Mercedes-Benz of Silver Spring

I've been a satisfied customer with this dealership for over FIFTEEN (15) years. During that time I've owned 5 Mercedes vehicles that were serviced by this dealership. So surpisingly, I was extremely dis over FIFTEEN (15) years. During that time I've owned 5 Mercedes vehicles that were serviced by this dealership. So surpisingly, I was extremely disappointed working with Robert Marr. Unlike past service advisors, Robert Marr did not keep me updated in a timely manner about my vehicle although it had been in the service department for over 12 days. I would only receive a vague text message after several days during the interim that did not provide any actual insight regarding status of my vehicle. He also did not respond to text messages. When I would eventually call due to his unrespponsiveness, he seemed bothered and actually stated that my questions about my inquiry was "SILLY". He was also argumentative during my last communication with him. Note that we only talked maybe twice over a 2.5 week period. Naturally, I was completely offended and made it clear that he was being disrepectful, not only to me as an adult, but as a long time customer who has been supporting this dealership for over 15 years. I hesitated to write this comment because it's unclear whether there will be an actual response by management, but I was compelled to share my disapointment about this bad experience. I was so disapointed that I immediately visited the Catonsville Mercedes dealership to evaluate as a possible alternative for my future service and maintanence needs. More

This is the 4th car I have purchased in the last 10 years with James and this dealership and they never disappoint. I am extremely happy. They are so accommodating and responsive. with James and this dealership and they never disappoint. I am extremely happy. They are so accommodating and responsive. More

The best! ! Very personable and didn't pressure us on the purchase and provided great information. Very knowledgeable. ! Very personable and didn't pressure us on the purchase and provided great information. Very knowledgeable. More

Cliff is knowledgeable professional and a pleasure to deal with. Went above and bevond to locate a car that met my needs. Highly recommended deal with. Went above and bevond to locate a car that met my needs. Highly recommended More

The employees at the dealership are very pleasant and friendly, making you feel very welcome. They also provide you with refreshments.. friendly, making you feel very welcome. They also provide you with refreshments.. More

The moment I walked in I knew I was going to have a good experience. He was very professional, outgoing, knowledgeable and trustworthy. I'm very happy!!! experience. He was very professional, outgoing, knowledgeable and trustworthy. I'm very happy!!! More

The sale rep Cliff Frazier was very nice and helpful with setting up my Mercedes app. setting up my Mercedes app. More

Chevist was outstanding. He by for distinguished himself as the best salesman I have ever bought a vehicle from. Chevist attention to detail to all of the functions of the v He by for distinguished himself as the best salesman I have ever bought a vehicle from. Chevist attention to detail to all of the functions of the vehicle as well as the purchasing process is the best that I have ever received. I would recommend Chevist to all of my family and friends who would mention that they are interested and buying a Mercedes Benz. Again, Outstanding, job well done. More

Chevist is a good salesman. He was patient and answered my questions and concerns. He is highly recommended. He was patient and answered my questions and concerns. He is highly recommended. More

Karifa made the purchasing process very easy and efficient. I highly recommend working with him for the purchase of your Mercedes-Benz. efficient. I highly recommend working with him for the purchase of your Mercedes-Benz. More