Mercedes-Benz of Silver Spring

Great service but car cleaning/washing service was bad Charlie is a seasoned car dealer with a willingness to explain about the different cars available for sale. After we closed the deal, he took the car Charlie is a seasoned car dealer with a willingness to explain about the different cars available for sale. After we closed the deal, he took the car for cleaning but there were dust on the dash board, doors, seat and trunk. Charlie himself was unhappy about it and he asked me to bring the car when it was convenient for me. I took the car back two days later. After they claimed they washed and cleaned the car, it was still disappointing. Charlie tried to wipe the obvious dust again. I left the dealership with disappointment regarding the cleaning and washing service. I recommend Charlie if you are considering to buy a car. More

Great experience I’m a new car buyer. Came in and had a great experience with the employees. I felt welcomed. They made it felt like home. I will definitely recommend I’m a new car buyer. Came in and had a great experience with the employees. I felt welcomed. They made it felt like home. I will definitely recommend people to come there More

Purchase and service My experience with this dealership has been excellent. My agent Marcelo Via has been amazing. Words are not enough to describe how I appreciate him as My experience with this dealership has been excellent. My agent Marcelo Via has been amazing. Words are not enough to describe how I appreciate him as a person and his service as an employee, towards my purchase phase and other services. I am very thankful that I had Marcelo to assist me. I would definitely keep coming back to this dealership for services or to purchase another vehicle in the future! I will recommend the dealership and Marcelo to my friends and family. More

Excellent customer service This is my second car purchase from this dealership and just as the purchase excellent service and quality of work. Lester and Brad are the best! This is my second car purchase from this dealership and just as the purchase excellent service and quality of work. Lester and Brad are the best! More

Top notch dealership I drove 2 hours for this particular car and Carlos Arias was so kind to hold for me until I got there. I understand they do. It hold cars, but made an I drove 2 hours for this particular car and Carlos Arias was so kind to hold for me until I got there. I understand they do. It hold cars, but made an exception for me! Bijan Nejadi sold me the car and thoroughly explained everything inside and out. he was all ready for me when I arrived and made the process quick and smooth and I was back out the door in my new Benz! Thank you so much for the wonderful experience! More

Highly recommended My experience with Mr. McDonald was excellent and Mr. Robinson as well. Very professional, knowledgeable, patient and very friendly. It would be my My experience with Mr. McDonald was excellent and Mr. Robinson as well. Very professional, knowledgeable, patient and very friendly. It would be my absolute pleasure to recommend others to come and experience this outstanding service, I really enjoyed purchasing my knew vehicle with you. More

Refresher course All question are answered pretty well . Joseph knew what he is doing. Everything are covered. Great person, friendly and helpful. Easy to talked with. All question are answered pretty well . Joseph knew what he is doing. Everything are covered. Great person, friendly and helpful. Easy to talked with. i highly recommended this guy to any of your client. Perfect 10 More

Volvo XC60 I visited Mercedes Benz of Silver Spring because they had a Volvo XC60 that was advertised far lower than another similarly equipped XC60 within 500 m I visited Mercedes Benz of Silver Spring because they had a Volvo XC60 that was advertised far lower than another similarly equipped XC60 within 500 miles. When I arrived to view the vehicle, found it in fantastic condition. I worked with Charlie Miller who was knowledgeable with the vehicle and not pushy. Service and experience from reception, test drive, paper work, financing were great. The vehicle looked brand new after the dealer detailed it! More

Great services! It was great experience to purchase and traded my cars in Mercedes-Benz of Silver Spring. Bijan Nejadi are very professional and Merlin Auses are very It was great experience to purchase and traded my cars in Mercedes-Benz of Silver Spring. Bijan Nejadi are very professional and Merlin Auses are very patient to help me...They made things productivity. Highly recommend them to my friends! More

Customer friendly and professional My wife and I brought a 2016 GLC 300. The staff was very friendly and provided great customer service. The vehicle was not delivered to us until late My wife and I brought a 2016 GLC 300. The staff was very friendly and provided great customer service. The vehicle was not delivered to us until late in the evening. Thus we were unable to thoroughly inspect the detailing and cleanliness of the car. The next day, we noticed several areas within the front cup compartment contained stains and trash. In addition we also noticed a few coffee stains on the leather upholstery. Because we were attending a formal event that evening, I did a thorough detail of the interior prior to traveling out. We were very disappointed to see this coming from a quality auto manufacturer and respectable dealership. Other than that, we enjoyed our experience at the Mercedes Benz of Silver Spring Dealership. More