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Mercedes Benz of Hagerstown - Service Center
Hagerstown, MD
166 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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166 Reviews of Mercedes Benz of Hagerstown - Service Center
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March 04, 2020
Great car buying experience I went to have my normal service done on my car last Monday, and when I went back to pick it up, another car caught my eye. As I was walking around th I went to have my normal service done on my car last Monday, and when I went back to pick it up, another car caught my eye. As I was walking around the car, Mike came out and began talking to me about it. He offered a test drive, which I took and very much enjoyed. I was undecided as to whether or not to trade my car in, I loved it, but it was a 2011 and this was a newer car. Mike gave me options on purchasing in regards to financing options and all the car's specs. I left without buying, but thought about it for the next two days and decided to go for it. I called Mike on Thursday morning, and asked him to start the paperwork. I went to the dealership around 2:00 and was leaving in my new car a little over an hour later...after he showed me how everything worked. I will continue to purchase my cars from this dealership and Mike! More
by Meredith Smith
Employees Worked With
Michael Lavrenchik, Tony Mills
December 30, 2019
Marty Gillions one in a millions I have been bringing my MBs ( 1971 280sl, 1986 560sec, 1991 500sl and 2006 cl600, to Marty for over 20 years. He is knowledgeable, honest, and a man I have been bringing my MBs ( 1971 280sl, 1986 560sec, 1991 500sl and 2006 cl600, to Marty for over 20 years. He is knowledgeable, honest, and a man of deep integrity. I recommend him to my closest friends and family without hesitation. More
by DAISY
Employees Worked With
October 30, 2019
As a new Mercedes owner I am still learning about my SL. I've had 2 opportunities to interface with Tom and on both occasions he was the consummate professional. Tom is very knowledgeable about the products I've had 2 opportunities to interface with Tom and on both occasions he was the consummate professional. Tom is very knowledgeable about the products and his years of experience are clearly evident. I am looking forward to a long positive relationship with Mercedes of Hagerstown. More
by rmorin49
October 02, 2019
Professional Service Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty comp Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty company and worked on our behalf getting them to do the work without adding extra work. More
by MaryBeth P.
Employees Worked With
Other Employees :
Dena Burger was very friendly and courteous to us while transporting us to a rental car company.
May 29, 2019
Tire maintenance less than expected I purchased my vehicle here, and have thus far found maintenance exempletory. However, I brought my vehicle in for a low tire pressure reading, only I purchased my vehicle here, and have thus far found maintenance exempletory. However, I brought my vehicle in for a low tire pressure reading, only to have it patched and sent on my way. I was not given the option for a new tire. One month later my tire had 0 pressure. I was encouraged to bring it in, was told they patch when they can. I did not purchase a Mercedes to drive on patched tires. I went to Butler Tire in Frederick and was serviced immediately with new tires. I will continue to go there for vehicle maintenance, but any tire needs should be addressed elsewhere. More
by ENoiles
Employees Worked With
February 16, 2019
Service The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned a The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned alot Mercedes benz cars. Thank you guys, and gals... tony g More
by Tonyg
Employees Worked With
November 22, 2018
best dealership in the washington metro area this is the only place i trust to service my mercedes, and when i am in the market for a new mercedes. wish i could bring my bmw and toyota here for this is the only place i trust to service my mercedes, and when i am in the market for a new mercedes. wish i could bring my bmw and toyota here for service. More
by cubu
Employees Worked With
Other Employees :
Adam Himmelwright
November 07, 2018
Great Experience every and anytime I go in . Great Sales Staff Mr. Obrien is awesome , Great service , Service advisor are highly helpful and knowledgeable and the ladies at the cashier they get Great Sales Staff Mr. Obrien is awesome , Great service , Service advisor are highly helpful and knowledgeable and the ladies at the cashier they get you in and out with a smile .. More
by Luisg1369
Employees Worked With
Other Employees :
Adam Himmelwright, Woody OBrien
June 04, 2018
Sprinter service Service adviser seemed to not want to answer all questions and was not helpful. Spoke with Service manager before feeling like I was dealing with some Service adviser seemed to not want to answer all questions and was not helpful. Spoke with Service manager before feeling like I was dealing with someone who wanted my business. More
by fleetguy222
Employees Worked With
June 04, 2018
Sprinter Service Alex wasn't helpful, almost confrontational. Finally spoke with Service Manager before feeling like I was dealing with a company that wanted my busine Alex wasn't helpful, almost confrontational. Finally spoke with Service Manager before feeling like I was dealing with a company that wanted my business and was capable of answering my questions. More
by fleetguy222
Employees Worked With
