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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,682 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,682 reviews
September 16, 2026
The dealership needs a better detail shop. The skies were overcast and I didn't notice how condition of the paint. All black cars noticeable paint imperfections. This is a bit extreme. My deta The skies were overcast and I didn't notice how condition of the paint. All black cars noticeable paint imperfections. This is a bit extreme. My detail guy is taking care of that now. The description at the bottom the add stated that it was a courtesy or loaner car but it was a 2 owner. Barry was cool and easy to work with. This the third car that I purchased with him being the salesman. More
by atj51269
September 15, 2026
Great dealership and people. Sales and finance are excellent! Chris, Austin, and Christina are great ! Sales and finance are excellent! Chris, Austin, and Christina are great ! More
by Benz W4
September 01, 2026
This is the third car I’ve purchased from them. I have always had a great experience. This time it was great to work with Chris Gregorian. I have always had a great experience. This time it was great to work with Chris Gregorian. More
by Esperanza
August 28, 2026
Barry, Thanks a million for your hard work getting me the car I wanted. I appreciated your attention to detail and superior communication. Best car I wanted. I appreciated your attention to detail and superior communication. Best More
by james
August 22, 2026
The staff is always professional and friendly. They explain everything well and provide a clean new loaner vehicle. The service is always done promptly. They do everything anyone could expect and They explain everything well and provide a clean new loaner vehicle. The service is always done promptly. They do everything anyone could expect and do it well. There doesn’t seem to be anything they could do better. More
by beyer.victoria
August 19, 2026
MB Hagerstown is always very professional and friendly. Great experience with our salesperson, Chris. Lisa is great & is one of the best people I have ever dealt with in customer service. Great experience with our salesperson, Chris. Lisa is great & is one of the best people I have ever dealt with in customer service. More
by mikeandtammyemerson
August 15, 2026
The dealership is super impressive and clean. All the staff was welcoming and friendly. My salesperson Chris explained everything in detail and was friendly and out going in natural way. The deal All the staff was welcoming and friendly. My salesperson Chris explained everything in detail and was friendly and out going in natural way. The dealership is highly recommended now by both of us. More
by tamerainglewood
August 14, 2026
Excellent experience with Barry at Mercedes Benz of Hagerstown. He patiently explained all the details of the car. Good trade in on my car and very smooth closing. Definitely recommend this dealership. Hagerstown. He patiently explained all the details of the car. Good trade in on my car and very smooth closing. Definitely recommend this dealership. Ask for Barry!!! More
by grammiekm
August 09, 2026
I only buy my cars at Hagerstown Mercedes Benz! Over the years they have helped me find the most amazing vehicles and always closed the deal smoothly and with utmost professionalism. Barry and the Over the years they have helped me find the most amazing vehicles and always closed the deal smoothly and with utmost professionalism. Barry and the GLE Coupe were no exception! More
by Mikael
August 06, 2026
A terrific dealership with a great team. We purchased a fantastic car at a very fair price. Thank you all at Hagerstown Mercedes!! We purchased a fantastic car at a very fair price. Thank you all at Hagerstown Mercedes!! More
by chefrsm2000
Employees Worked With
