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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,429 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,429 reviews
November 01, 2024
This is the 3rd Mercedes we have purchased from Rob Edmonds. Rob is knowledgeable, friendly and a pleasure to deal with. It is nice to walk in to the dealership and be treated like valued customers. Edmonds. Rob is knowledgeable, friendly and a pleasure to deal with. It is nice to walk in to the dealership and be treated like valued customers. This is why we keep coming back to Mercedes Benz of Hagerstown. More
by Nikitakay3
Employees Worked With
October 31, 2024
Great experience and easy to work with. Kyle was always ready to answer our questions. Kyle was always ready to answer our questions. More
by reshirk1949
Employees Worked With
October 29, 2024
I am always pleased to work with Barry on purchasing of a vehicle. This is the second time that we have dealt with Barry and he has always done a superb job and has gone out of his way to explain the differ vehicle. This is the second time that we have dealt with Barry and he has always done a superb job and has gone out of his way to explain the different functionalities of each vehicle. Additionally, he is always available for any other questions that we may have after departing the dealership. He has responded quickly to our phone call even on his weekend or day off from work. He definitely deserves more than the five stars that are available. More
by ozbornjohn75
October 26, 2024
I am very comfortable working with Rob at MB of Hagerstown. Never any pressure; just thorough, thoughtful customer service. Hagerstown. Never any pressure; just thorough, thoughtful customer service. More
by Lois
Employees Worked With
October 25, 2024
Alex always makes me feel good when I come to do service he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with digni he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with dignity respectful overall I’m happy with the service More
by Paul
October 18, 2024
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!! best agent that I have ever dealt with. EVER!!! More
by cem1946
Employees Worked With
October 17, 2024
We needed a dealership that was efficient and accurate in managing our order. Mercedes-Benz at Hagerstown provided a seamless experience under guidance of Barry London. We appreciate the personal touch an managing our order. Mercedes-Benz at Hagerstown provided a seamless experience under guidance of Barry London. We appreciate the personal touch and great experience. More
by rossleed
October 15, 2024
We stopped at Mercedes of Hagerstown to look at a few used cars . We were immediately greeted by Rob Edmonds and he was so patient as we looked at quite a few options. Rob was so well knowledged and we e used cars . We were immediately greeted by Rob Edmonds and he was so patient as we looked at quite a few options. Rob was so well knowledged and we ended up purchasing a new 2025 GLC 300. Rob made the entire process so easy! We appreciate the excellent service we received from start to finish . More
by Niki2242
Employees Worked With
October 13, 2024
Beautiful building. Friendly, honest people. Barry London was the best. Enjoyed my experience. Will always recommend Friendly, honest people. Barry London was the best. Enjoyed my experience. Will always recommend More
by pjnizer
October 07, 2024
My Mercedes E400 had moderate body damage. In the parking lot Barry walked by and asked me how many miles the car had. When I told him 150,000 he replied, "You should fix it. These are good fo In the parking lot Barry walked by and asked me how many miles the car had. When I told him 150,000 he replied, "You should fix it. These are good for 300,000 miles." Imagine a car salesman suggesting I repair my car rather than buy a new one. You will never be pressured to buy a Mercedes here. They know that the cars sell themselves. And I did buy another car from Barry. More
by kj8
Employees Worked With
