Mercedes-Benz of Princeton

Excellent Customer Service at Mercedes of Princeton. Very consistent every time! Very professional and personal every time. Love the car as well! Very consistent every time! Very professional and personal every time. Love the car as well! More

It was a relief for me especially when I looked around for a car and there’s nothing to find due to Hurricane Ida that hit us recently. My one-year old car got flooded and deemed unusable after it was res for a car and there’s nothing to find due to Hurricane Ida that hit us recently. My one-year old car got flooded and deemed unusable after it was rescued from the dirt. Cars became scarce due to the flood that affected my area and surrounding towns. Mr Vasil Cherepania from Mercedes Benz in Princeton took an extra mile to help me find a car that suits my needs. The 2-week wait for shipping the car to NJ was worth it. I can’t thank him enough for getting me the model and the color I wanted. When the car arrived the process was so fast and easy. Robert was also there who showed me the features of the car. I am so satisfied with the service and experience I received from both of them. Will recommend them to my friends and fellow nurses who need to buy a car. More

I had a great experience from Puneet selling me the car to Robert explaining how everything in the car worked. There was absolutely no pressure and they were very accommodating.I would recommend my friend to Robert explaining how everything in the car worked. There was absolutely no pressure and they were very accommodating.I would recommend my friends to Princeton Mercedes-Benz More

Very personal environment. - felt treated like family. Very seamless and efficient processes. Arno was a great sales person who addressed all of my concerns. Robert went through all of the ins and outs of Very seamless and efficient processes. Arno was a great sales person who addressed all of my concerns. Robert went through all of the ins and outs of the car before I left. Great experience. More

Service was outstanding. The service manager Jeff and the staff were fantastic. I had gotten a flat and his staff stayed until I arrived and I was 22 miles away from the dealership and they waited until I go staff were fantastic. I had gotten a flat and his staff stayed until I arrived and I was 22 miles away from the dealership and they waited until I got there and replaced my tire within 35 minutes. I was from out of town from Long Island headed to the casino. Great service and staff. Thanks for everything More

We have took GLE350 model today.. MB - Princeton is exceptional dealer experience. Very good Sales and Delivery support. Alex was super efficient and was very spot on during the sales process. Robert h exceptional dealer experience. Very good Sales and Delivery support. Alex was super efficient and was very spot on during the sales process. Robert helped us go in detail of each and every inch of the car in addressing the features.. Very much appreciated. More

The service was impeccable! Quick, precise, professional, and friendly!! Thank you for prettying up my Mercedes! and friendly!! Thank you for prettying up my Mercedes! More

Sales personnel was very helpful even if it was close to closing time. Ruben Lebron was very helpful on financing the Vehicle closing time. Ruben Lebron was very helpful on financing the Vehicle More

Excellent Service! I get in and out quickly! I receive a loaner vehicle. Thanks all I need. loaner vehicle. Thanks all I need. More

Dealer rater, This is my 35th car, & I did this rating 3 Dealer rater, This is my 35th car, & I did this rating 3 years ago for my then 2018 Mercedes GLE350 4matic in polar white, which I just returned for Dealer rater, This is my 35th car, & I did this rating 3 years ago for my then 2018 Mercedes GLE350 4matic in polar white, which I just returned for a new 2021 Mercedes GLC 300 4 magic in polar white. I don’t know how I can be more positive & complementary of the people I did business & Mercedes Benz of Princeton. Due to my personal situation & the current automotive market, I did all of my research, inquiries, & shopping online & on the phone instead of my going in person to a number of car dealerships, & makes, as always doing in the past. At Mercedes of Princeton I found the same people, Puneet Kapoor (sales), George Wilkening (sales mgr./general mgr.), Robert Lisi (product concierge) & the inventory mgr., who may still be Jimmie Russonello I didn’t see him this time, but I believe he or the person in that position helped Puneet secure my car as three years ago. It was no easy task for Puneet to locate a Mercedes to the the best of my liking, & a deal that I would except. I will again say that Puneet is a very pleasant, smartly dressed, laid back, polite, mild mannered, patient, helpful personality, with a lot of car sales experience. ( I think I have just run out of words to describe Puneet). He & the dealership demonstrated genuine concern/interest in keeping me as a repeat customer in this unusually tough auto market. Last time I said that Puneet was at least tied with the “best” car salesman I had with my many previous car buying experiences, but I am now going to say he has without a doubt proved to be the best salesman I have ever had. George Wilkening/ sales manager I never got to meet in person last time due to his being with someone the few times I tried, but I do know he worked closely with Puneet to make me a first time customer 3 years ago. This time, last week I did meet George, & wanted to thank him this time in person for going that “extra mile” to keep me a Mercedes customer. I thanked him for all he did for me with the 2018 & now the 2021. As with some businesses you might feel like just another number, but not here. Even Lauren, one of the receptionists that took my many calls to Puneet & Robert is a very friendly & personable individual. Also, the man that they ask to put on the temp plates (same fellow as 3 years ago always has a smile on his face. Now, Robert lisi, the product concierge, knows his cars with all its technical “stuff”. No matter how low tech I would tell him I am he would always try to build me up, & say, as he did 3 years ago, he is always available to help out & give as many refresher courses as needed. I did contact him numerous times in 2018, & many times before even getting the 2021 GlC now, to ask questions, as I did Puneet. Never once did he ever display a lack of patience even if it seemed like the dealership was busy waiting for his services. Now I would be remiss if I didn’t mention my experience with the service dept. over the past 3 years. I have already asked Puneet how do I get the same service advisor that I had, Victor. He always was accommodating, & made me feel very comfortable with his help, whether it was a loaner, or anything else. Additionally, (I don’t know her position) but a Paula was very helpful assisting me in the service dept. when it didn’t require talking to Victor. I will always be looking out to send Puneet, & Mercedes of Princeton customers. Well, once again I may have written one of the longest reviews ever done, just as in 2018. But, I do believe in acknowledging/giving credit where I feel it is due. Thank you Marv G. More