Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Princeton
Lawrenceville, NJ
5,310 Reviews
Mercedes-Benz of Princeton is a family owned and operated exclusive Mercedes-Benz dealership located in the Lawrenceville / Princeton NJ area serving Central New Jersey, Lehigh Valley and the Philadelphia region.
We have been providing the community with a friendly automotive experience since 1982. We comprise the most competitive lease & purchase options and a 25 Bay Service Department with MBUSA trained technicians to help serve you & your Mercedes-Benz.
We continue to provide our clients with quality customer service in sales, service, and customer relations, striving to meet every luxury car driver's unique needs in each and every department.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,310 reviews
January 31, 2020
As always, superior experience. Took delivery of a 2019 E450 coupe in 2018 and a 2020 GLC300 in Dec. 2019. Both cars are amazing. The E450 gets over 30 on hiway, the new GLC over Took delivery of a 2019 E450 coupe in 2018 and a 2020 GLC300 in Dec. 2019. Both cars are amazing. The E450 gets over 30 on hiway, the new GLC over 28. Have been dealing with Doug Greces over 35 years. Recommend him to anyone. Robert Lisi helped me get acclimated with both cars. Very easy going, helpful, knowledgeable. Have dealt with Brian and Victor in service for all cars over the past # of years. More
by randall.jones
January 30, 2020
Excellent experience We were very please to work with both Ruben Lebron and Robert John Lisi, they were knowledgeble, efficient, and courteous. I think we'll keep working We were very please to work with both Ruben Lebron and Robert John Lisi, they were knowledgeble, efficient, and courteous. I think we'll keep working with this particular dealership. More
by rodica.m.mateescu
Employees Worked With
January 29, 2020
Very professional and courteous Mercedes of Princeton made the experience pleasurable and courteous. Vasil was great to work with and the dealership showed a willingness to get a de Mercedes of Princeton made the experience pleasurable and courteous. Vasil was great to work with and the dealership showed a willingness to get a deal done. I would highly recommend this dealership to friends and acquaintances. More
by nick.sowa
January 28, 2020
Horrible service that is rapidly going downhill This is a very annoying place to deal with.(which unfortunately we living in this area are stuck with). I bought my brand new cla from this showroom b This is a very annoying place to deal with.(which unfortunately we living in this area are stuck with). I bought my brand new cla from this showroom back in 2013. Things were acceptable..not perfect..but acceptable till last year, but since last year their service seems to have gone completely downhill. First, last October 2019..my cla kept having the "coolant level low," light on for a few days. One day, I had just parked...& the car refused to start up. The engine had just died. Luckily this happened while it was parked & not driving on the highway. It had to be towed to the dealership..and when I called...they said the car needed a new battery...this was when the car was around 6 years old & had around 47k miles on it( less than 50K miles). They billed me $691 for a new battery. Not a word was mentioned about the coolant level. Within a few weeks, the coolant light was on again. I took it back to the dealership in December & someone topped it off & said "things should be fine"..the light didn't turn on & so I thought it was addressed this time. I couldn't have been more wrong. In January this year, the coolant level light was on again. What has really upset me is this..I called & set up an appointment for them to look at the car again..I was given an appointment...14 days later. because I was told that's the 1st day they had a loaner available. not 1 or 2 or 3 days...but 14 days. Today, a few hours before my appointment,( set a full 2 weeks in advance) I get a call that they will likely not have a loaner car tomorrow & 'if I could just wait around when the repair is done' FACT>>THEY HAVE HAD THE CAR TWICE OVER THE LAST 100 DAYS & HAVE NOT IDENTIFIED/ADDRESSED THE PROBLEM. FACT>>I WAS TOLD THE CAR NEEDED A NEW BATTERY INSTEAD & WAS CHARGED ALMOST $700. FACT>> ITS A 6 YEAR OLD CAR WITH LESS THAN 50,000 MILES ON IT. FINAL FACT>>AFTER WAITING 2 FULL WEEKS< I'M TOLD THE EVENING BEFORE THAT THEY DON'T HAVE A LOANER CAR AVAILABLE & EXPECT ME TO EITHER WAIT EVEN LONGER< OR SIT AROUND THE DEALERSHIP WHILE THEY "FIX" THE PROBLEM> THEY HAVEN'T BEEN ABLE TO FIX THE CAR IN THE LAST 100 DAYS OR SO. THE GUY I SPOKE TO>>JEFFREY DIDN'T SEEM TO CARE & GAVE ME HIS FULL NAME ONLY AFTER I REPEATEDLY ASKED HIM FOR HIS FULL NAME FIRST SAYING "THERE IS ONLY ONE JEFFREY IN SERVICE" I don't believe this dealership cares about its clients & I can see 3-4 recent negative reviews, so I know I am not the only one who has got horrible service recently. I cant wait till I no longer have to contact this dealership. Save yourself a rise in blood pressure & go buy your MB from another dealership...you will be so very thankful you did If I could give this review zero stars, I would. More
by manasikar
Employees Worked With
Paul Karkenny
January 28, 2020
Very Good experience We were very pleased to have Arno Orsini work with us. He was most helpful and we strongly recommend working with him. He was professional and knowled We were very pleased to have Arno Orsini work with us. He was most helpful and we strongly recommend working with him. He was professional and knowledgeable. I am happy to have him as our Sales Adviser. More
by Pete
Employees Worked With
January 27, 2020
maintenance service MB of Princeton has always provided the best customer service, which is why I have leased 5 vehicles with them and intend to continue because of the MB of Princeton has always provided the best customer service, which is why I have leased 5 vehicles with them and intend to continue because of the excellent service I receive from MB of Princeton. Linda Tague is always so attentive and knowledgeable. More
by drjunie
Employees Worked With
January 27, 2020
Best service I received notice of a needed repair by mail. The schedulers, Paula, Karla and Eileen, got me the appointment to fit my schedule and always greet me I received notice of a needed repair by mail. The schedulers, Paula, Karla and Eileen, got me the appointment to fit my schedule and always greet me and other customers with cheerful attitudes. My service advisor, Paul Karkenny, took only minutes to get to me, had reserved a car for my use, and did not pressure me for additional work. My car was ready that day, washed and, in addition, a fuse replaced at no charge. This is our fifth Mercedes with MB of Princeton, and will not be our last. More
by d2d
Employees Worked With
Paula, Karla and Eileen, Paul Karkenny
January 27, 2020
Fast and effective service I arrived at 7:30am for a regular service appointment. Garage doors opened on time and I was quickly and efficiently welcomed. Although my service m I arrived at 7:30am for a regular service appointment. Garage doors opened on time and I was quickly and efficiently welcomed. Although my service manager was running late that morning, a colleague met with me. I was done in under two hours and my service manager (Jeff) handled all the paperwork with the leasing company (Emkay) after I left. Thank you! More
by cpalmnj
January 27, 2020
Very Professional I have been dealing with Princeton Motor Sport since 1983 when I bought my first Mercedes from them. I have always had a great experience in working I have been dealing with Princeton Motor Sport since 1983 when I bought my first Mercedes from them. I have always had a great experience in working with them and their staff. More
by mshane
January 27, 2020
Tom has shown that he is above all when it comes to client service. His attention to detail and continue effort to create the ultimate client experience sets him apart! client service. His attention to detail and continue effort to create the ultimate client experience sets him apart! More
by Cacj
Employees Worked With
Tom Trovas
