Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Silver Spring
Silver Spring, MD
2,224 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,224 reviews
April 19, 2026
I had a wonderful experience working with James at Mercedes-Benz of Silver Spring. He truly went above and beyond to make sure I was completely satisfied. James is very knowledgeable, professional, an Mercedes-Benz of Silver Spring. He truly went above and beyond to make sure I was completely satisfied. James is very knowledgeable, professional, and genuinely pleasant to work with. He made the entire car-buying process smooth and stress-free, which I really appreciated. I never felt pressured—just well-informed and supported throughout. I’m so happy with my new car and highly recommend James to anyone looking for a great car-buying experience! More
by Valriew80
April 19, 2026
I had a wonderful experience my second time around working with Chevist! I didn’t even know what car I wanted until he was able to find the perfect one for me. working with Chevist! I didn’t even know what car I wanted until he was able to find the perfect one for me. More
by lillianjediting
April 18, 2026
Mr Moore is one of the nicest and skilled car sales person , who I have ever seen . I would definitely come back . person , who I have ever seen . I would definitely come back . More
by navid_ghr
April 17, 2026
Omg! Words alone can not expressess how much I appreciate the salesperson Edward. He explained to me about the entire car how it's work. He has a very goo Words alone can not expressess how much I appreciate the salesperson Edward. He explained to me about the entire car how it's work. He has a very good sense of humor. I can't wait to bring my friends and family members to get a Benz… Edward pls keep up you the good attitude with everything that I put you through today. I thank you from the bottom of my heart ❤️🫶🏾🙏🏾 More
by caroelad
Employees Worked With
April 17, 2026
Julian Chin was one xxxx of a salesman! His indifference was out the line and well informed! His urgency and understanding my situation got me make the same day decisions just like that. To His indifference was out the line and well informed! His urgency and understanding my situation got me make the same day decisions just like that. Took us about 4 hrs from the time i called him to get to the dealership, pick up the car and on my way home! He would definitely be my forever Benz guy! More
by Yeasin Nizam
Employees Worked With
April 16, 2026
Mr.Chin was so patient with me! He helped me buy my first vehicle and was soo kind and helpful! For two weeks i had beeen running into some issues with getting things ready but he stood by and helped me thro vehicle and was soo kind and helpful! For two weeks i had beeen running into some issues with getting things ready but he stood by and helped me throughout the way! Amazing guy! More
by pbrew541
Employees Worked With
April 13, 2026
Mr. Edward Moore, Sales & Leasing Consultant, provided excellent sales assistance, answered our questions, and was very helpful, including the test drive of the Mercedes-Benz GLC 300. Mr. Moore did an ou excellent sales assistance, answered our questions, and was very helpful, including the test drive of the Mercedes-Benz GLC 300. Mr. Moore did an outstanding job representing Mercedes-Benz of Silver Spring. More
by jpier1249
April 10, 2026
Mr Edward Moore is very professional and knowledgeable . He’s is very helpful, patient and kind . I had a pleasure working with him & I will continue to work with him everytime when come and get a new car . He’s is very helpful, patient and kind . I had a pleasure working with him & I will continue to work with him everytime when come and get a new car .. More
by carolinegore9
April 03, 2026
If you are looking for an AMAZING CAR BUYING EXPERIENCE, from start to finish, you must rush over to Mercedes Benz, Silver Spring and ask for Celestine Lovence. Celestine’s patience, professionalism, hospit from start to finish, you must rush over to Mercedes Benz, Silver Spring and ask for Celestine Lovence. Celestine’s patience, professionalism, hospitality and showmanship is UNMATCHED! I was in and out well under 2hrs. The paperwork process was seamlessly. I’m elated and this by far has been the EASIEST and ABSOLUTE BEST interaction I’ve experienced when making a large purchase. Thank you Celestine!! More
by theresa.riley75
April 02, 2026
I had a very disappointing experience with the service advisor, Greg Andre. Unfortunately, this was one of the worst service experiences I’ve had. Greg consistently appeared disengaged—often on the pho advisor, Greg Andre. Unfortunately, this was one of the worst service experiences I’ve had. Greg consistently appeared disengaged—often on the phone or in private conversations—and did not make an effort to greet or acknowledge customers. Communication was a major issue throughout the process. There was little to no explanation provided regarding what was diagnosed or repaired on my vehicle, yet charges were presented without proper context or transparency. It also seemed there was a lack of coordination between Greg and the technician, as he was unable to clearly explain what work had been performed. This created confusion and reduced confidence in the service provided. Overall, the experience reflected a significant lack of customer service skills and professionalism. Clear communication, transparency, and basic customer engagement are essential in this role, and unfortunately, those expectations were not met. More
by Cash4life
Employees Worked With
