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Mercedes-Benz of Hagerstown

Hagerstown, MD

5.0
2,677 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,677 reviews

September 30, 2026

Quickest and very smooth sale I have ever experienced. It was done with an hour and I was on the way home with a new car. Great job, Chris. More

by ziyaddin2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gregorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2026 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your experience with Chris and the team at Mercedes-Benz of Hagerstown! We appreciate your business and hope to see you again down the road!

September 29, 2026

We had a terrific experience working with Barry when we purchased our car. He was extremely knowledgeable about the vehicle and took the time to help us understand its history and provenance, which was esp More

by Crystal
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2026 -

Mercedes-Benz of Hagerstown responded

Crystal, it means a lot to hear how happy you were with Barry, Christine, and the entire team! Thank you for choosing Mercedes-Benz of Hagerstown and for sharing your experience with us. Enjoy the new ride!

September 27, 2026

Barry was great and made for a pleasurable experience. Everyone at the dealership was great to deal with. More

by Jeff
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2026 -

Mercedes-Benz of Hagerstown responded

Hi Jeff, thank you for choosing Mercedes-Benz of Hagerstown and sharing your experience with Barry and the team! We look forward to your next visit!

September 23, 2026

We bought a GLE at Hagerstown Mercedes with Barry and the whole process was easy and didn’t take all day. He answered any questions and explained all the features of the vehicle very well. It was a great exp More

by Kelly P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2026 -

Mercedes-Benz of Hagerstown responded

Congratulations on your new Mercedes-Benz GLE, Kelly! We are thrilled that you had such a positive experience with Barry and the sales team. Thank you for choosing Mercedes-Benz of Hagerstown!

September 20, 2026

Great customer relations from the entire team. Barry London was awesome. They told me the truth about the vehicle. I bought the car today and I believe it was a good decision. Barry was humble, More

by fnwachukwu2006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2026 -

Mercedes-Benz of Hagerstown responded

We are thrilled to hear Barry and the team took such great care of you. Thank you for choosing Mercedes-Benz of Hagerstown and congratulations on your new car! Safe travels ahead!

September 16, 2026

The dealership needs a better detail shop. The skies were overcast and I didn't notice how condition of the paint. All black cars noticeable paint imperfections. This is a bit extreme. My deta More

by atj51269
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2026 -

Mercedes-Benz of Hagerstown responded

Thank you for your feedback. While we’re happy to hear you enjoyed working with Barry, we’re sorry to hear about the condition of the car’s paint. We’ll pass this along to our team. Please reach out if there’s anything else we can do for you. We hope you and your family enjoy the ride. -Mercedes-Benz of Hagerstown

September 15, 2026

Great dealership and people. Sales and finance are excellent! Chris, Austin, and Christina are great ! More

by Benz W4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gregorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
Sep 16, 2026 -

Mercedes-Benz of Hagerstown responded

Thank you for your kind words! We love hearing that Chris, Austin, and Christina made your experience at Mercedes-Benz of Hagerstown seamless and enjoyable. Safe travels!

September 01, 2026

This is the third car I’ve purchased from them. I have always had a great experience. This time it was great to work with Chris Gregorian. More

by Esperanza
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gregorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2026 -

Mercedes-Benz of Hagerstown responded

Esperanza, thank you for sharing your positive feedback about Chris and the team! We appreciate your continued support and can't wait to welcome you back to Mercedes-Benz of Hagerstown. Congratulations on your new car!

August 28, 2026

Barry, Thanks a million for your hard work getting me the car I wanted. I appreciated your attention to detail and superior communication. Best More

by james
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2026 -

Mercedes-Benz of Hagerstown responded

James, we're so happy Barry could help you find the perfect car. Thank you for choosing Mercedes-Benz of Hagerstown!

August 22, 2026

The staff is always professional and friendly. They explain everything well and provide a clean new loaner vehicle. The service is always done promptly. They do everything anyone could expect and More

by beyer.victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2026 -

Mercedes-Benz of Hagerstown responded

Thank you for your glowing review, Victoria! We're glad to hear you’re always well taken care of by our team. We appreciate your business at Mercedes-Benz of Hagerstown and look forward to serving you again! Safe travels!

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