with and they were very knowledgeable and comforting. Adams were excellent personalities to work with and they were very knowledgeable and comforting. More

Staff are friendly, knowledgeable, responsible. Dealership is clean, upkeep, pleasant, under good management. I’d recommend them to friends. Dealership is clean, upkeep, pleasant, under good management. I’d recommend them to friends. More

I've always had a good experience here. I drive an hour away for their customer service. They service advisors have gone out of their way to help with customer satisfaction!! I drive an hour away for their customer service. They service advisors have gone out of their way to help with customer satisfaction!! More

Elio was really helpful. Made my experience here very pleasant.He seemed genuine.I have had a not great experience here before.But this visit was wonderful because I had a goo Made my experience here very pleasant.He seemed genuine.I have had a not great experience here before.But this visit was wonderful because I had a good person assisting me. More

I’ll always recommend this dealership to my friends and family. They takes care of customers and always professional in handling concerns family. They takes care of customers and always professional in handling concerns More

They generally have done a great job however they forgot to wash my vehicle this time to wash my vehicle this time More

Kristina was very helpful! It was my first time there and I’ll be back for sure It was my first time there and I’ll be back for sure More

I am hoping that Kristina can breathe some new life and customer service into this service department. It has become apparent to me that MBSS wants to cater to the older crowd who doesn't care how long customer service into this service department. It has become apparent to me that MBSS wants to cater to the older crowd who doesn't care how long it takes to get service done. I, on the other hand, expect effiicient service, and more importantly honest communication. I previously had an experience where I was waiting for a vehicle to be worked on, and the rep told me it was in the shop. Apparently, they are not aware of the technology they sell in the front of house, because I can tell where the vehicle was (out back, locked up) via the ME app. This was last year, and ended with a conversation with Jim Elefantis basically sticking up for the dealership, and the service manager telling me I didn't understand how accurate GPS was NOT! ( I work in the industry.) Fast forward to now, and I gave it another shot. After having my GLS A service completed in December with no issues, I sent me GLE down for B service and a check engine light. At the end of the first day, I pinged Kristina to check on the car, and she said it wasn't ready and they'd need it another day. I re-arranged my schedule to accomdate. But at 2:30 on the second day, I got alerts that my vehicle was locked and moved out back (yes, the inaccurate GPS again.) At 4, I started to try to determine if my car was coming home that night. After 5, after contacting the service manager (who never called back), Kristina called and told me the car was still being worked on, waiting on the new module they replaced to sync up. At this point, I called xx and asked her if my vehicle was outside. She was stunned. After asking for time to do some research, she called me back. The vehicle was indeed done. But the mechanic gave her bad info. The service manager refused to contact the employee at home to confirm it's status. They couldn't even find someone to bring my car home that night. So, I am waiting this morning for my "first thing" delivery. I am rating Kristina high, because once she discovered she was lied to, she did her best to accomodate me, and was very apologetic. However, I can't say the same about the service department. We have bought or leased 5 vehicles in the last 7 years from Marcelo Via, who is a shining star out front. Unfortunately, his and her attitudes are not the norm at MBSS More