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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,673 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,673 reviews
August 06, 2026
A terrific dealership with a great team. We purchased a fantastic car at a very fair price. Thank you all at Hagerstown Mercedes!! We purchased a fantastic car at a very fair price. Thank you all at Hagerstown Mercedes!! More
by chefrsm2000
Employees Worked With
July 30, 2026
Alex and his team always deliver first class service and have never disappointed, From a happy 10 year customer. Thanks Alex!! have never disappointed, From a happy 10 year customer. Thanks Alex!! More
by Jgruhler
July 29, 2026
From first inquiry to closing and delivery of our new vehicle, in a word: OUTSTANDING. From Barry to Austin, thorough, expedient and zero sales pressure, at anytime. Truly trust Younger and their commitm vehicle, in a word: OUTSTANDING. From Barry to Austin, thorough, expedient and zero sales pressure, at anytime. Truly trust Younger and their commitment over 50 years, worthy of 5+ stars. Our go-to dealership and staff~! More
by MagChip
July 27, 2026
Purchased used vehicle that was not properly inspected prior to sale. Oil pan leaking and no wheel weights on rims - found shortly after Purchase during PA state inspection. Dealership declined to assist prior to sale. Oil pan leaking and no wheel weights on rims - found shortly after Purchase during PA state inspection. Dealership declined to assist in repair cost. More
by MR
Employees Worked With
July 25, 2026
Conveniently located, new vehicle was ready without any issues. Kyle was great to work with and made my purchase a great experience! issues. Kyle was great to work with and made my purchase a great experience! More
by Bajacp275
July 22, 2026
I was interested in possibly trading in my car and arrived at the dealership right before closing. The GM graciously let me take the 2026 GLC 300 for a test drive. Of course I loved it! My husband wo arrived at the dealership right before closing. The GM graciously let me take the 2026 GLC 300 for a test drive. Of course I loved it! My husband worked everything out with the sales rep Chris Gregorson who made the trade transaction go smoothly. I am very happy with my purchase and our experience at the Hagerstown Mercedes Dealership. More
by christine.davis07
July 14, 2026
This is my third vehicle from this dealership and the salesman they always do a great job treat you fairly and attend to every detail! salesman they always do a great job treat you fairly and attend to every detail! More
by kresslein.bob
July 13, 2026
Chris was wonderful to work with. I've been on a car journey for the last few months, being extremely specific and particular with what I wanted. Chris understood the assignment and s I've been on a car journey for the last few months, being extremely specific and particular with what I wanted. Chris understood the assignment and set me up with exactly what I wanted, and in record time. Will absolutely be coming back when this car is ready to be retired. Thanks for the great experience, Chris! More
by ams2157
July 12, 2026
Nicholas was attentive, informative and nothing short of professional. I choose to drive from Gettysburg to Mercedes Benz of Hagerstown because of their attention to me. professional. I choose to drive from Gettysburg to Mercedes Benz of Hagerstown because of their attention to me. More
by Warren.Orey
July 07, 2026
Driver was on time to pick up my car for service, rental they left me was top notch, they preformed a B service and had my car back the same day. Excellent work! they left me was top notch, they preformed a B service and had my car back the same day. Excellent work! More
by kshanholtz
